Care Coordinator II

Centene Corp.; Arkansas; Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K plans

Tuition reimbursement

PTO

Job summary

Centene seeks a field-based Care Coordination Associate in Arkansas to support care management activities and engage members through home visits or phone outreach. You will document care plans, coordinate with providers, and help ensure continuity of services.

Requires HS diploma and 1–2 years related experience; drivers license and state requirements may apply. Travel is approximately 30% with remote, hybrid, field or office work options available.

Qualifications

• Requires a High School diploma or GED.
• Requires 1 – 2 years of related experience.

Responsibilities

• Supports care management activities and teams to ensure services are delivered by healthcare providers and continuity of care.
• Interacts with members via telephone or home visits to discuss care plans and next steps.

Job description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose:

• Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved.
• Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities.
• Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate.
• Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed.
• Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan.
• Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service.
• May support performing service assessments/screenings for members and documenting the member’s care needs.
• Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed.
• Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards.
• Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager.
• Provide education on benefits and resources available.
• Performs other duties as assigned.
• Complies with all policies and standards.

Education/Experience:

Requires a High School diploma or GED.

Requires 1 – 2 years of related experience.

License/Certification:

For Arkansas Total Care plan - Bachelor's degree in social science/health-related field or a high school diploma with at least one (1) year of experience coordinating care for developmentally or intellectually disabled clients or behavioral health clients. This position is designated as safety sensitive in Arkansas and requires a driver's license, child and adult maltreatment check (before hire and recurring), and a drug screen (at time of hire and recurring). Must reside in AR or border city.

Travel: 30%.

Preferred Qualifications:

This is a field-based role supporting members with behavioral health and developmental disabilities needs. Candidates should have strong experience working with the DD population. Applicants must reside in or be able to support members throughout Hempstead and Howard counties in Arkansas. Additional travel may be required throughout Little River and Sevier counties.

Pay Range:

$17.84 - $28.02 per hour

Benefits:

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• flexible approach to work with remote, hybrid, field or office work schedules

Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.

Total compensation may also include additional forms of incentives.

Benefits may be subject to program eligibility.

Equal Opportunity Statement:

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.

Centene is committed to helping people live healthier lives. We provide access to high-quality healthcare, innovative programs and a wide range of health solutions that help families and individuals get well, stay well and be well.