Care Coordinator - D-SNP

Central California Alliance for Health; Salinas (CA); Hybrid; USD 67,000 - 82,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Time Off

12 Paid Holidays per year

401(a) Retirement Plan

457 Deferred Compensation Plan

Health and Wellness Program

Onsite EV Charging Stations

Job summary

Central California Alliance for Health is seeking two Care Coordinators for the Medicare D-SNP program in a hybrid work setting. You will support care coordination, navigate member transitions, and collaborate with internal and external partners to ensure high-quality, accessible services.

The role requires knowledge of health care systems, strong customer service, and the ability to educate on care coordination.

Qualifications

• Knowledge of healthcare systems and patient care.
• Experience interacting with members, patients, or providers.
• Ability to learn the Alliance structure and navigate systems.

Responsibilities

• Coordinate services for Medicare D-SNP members.
• Collaborate with partners to promote care coordination and transitions.
• Support ongoing operations and improvement of D-SNP programs.

Skills

Healthcare knowledge

Customer service

Health education

Medi-Cal/Medicare D-SNP populations

Education

High school diploma or equivalent

Associate's degree or Medical Assistant certification substitute

Tools

Microsoft Excel

Alliance computer systems

Job description

OUR COMMITMENT TO A HUMAN HIRING PROCESS

We believe every candidate deserves thoughtful consideration. That's why we do not use AI or automated systems to review applications. Every application is reviewed by a real human member of our team. Because we take the time to give each submission the attention it deserves, our review process may take a little longer - and we genuinely appreciate your patience as we work through applications carefully and respectfully.

SERVICE AREA PREFERENCE

While we encourage all interested applicants to apply, we do give priority to those who live in, or near, our service counties: Santa Cruz, Monterey, Merced, San Benito, and Mariposa. Our mission of accessible, quality health care guided by local innovation leads everything we do, and having team members who are connected to the communities we serve strengthens our ability to deliver on that commitment.

There are 2 positions available as a Care Coordinator - D-SNP. These opportunities are available to both current and temporary employees within the Care Management Department at the Alliance.

Accepting applications through Friday, August 28, 2026 by 5:00 pm.

WHAT YOU'LL BE RESPONSIBLE FOR

Reporting to the Medicare Care Management Manager, this position:

• Supports the Medicare Dual Special Needs Plan (D-SNP) Care Management team with coordination of services and activities for members enrolled in D-SNP
• Collaborates with internal and external partners to promote efficient care coordination and support members in navigating care transitions, appointments, and referrals
• Contributes to the effective operation and improvement of Care Management D-SNP programs

ABOUT THE TEAM

The Care Management Department's mission is to coordinate care and empower members to achieve their health and wellness goals through collaboration and by facilitating member relationships with community providers. We bring the voice of the member into the room when collaborating with our fellow departments at the Alliance.

WHAT YOU'LL NEED TO BE SUCCESSFUL

• Knowledge of:
  • The principles and practices of health care and health care systems
  • The principles and customer service
  • The principles and practice of health education
  • The diverse needs of the Medi-Cal and Medicare D-SNP populations
• Ability to:
  • Quickly learn, understand, and communicate the workings of the Alliance, particularly the Utilization Management and Complex Case Management, Community Care Coordination, ECM, and Member Services departments
  • Quickly learn and competently navigate Microsoft Excel and Alliance computer systems
  • Communicate the program mission, vision, and roles
  • Educate on care coordination for the D-SNP program and make presentations to individuals and groups
• Education and Experience:
  • High school diploma or equivalent
  • Three years of experience in a health care setting that involved interacting with members, patients and/or providers in meeting service needs (an Associate's degree in Health, Social Services or a related field or current certification as a Medical Assistant may substitute for one year of the required experience; or an equivalent combination of education and experience, which would provide the required knowledge, skills and abilities may be qualifying

OTHER INFORMATION

• We are in a hybrid work environment and we anticipate that the interview process will take place remotely via Microsoft Teams.
• While some staff may work full telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected.
• In-office or in-community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process.

COMPENSATION INFORMATION

• Zone 1 Pay Range: $32.00 - $39.30 Typical areas in Zone 1: Santa Cruz, San Benito, and Monterey Counties, Bay Area, Sacramento, Los Angeles and San Diego areas
• Zone 2 Pay Range: $30.00 - $37.00 Typical areas in Zone 2: Mariposa and Merced Counties, Fresno area, Bakersfield, Eastern California, San Luis Obispo area, and the Central Valley (except Sacramento)

The applicable salary ranges are based on work location and are aligned to a zone according to the cost of labor in your area. All ranges are subject to change in the future. We are happy to provide the full compensation range for the role, answer any questions that you have, or share the applicable pay zone for your location if it's not one of the typical areas listed. You can reach out [e-mail], and a member from our Talent Acquisition team will be in touch.

The hiring ranges represent a good faith estimate of what we expect to pay for this role upon hire and are not the full compensation ranges. Employees typically have opportunities for growth within the full compensation range over time based on performance and merit. Final compensation will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferable experience related to the position, education, or training), as well as other factors (internal equity, market factors, and geographic location).

OUR BENEFITS

• Medical, Dental and Vision Plans
• Ample Paid Time Off
• 12 Paid Holidays per year
• 401(a) Retirement Plan
• 457 Deferred Compensation Plan
• Robust Health and Wellness Program
• Onsite EV Charging Stations

ABOUT US

We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us.

Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve members in Mariposa, Merced, Monterey, San Benito and Santa Cruz counties. To learn more about us, take a look at ourFact Sheet.

The Alliance is an equal employment opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We are an E-Verify participating employer.

At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.