Care Coordinator ECM - Ambulatory

MLK Community Healthcare; Los Angeles (CA); Hybrid; USD 29,921 - 46,370; Part time

Job summary

MLK Community Healthcare in Los Angeles is seeking a Care Coordinator for Enhanced Care Management (ECM). This role acts as a vital link between patients and the healthcare system, ensuring proper care coordination and service delivery. Responsibilities include home visits, patient advocacy, and collaboration with care teams.

Requirements include a High School Diploma, customer service experience, and highly organized communication skills, with a preference for bilingual candidates. Salary ranges from $21.72 to $33.66 hourly.

Qualifications

• One year of customer service experience in a healthcare setting preferred.
• Must have valid CA Driver’s License and proof of vehicle insurance.
• Must complete Workplace Violence Prevention Program during training.

Responsibilities

• Liaison between patients, providers, and healthcare systems.
• Conduct home visits for eligible Medi-Cal beneficiaries.
• Assist patients with navigating community-based services.
• Promote clear communication among care team members.

Skills

Customer service experience

Organizational skills

Oral and written communication

Proficient in Microsoft Office

Critical thinking

Bilingual Spanish

Education

High School Diploma or GED

Bachelor’s degree

Job description

Position Summary

The Care Coordinator – Enhanced Care Management (ECM) functions as a liaison between patients, providers, and the healthcare system. The Care Coordinator ensures that patient needs, discharge planning, and care coordination efforts are performed consistently with care management criteria. The Care Coordinator must understand and implement evidence‑based services while adhering to patient necessity, levels of care, medical conditions, discharge plans, and medication plans. Duties may also include patient instruction, care orientation, navigation, and coaching.

Essential Duties and Responsibilities

• Participates in the implementation of the Enhanced Care Management (ECM) program with the goal of ensuring that eligible Medi‑Cal beneficiaries receive enhanced care management and coordination.
• Supports patient self‑management of disease processes and promotes behavioral modifications self‑intervention.
• Conducts home visits and street visits with ECM eligible Medi‑Cal beneficiaries for enrollment and ongoing services.
• Assists patients through the healthcare system by operating as a patient advocate and health systems navigator.
• Assists patients with navigating and accessing community‑based services and support as needed to support healthy living.
• Coordinates continuity of patient care with external healthcare organizations and facilities.
• Coordinates continuity of patient care with patients and families/caregivers following hospital admission, discharge, and Emergency Department visits.
• Reports care barriers and challenges to physician or designee.
• Conducts comprehensive, preventive screenings for patients and/or assists all support staff in daily patient interactions as needed.
• Promotes clear communication among interdisciplinary care team members by ensuring awareness regarding patient care plans.
• Facilitates patient medication management based upon standing orders and protocols.
• Participates as a successful team associate supporting data collection, health outcomes reporting, clinical audits, and pragmatic evaluation.
• Participates in the evaluation of clinical care, utilization of resources, and development of new clinical tools, forms, and procedures.
• Collaborates with leadership to coordinate project plans including project timelines.
• Provides direction and support to the project team as required.
• Tracks project deliverables using appropriate tools.
• Identifies project risks and recommends appropriate resolutions.
• Projects defined: Metrics, Physician Dashboards, and Quality Metrics.
• Assists in creation and submittal of Medical Group invoices.
• Travels to MLKCH ambulatory, hospital, and administrative sites as needed to aid in patient care.
• Performs other duties as assigned.

Position Requirements

• Education
  • High School Diploma equivalent degree (GED) required
  • Bachelor’s degree preferred
• Qualifications/Experience
  • One (1) year of customer service experience in a healthcare setting or similar preferred.
  • Valid unrestricted CA Driver’s License with proof of vehicle insurance. Must present both within 30 days of hire/transfer.
  • A team player that can follow a system and protocol to achieve a common goal.
  • Must complete annual Workplace Violence Prevention Program/Certificate, per hospital policy, during initial training/orientation but not to exceed 30 days from hire/transfer.
  • Highly organized and well developed oral and written communication skills.
  • Confidence to communicate and outreach to other community health care organizations and personnel.
  • Demonstrates sound judgment, decision making and problem solving skills.
  • Prior Cerner or Electronic Medical Record experience (preferred).
  • Prior employment in healthcare facility and/or Street Medicine (preferred).
  • Bilingual Spanish (preferred).
• Special Skills/Knowledge
  • Proficient to expert computer skills utilizing Microsoft Office especially Word and Excel
  • Critical thinking
  • Resourcefulness
  • LeadershipKnowledge of healthcare delivery systems

Compensation

Pay Rate Type: Hourly

Salary Range (Depending on Experience): $21.72 - $33.66