Care Coordinator - DMV Region - Bethesda
Bond Vet
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Benefits offered by this job
Job summary
Bond Vet is seeking a Care Coordinator to provide a warm, patient-facing experience from check-in to check-out at our Washington, DC clinics. You’ll manage appointment flow, coordinate with clients and veterinary teams, and keep spaces welcoming and organized.
This role emphasizes hospitality, clear communication, and teamwork in a fast-paced veterinary setting. We offer competitive compensation, team-based bonuses, tuition reimbursement for LVT/CVT, comprehensive benefits, and flexible
Qualifications
- 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles.
- Veterinary industry experience preferred.
- Strong verbal and written communication skills with a warm, professional demeanor.
- Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment.
- Comfortable learning and navigating multiple computer systems and technology platforms.
- Passion for delivering outstanding client experiences and working collaboratively as part of a team.
Responsibilities
- Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out.
- Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment.
- Communicate with clients, referral partners, and veterinary teams via phone, email, and in person.
- Maintain organized, clean, and well-stocked client-facing spaces.
- Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit.
- Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience.
- Assist with administrative and operational tasks as needed to support the hospital team.
Skills
Tools
Job description
Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.
$16 - $21/hour | Flexible Schedules
Bond Vet is building the next generation of veterinary clinics from the ground up — and we’re looking for a compassionate Care Coordinator to join our team.
Our Care Coordinators provide an amazing experience to both clients and pets when they visit our clinics for care. You’re the first and last touchpoint for our patients, so you’ll use hospitality and tact to ensure our clients are welcomed, comfortable, and supported throughout their time at our locations.
- Competitive Pay: $16-$21/hour (based on experience)
- Team-Based Profit Sharing Bonus
- When your clinic exceeds its daily revenue goal, the extra earnings go into a shared bonus pool that is distributed among the team. Team members have earned up to an additional $250/month or more!
- $0 monthly premiums for qualified individuals Mental health support programs
- 401(k) with partial employer match
- Up to 100% Tuition Reimbursement for team members pursuing LVT/CVT
- Schedules released at least one month in advance
- Flexible Scheduling Options
- In-Clinic Pet Care Discount
- Generous Employee Referral Bonus (up to $8,000)
At Bond Vet, we believe the little things matter. We’ve designed our clinics and team experience to make everyday work life more comfortable, supportive, and fun.
- A Fur-ever Home Feeling: A welcoming, supportive culture where people—and their pets—truly belong.
- FIGS Scrubs Provided: Premium FIGS scrubs supplied by us and laundered in-clinic so you can focus on patients, not laundry.
- Stocked Pantries: Snacks, drinks, and essentials always available to keep you fueled during shifts.
- Weekend Team Lunch: Free lunch provided for clinic teams on weekends.
- Stocked Bathrooms: Thoughtful essentials like pads, tampons, deodorant, hair ties, and other toiletries available when you need them.
- Bond Swag Credit: Credit to the Bond swag shop so you can rep the brand you’re proud to be part of.
- Pet & Chosen Family Bereavement Leave: Time to grieve and care for what matters most.
- Leadership That Sets Us Apart: Our leaders are hands-on, supportive, and invested in your growth.
Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.
$16 - $21/hour | Flexible Schedules
Bond Vet is building the next generation of veterinary clinics from the ground up — and we’re looking for a compassionate Care Coordinator to join our team.
Our Care Coordinators provide an amazing experience to both clients and pets when they visit our clinics for care. You’re the first and last touchpoint for our patients, so you’ll use hospitality and tact to ensure our clients are welcomed, comfortable, and supported throughout their time at our locations.
- Competitive Pay: $16-$21/hour (based on experience)
- Team-Based Profit Sharing Bonus
- When your clinic exceeds its daily revenue goal, the extra earnings go into a shared bonus pool that is distributed among the team. Team members have earned up to an additional $250/month or more!
- Medical, Dental & Vision Plans
- $0 monthly premiums for qualified individuals Mental health support programs
- 401(k) with partial employer match
- Paid Parental Leave
- Commuter Benefits
- Pet Bereavement Leave
- Up to 100% Tuition Reimbursement for team members pursuing LVT/CVT
- Schedules released at least one month in advance
- Flexible Scheduling Options
- In-Clinic Pet Care Discount
- Generous Employee Referral Bonus (up to $8,000)
At Bond Vet, we believe the little things matter. We’ve designed our clinics and team experience to make everyday work life more comfortable, supportive, and fun.
- A Fur-ever Home Feeling: A welcoming, supportive culture where people—and their pets—truly belong.
- FIGS Scrubs Provided: Premium FIGS scrubs supplied by us and laundered in-clinic so you can focus on patients, not laundry.
- Stocked Pantries: Snacks, drinks, and essentials always available to keep you fueled during shifts.
- Weekend Team Lunch: Free lunch provided for clinic teams on weekends.
- Stocked Bathrooms: Thoughtful essentials like pads, tampons, deodorant, hair ties, and other toiletries available when you need them.
- Bond Swag Credit: Credit to the Bond swag shop so you can rep the brand you’re proud to be part of.
- Pet & Chosen Family Bereavement Leave: Time to grieve and care for what matters most.
- Leadership That Sets Us Apart: Our leaders are hands-on, supportive, and invested in your growth.
- Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
- Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment
- Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
- Maintain organized, clean, and well-stocked client-facing spaces
- Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
- Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
- Assist with administrative and operational tasks as needed to support the hospital team
- 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles
- Veterinary industry experience preferred
- Strong verbal and written communication skills with a warm, professional demeanor
- Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment
- Comfortable learning and navigating multiple computer systems and technology platforms
- Passion for delivering outstanding client experiences and working collaboratively as part of a team
- Prior experience in veterinary medicine or animal care is preferred
Bond Vet is only considering applicants who have independent, unrestricted authorization to work in the U.S. for any employer. Bond Vet does not sponsor employment-based visas for this role and cannot facilitate F-1 visa STEM OPT for this position.
At Bond Vet, we’re proud to be vet founded and vet led. We are on a mission to enhance the human-animal bond through innovative urgent and primary care combined with seasoned expertise, friendliness, and compassion. Our clinics combine modern design, seamless technology, and a collaborative culture. We believe veterinary professionals deserve a career they love, not just a job. Our unique offerings include work-life flexibility, competitive pay and the chance to shape your own path. With industry-leading NPS scores, our approach resonates. Join us for a rewarding career where we work happy, feel empoweredand are obsessed with pets. bondvet.com
By submitting an application, you agree to receive SMS messages from Bond Vet regarding your application and interview process, including, but not limited to, your interviews, scheduling, offers, reference checks, background checks, and general communication throughout the process. Opt out anytime by messaging STOP. Text HELP for help. Message frequency varies and message and data rates may apply. Find more information in ourprivacy policy.
Employment with Bond Vet is contingent upon the Company's completion of a satisfactory investigation of your background.
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