Care Coordinator - Community Support Services

Southwestern And Affiliates; Evansville (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance from

401K Employer Contribution & Match

Student Loan Assistance Program

Paid Time Off

Competitive Total Compensation Program

Individualized orientation and培训

Job summary

Southwestern Behavioral Healthcare in Evansville, IN is seeking a full-time Care Coordinator to join our Community Support Services team. You will coordinate referrals, facilitate transitions of care, connect individuals with community resources, and reduce barriers to treatment.

The Care Coordinator plays a vital role in promoting timely access to services and continuity of care. The role requires a 4-year degree, active driver’s license, and the ability to navigate Medicaid and insurance needs

Qualifications

• Bachelor’s degree in Social Work, Psychology, Sociology, Criminal Justice or related field.
• Must possess an active, valid driver’s license.
• Must obtain Insurance Navigator certification for Indiana and federal government within six months.
• Background checks including county/state checks, fingerprinting, CPS check, sex offender registry check, and drug screen.

Responsibilities

• Coordinate referrals from hospitals, providers, and community partners to connect individuals to CSS services.
• Support access standards including 7-day access requirements.
• Assist individuals with Medicaid, insurance enrollment, reinstatement, and presumptive eligibility.
• Coordinate transitions of care from jail, inpatient facilities, or other settings.
• Help individuals overcome barriers to treatment such as transportation, documentation, and benefits.
• Conduct outreach and follow-up to support engagement and linkage to services.
• Document activities in accordance with agency standards and CCBHC requirements.
• Monitor referral outcomes and barriers delaying access to services.
• Maintain knowledge of community resources and eligibility requirements.
• Provide trauma-informed care, motivational interviewing, harm reduction, and person-centered approaches.

Education

Bachelor’s degree in Social Work, Psychology, Sociology, Criminal Justice or other related degree

Tools

Insurance navigation

Job description

Job Details

Job Location: Levell Center - Evansville, IN 47713

Position Type: Full Time

Education Level: 4 Year Degree

Travel Percentage: None

Job Category: Behavioral Health

Southwestern Behavioral Healthcare is seeking a full-time Care Coordinator to join our Community Support Services (CSS) team. In this role, you will help individuals access the care and support they need by coordinating referrals, facilitating transitions of care, connecting them with community resources, and reducing barriers to treatment. The Care Coordinator plays a vital role in promoting timely access to services and continuity of care.

WHY WORK FOR SOUTHWESTERN?

• AFFORDABLE Health, Dental, Vision, and Voluntary Life Insurance that starts DAY ONE of employment!
• 401K Employer Contribution & Match
• Student Loan Assistance Program
• Physical & Financial Wellness Programs
• Generous Paid Time Off plan
• Competitive Total Compensation Program
• Individualized orientation and training program
• We are GROWING!!

WHAT IS THIS POSITION RESPONSIBLE FOR?

• Coordinate referrals from internal and external referral sources, including hospitals, correctional facilities, state hospitals, healthcare providers, community partners, and other organizations seeking to connect individuals to CSS services, ensuring timely engagement and appropriate program placement.
• Support organizational access standards, including CCBHC 7-day access requirements.
• Assist individuals with navigating Medicaid, insurance enrollment, Medicaid reinstatement, presumptive eligibility, and other insurance-related needs.
• Coordinate transitions of care for individuals discharging from jail, inpatient psychiatric facilities, state hospitals, residential settings, and other levels of care.
• Assist individuals in overcoming barriers to treatment, including transportation, identification, documentation, benefits, and community resource needs.
• Conduct outreach and follow-up activities to support engagement and successful connection to services.
• Facilitate communication and collaboration between programs, providers, referral sources, community partners, and natural supports.
• Document care coordination activities, resource linkage, referrals, and follow-up efforts in accordance with agency standards and CCBHC requirements.
• Monitor referral outcomes, access metrics, and barriers that may delay connection to services.
• Maintain working knowledge of community resources, entitlement programs, insurance benefits, referral processes, and eligibility requirements.
• Utilize trauma-informed care, motivational interviewing, harm reduction principles, and person-centered approaches when engaging individuals.
• Assist consumers with access to CCBHC services regardless of area of residence.
• Support clients with coordination of healthcare, behavioral health, social service, housing, employment, and benefit-related resources.
• Participate in interdisciplinary staffing, transition planning meetings, and care coordination activities as assigned.
• Assist with data tracking, reporting, and monitoring activities related to care coordination, access to care, and continuity of services.
• Obtain and maintain Insurance Navigator certification and provide insurance navigation support as assigned

QualificationsWHAT'S REQUIRED FOR THIS POSITION?

• Bachelor’s degree in Social Work, Psychology, Sociology, Criminal Justice or other related degree required.
• Must possess an active, valid driver’s license.
• Must obtain and maintain Insurance Navigator certification for both the State of Indiana and the Federal Government within six (6) months of hire.
• Candidates must pass required background checks including county/state checks, fingerprinting, CPS check, sex offender registry check, and drug screen.

EOE/AA including Veterans and Disabled.

If you are a person with a disability needing assistance with the application process, please call [phone].