Care Coordinator - Diabetic Care Services

Children's National Medical Center; Washington (District of Columbia); On-site; USD 78,000 - 129,000; Full time

Benefits offered by this job

Comprehensive health coverage

Generous paid time off

401(k) plan

Life, AD&D, and long-term disability

Tuition assistance

Fitness resources

Commuter benefits

Job summary

Children's National Medical Center is seeking a Care Coordinator to systematically review data and collaborate with care teams to meet patient and family needs during inpatient hospitalization or outpatient encounters. The role emphasizes prioritizing clinical and psychosocial goals and ensuring seamless coordination with multidisciplinary teams to improve family experience and outcomes.

Minimum requirements include a BSN and at least three years of inpatient/outpatient nursing experience, with

Qualifications

• BSN is required for licensed practice.
• At least 3 years of inpatient/outpatient nursing experience.
• Excellent communication skills required.
• Ability to de-escalate and perform service recovery.
• Knowledge of clinical processes and hospital procedures for admission, inpatient stay, transfer, discharge and/or outpatient/ambulatory setting.

Responsibilities

• Review data and coordinate with all involved teams to meet patient and family needs during inpatient stay or outpatient setting.
• Identify and prioritize clinical and psychosocial goals throughout inpatient stay or outpatient setting.
• Ensure optimal inpatient or outpatient coordination and focus on family experience and outcomes.
• Collaborate with social work, case management, language services, and other support services.
• Document conversations, rounds, and referrals; update leadership as needed.

Skills

Communication

Diversity & teamwork

De-escalation

Clinical processes

Education

BSN

Job description

Kids Are Our Everything.

Department

10200 Diabetic Care Services

Pay Range

$77,584.00 - $129,292.80 Schedule: Mon - Fri (Days), 40 hours per week

Who We Are:

Children's National is home to one of the largest pediatric diabetes programs in the Mid-Atlantic region, providing care for children and young adults from Washington, D.C., Virginia and Maryland. With our extensive expertise in the long-term care of children and adolescents with Type 1 and Type 2 diabetes, we equip families with the best resources and education to successfully manage this chronic condition.

About the Role:

The Care Coordinator will systematically review data and collaborate with all involved teams and support services to ensure that patient and family needs are met during inpatient hospitalization or in outpatient/ambulatory setting. Identifies and prioritizes clinical and psychosocial goals throughout inpatient stay or in the outpatient/ambulatory setting; problem‑solves as needed to ensure follow‑through with multidisciplinary team. Ensures optimal inpatient or outpatient coordination, excellent collaboration between teams, with a focus on family experience and outcomes.

Minimum Education

BSN (Required)

Minimum Work Experience

At least 3 years of inpatient/outpatient nursing experience (Required)

Required Skills/Knowledge

• Excellent communication skills required.
• Ability to work with diverse groups.
• Ability to de‑escalate difficult situations and perform service recovery as needed.
• Knowledge of clinical processes and hospital procedures for admission, inpatient stay, transfer, discharge and/or outpatient/ambulatory setting.

Required Licenses and Certifications

Registered Nurse in the District of Columbia (Required)

Basic Life Support for Healthcare Provider (BLS) (Required)

Functional Accountabilities:

Professional Practice/Research

• Identifies patients/families for Care Coordination services in a systematic manner.
• Completes ongoing staff education regarding coordination of care, culturally sensitive care, compassion fatigue, and other relevant topics.
• Integrate evidence‑based practice and research into care delivery.

Structural Empowerment

• Follows through on any service needs or requests until complete and satisfactory resolution; updates the team as needed.
• Supports unit‑based and/or outpatient family activities and education to improve healthcare outcomes including but not limited to PICU support groups.
• Assists in prioritizing need for inpatient and/or outpatient support services e.g. Concierge, Nurse Navigator, Language Services, Lab, Radiology and Regional outpatient locations.

Exemplary Professional Practice

• Completes documentation of all relevant conversations, meetings, and referrals.
• Rounds daily and escalates any family concerns or needs to the appropriate person or service.
• Orients families to the PICU environment.
• Collaborates with Pharmacies (Specialty and Local) for medication adherence (if applicable).

New Knowledge, Innovations, and Improvements

• Participates in safe sleep rounds for identified infants in the unit and initiates other safety‑based training as needed e.g. Family and Friends CPR.
• Sends regular updates to the leadership team regarding family support and patient status.
• Use the nursing process in the clinic setting and in Telehealth services to assess patient problems and concerns; critically analyze and integrate subjective and objective data (if applicable).

Leadership

• Updates team members as frequently as needed to ensure "one voice" consistent communication to families.
• Acts as a liaison among clinical services e.g. Inpatient teams, multidisciplinary teams, surgical teams; and between clinical services and support services e.g. social work, case management.

Benefits That Support You:

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
• Employer-paid life, AD&D, and long‑term disability coverage, with optional supplemental plans.
• Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.

Why Join Us:

• Nationally Recognized Excellence - Consistently ranked among the Top 10 Children's Hospitals in the nation by U.S. News & World Report.
• Leading Pediatric Care - One of the largest and most comprehensive children's hospitals in the country, offering nationally ranked specialties and cutting‑edge treatments.
• Innovation & Research - A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.
• Mission-Driven Culture - Dedicated to providing family‑centered care while fostering a collaborative, supportive environment for clinical teams.

The disclosed salary range includes the minimum and maximum rates within which Children's National believes an individual's base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children's National compensation philosophy. These factors are legitimate and non‑discriminatory including, but not limited to, the current market conditions; organizational needs; the individual's combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children's National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The "Know Your Rights" poster is available here: and the pay transparency policy is available here:Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a "drug‑free" work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug‑free workplace, including prohibiting recreational or prescribed marijuana.