Care Coordinator, Embedded (Cincinnati, OH)

ennoblecare; Cincinnati (OH); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Paid Time Off

401(k) with company match

Job summary

Ennoble Care in Cincinnati, OH, is seeking a full-time Care Coordinator, Embedded, to join our patient-centered home-based care team. You will coordinate care with clinicians, staff and families, manage care plans in the EMR, and help patients achieve healthcare goals in a compassionate, organized way.

The role requires excellent communication, the ability to multitask, and proficiency with Microsoft Office.

Qualifications

• Must be comfortable with speaking on the phone for long periods.
• Compassionate and empathetic toward patients with exceptional customer service.
• Ability to take accurate notes and document tasks promptly.
• Multitask between patients and workstreams while staying organized.
• Thrives in a fast-paced environment and maintains professionalism.
• Proficient in using a computer, including Outlook and Microsoft Office programs.
• Knowledge of basic healthcare terms, conditions, roles and care principles.
• Must pass drug screen and background check; be a team player and adaptable.

Responsibilities

• Complete individualized patient care plans and perform care management and care coordination using EMR.
• Frequent contact with patients to provide coordination and ensure program compliance.
• Document all client communications accurately; maintain records.
• Coordinate with Primary Care Clinician or designee on emergent needs and care plans.
• Inform Team Supervisor of issues related to care plan processes.
• Collaborate across departments to meet patient and facility needs.
• Become proficient with technology including secure email and EMR systems.
• Maintain daily work logs and escalate client issues as needed.
• Provide excellent customer service and be a positive team member.

Skills

Phone communication

Compassionate care

Accurate note-taking

Multitasking

Fast-paced environment

Computer proficiency (Outlook, MS-Word

Healthcare terminology knowledge

Drug screen & background check

Job description

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!

Job Description

Ennoble Care is looking for a full-time, experienced Care Coordinator, Embedded, who will work out of our client's senior living facility in Cincinnati, Ohio, who aligns with our motto, "To Care Is An Honor". This position is responsible for ensuring Ennoble Care is providing high quality care services. They work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open. As a Care Coordinator, you should be compassionate, experienced, and highly organized. In this role, you will play an important part in our ability to provide exceptional care by managing the individual care providers, including scheduling and providing support for the caregivers and families.

Responsibilities

• Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care's electronic medical record system
• Frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes
• Document all client communications (verbal or written) accurately
• Communication to and from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
• Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues
• Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care's patients, their family members, and partner facilities
• Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
• Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
• Excellent customer service skills demonstrated by positive feedback from customers and patients
• Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner

Equipment Operation

• Utilization of a computer, telephone, copy machine, and other office equipment as necessary

Qualifications

• Must be comfortable with speaking on the phone for large amounts of the day
• Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
• Ability to take accurate notes to document each task in a timely manner
• Ability to multitask between different patients and workstreams while remaining organized and efficient with time
• Ability to thrive in a fast-paced environment
• Must be able to work full-time, Monday through Friday, daytime hours, in our client's senior living facility in Cincinnati, OH.
• Must be proficient in using a computer, including Outlook and other Microsoft Office programs
• Knowledge of basic healthcare terms, conditions, roles, and basic care principles
• Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis

PLEASE NOTE: THIS IS A FULL-TIME, IN-OFFICE POSITION.

Pay Rate: $18.00 - $19.00/hr

#green

Full-time employees qualify for the following benefits:

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
• Paid Time Off
• Paid Office Holidays

All employees qualify for these benefits:

• Paid Sick Time
• 401(k) with up to 3% company match
• Referral Program
• Payactiv: pay-on-demand. Cash out earned money when and where you need it!

Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disabili