Care Coordinator - Financial Assistance

House Rx, Inc.; San Francisco (CA); Remote; USD 34,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Generous parental leave

Comprehensive healthcare, vision and–d

Competitive salary and equity stake

Job summary

House Rx, Inc. is a remote specialty pharmacy care coordinator role focused on helping patients access medications and support their healthcare journey. You will work with specialty clinics and the House Rx team to source financial assistance, process claims, and ensure a smooth experience for patients and caregivers.

The role emphasizes collaboration with providers and pharmacists in a fast-growing startup, with a strong focus on payor navigation and patient advocacy.

Qualifications

• Experience helping patients access financial assistance programs such as copay cards, PAPs and foundation grants.
• Familiar with specialty medications and payer benefits.
• Licensed pharmacy technician or equivalent licensure as required by state law.
• Experience in a start-up environment and ability to build workflows from ground up.

Responsibilities

• Source financial assistance for patients.
• Process pharmacy claims.
• Answer questions and requests via phone to improve patient experience.
• Act as liaison between patient, provider and pharmacist.

Skills

Financial assistance navigation

Patient communication

Care coordination

Education

Pharmacy technician license

LPN license or equivalent

Tools

QS1

ComputerRx

PioneerRx

WAM

EPIC

Cerner

NextGen

Job description

We're looking for a remote Specialty Pharmacy Care Coordinator to help us make specialty medications more accessible and affordable for patients. Must have demonstrated experience helping patients access financial assistance programs, such as manufacturer copay cards, patient assistance programs (PAPs), and foundation grants, to reduce out-of-pocket costs for specialty medications.

Keep reading to learn more about the role, our team and why House Rx is the right next step in your career.

About the Role

As a pivotal member of the House Rx team, you will work closely with specialty care clinics and the House Rx team to improve the specialty pharmacy experience for patients and their caregivers.

What You’ll Do

• Source financial assistance on behalf of patients
• Process pharmacy claims
• Improve the patient experience by answering questions and requests via phone
• Act as a liaison between the patient, their provider and the pharmacist

About You

• You are comfortable engaging with patients, providers, and all members of the care team both in-person and over the phone
• You have experience navigating specialty medication benefits investigation, prior authorization, and financial assistance
• You are excited about working in a start-up environment and helping to build workflows and processes from the ground up
• You enjoy learning new technologies and are proficient in some common pharmacy software systems (QS1, ComputerRx, PioneerRx, WAM, etc). Bonus points if you have worked in EMR systems (EPIC, Cerner, NextGen, etc) or specialty pharmacy systems (Therigy, Asembia1, ScriptMed, etc)
• You are familiar with specialty medications, including medications used in autoimmune, endocrinology, and oncology. Willingness to learn therapeutic areas you are not familiar with is great
• You are a creative problem solver interested in positively impacting each patient’s pharmacy experience
• You are an initiative taking individual contributor who can also promote teamwork and collaboration amongst colleagues
• Pharmacy technician, licensed practical nurse or similar licensure as may be required in the applicable state
• Technician registration or licensure in State of employment, national certification as CPhT is preferred

Expected Hourly Rate: $25/hr - $32/hr

This range represents the low and high end of the anticipated base salary/wage. The actual base salary/wage will depend on several factors, including experience, knowledge, and skills. Actual compensation packages may include other elements equity, paid time off and benefits.

Why You Should Join Our Team

A career at House Rx offers the chance to work with a talented group of entrepreneurs, healthcare professionals, and technology builders who are passionate about improving specialty care and making it easier for patients to access the medication that they need.

At House Rx, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll find a culture that supports open communication, embracing failure as a learning opportunity, and always being open to new ideas—no matter how radical. We’re committed to creating a positive and collaborative culture to achieve our mission, all while supporting our team members in all aspects of their lives—at home, at work and everywhere in between.

In particular, we offer:

• Paid time off
• Generous parental leave
• Comprehensive healthcare, vision and dental benefits
• Competitive salary and equity stake

We’re backed by forward-thinking investors committed to transforming healthcare, including Bessemer Venture Partners, First Round Capital, LRV Health, NEA, TownHall Ventures, Khosla Ventures, Maverick Ventures, 1984.vc, and Character.