Care Coordinator Austin/Travis County

unboundnow; Austin (TX); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401(k) matching

Dental & Vision

Job summary

Unbound Now in Texas is seeking a CSEY Care Coordinator to implement the Texas Model for Care Coordination, working with county partners and CSTT guidance to connect youth survivors to trauma-informed, holistic services.

The role requires building consensus, coordinating meetings, maintaining documentation in the electronic case management system, and participating in 24/7 crisis coverage with other coordinators. Work performed primarily remotely with some on-site requirements.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Trauma-informed, youth-centered, strengths-based practices in supporting youth.
• Experience collaborating with multidisciplinary teams (MDTs) and community partners.
• Ability to facilitate meetings, group discussions, and trainings.
• Excellent verbal and written communication skills in sensitive environments.

Responsibilities

• Build consensus among county partners to establish Care Coordination protocols.
• Implement Care Coordination in line with CSTT guidance and grant requirements.
• Participate in 24/7 remote crisis coverage with other Care Coordinators.
• Complete CSE-ITs and support responses based on screening results.
• Document referrals, meetings, and action plans promptly in the case management system.

Skills

Trauma-informed care

Youth-centered practices

MDT collaboration

Facilitation of meetings

Verbal and written communication

Time management

Education

Bachelor’s degree in Social Work, Criminal Justice, Psychology, Sociology, Human Services, or related field

Job description

Unbound Now is ending human trafficking by identifying victims, supporting survivors, seeking justice, and leading system change. We are motivated by our faith in Jesus and work each day as individuals driven by hope, oriented towards service, and committed to excellence. To learn more about our values, please read our Statement of Faith.

Job Title

CSEY Care Coordinator

Job Status

Full-time, exempt, grant-funded

Job Location

Travis County, Hybrid

Job Summary

Unbound Now, with the endorsement of county community partners and the financial support and direction of the Office of the Governor’s Child Sex Trafficking Team, is committed to implementing the Texas Model for Care Coordination for Commercially Sexually Exploited Youth (CSEY). Care Coordination facilitated by Unbound Now is consensus-driven and collaborative, with a focus on identifying and supporting CSEY and connecting youth and families to tailored, accessible, trauma-informed, and holistic resources through a coordinated network of community partners. The goal is for every identified youth survivor of sex trafficking to have access to non-punitive, responsive, high-quality, community-based services that address their unique short- and long-term needs. Care Coordination includes awareness, education, collaboration, continuous learning, creativity, and capacity-building to strengthen the community’s ability to identify and support CSEY. Care Coordination teams build trust, transparency, and collaborative solutions among partners to reduce duplication of efforts and ensure that local and statewide systems serve as bridges rather than barriers to services for youth and their families.

The primary functions of the CSEY Care Coordinator are to implement Unbound Now’s Care Coordination program as described above; facilitate county-level consensus-building and protocol development; and ensure compliance with Unbound Now policies and procedures and the expectations of the Texas Office of the Governor’s Child Sex Trafficking Team. Responsibilities include participating in shared 24/7 crisis response coverage with other Care Coordinators; completing CSE-ITs as needed; securing and maintaining appropriate releases of information and consent for Care Coordination services; facilitating Rapid Response Meetings, Service Status Meetings, and Family Empowerment Meetings; developing and maintaining strong relationships with community partners; ensuring timely and accurate documentation; supporting and facilitating awareness, education, and training opportunities; conducting case analyses and data evaluation sessions; and coordinating and scheduling Advisory Council meetings.

Compensation

Annual salary

Benefits

Unbound Now is proud to offer a premier benefits package that prioritizes the health and financial security of our team members and their families:

• 100% Employer-Paid Health Insurance: We cover 100% of medical premiums for both the employee and their family.
• Employer-Paid Life Insurance: Fully covered for the employee at no cost.
• Retirement Savings: 401(k) plan with a 3% salary match (eligible after 90 days; 1-year vesting).
• Dental & Vision: Comprehensive plans available at the employee’s expense.

Availability

Generally, Monday through Friday, 8:30-5:30. Will share 24/7 on-call with one other regional care coordinator on weekends, evenings, and holidays. Anticipated 45-50-hour workweek.

Travel

This position requires travel throughout the service region and may require limited travel for training and team/professional development opportunities.

Working Conditions

Work performed primarily remotely, with some expectation and flexibility of work in normal office environments as required. The job requires the ability to respond remotely during the night, as well as attention to detail and the ability to document in an electronic case management system.

Job Responsibilities

• Build consensus among county community partners to establish and maintain Care Coordination protocols consistent with the Texas Model for Care Coordination.
• Implement Unbound Now’s Care Coordination program in accordance with the expectations of the Texas Office of the Governor’s Child Sex Trafficking Team (CSTT), applicable grant requirements, Unbound Now policies and procedures, and subsequent CSTT guidance.
• Participate in shared 24/7 remote crisis response coverage with other Care Coordinators in accordance with established Care Coordination Team (CCT) protocols.
• Complete CSE-ITs as needed and support appropriate responses based on screening results.
• Secure and maintain appropriate releases of information and consent for Care Coordination services and safeguard confidential information in accordance with applicable requirements.
• Encourage engagement with CSEY Advocacy services and other appropriate community-based supports.
• Facilitate Rapid Response Meetings (RRMs), Service Status Meetings (SSMs), Family Empowerment Meetings, and other Care Coordination Team meetings as appropriate.
• Schedule, coordinate, and facilitate regular Advisory Council meetings.
• Support the Care Coordination team in promoting and hosting community awareness, education, and training opportunities.
• Facilitate case analysis and data evaluation sessions with Care Coordination teams and Advisory Councils as appropriate.

• Develop and maintain strong working relationships with essential community partners, including but not limited to children’s advocacy centers, CASA, CSEY Advocacy agencies, DFPS, Community-Based Care providers, medical providers, juvenile justice/probation, law enforcement, district attorney’s offices, and other community-based service providers.
• Promote partner commitment, consistency, accountability, collaboration, and information sharing, and seek feedback from community partners to strengthen the coordinated response.
• Maintain regular communication with the Care Coordination Program Director and/or Assistant Program Director regarding program implementation, challenges, partner concerns, significant case issues, and other matters requiring leadership support.
• Participate in individual and group supervision, team meetings, and regular gatherings of Unbound Now Care Coordination staff to review program progress, discuss upcoming objectives, strengthen practice, and promote consistency in service delivery.
• Represent Unbound Now and communicate effectively about Care Coordination services with community partners and other stakeholders as needed.
• Document referrals, intakes, meetings, service plans, outgoing referrals, communications, action plans, and other required case activity promptly and accurately in Unbound Now’s electronic case management system, generally on the same day.

Crisis Response and Rapid Response Responsibilities

• Respond to crisis referrals in accordance with established CCT protocols, including obtaining appropriate consent and contacting the designated CSEY Advocacy agency.
• Coordinate with law enforcement, DFPS, medical providers, and other CCT partners following the identification or recovery of a youth, as appropriate.
• Notify appropriate CCT members of an identification, recovery, or qualifying CSE-IT result in accordance with established protocols.
• Initiate the appropriate Care Coordination case record and begin collecting relevant information from DFPS, juvenile justice/probation, law enforcement, the children’s advocacy center, CSEY Advocacy, and other partners as needed.
• Coordinate Rapid Response Meetings by notifying participants, scheduling and facilitating meetings, documenting decisions, and developing and distributing action plans.
• Complete follow-up activities resulting from Rapid Response Meetings, including coordinating with identified service providers and following up with responsible referral sources as appropriate.
• Maintain communication with CSEY Advocacy and other partners directly supporting the youth to obtain relevant updates that inform Care Coordination Team planning and decision-making.
• Schedule and facilitate Service Status Meetings for assigned cases and coordinate information sharing among CCT/MDT partners.

• Maintain responsibility for the coordination, documentation, follow-up, and ongoing management of assigned Care Coordination cases.

Community and Advisory Council Responsibilities

• Develop and maintain strong relationships with Advisory Council members and other community partners.
• Support, promote, and host education, training, and awareness opportunities.
• Coordinate and facilitate Advisory Council meetings in partnership with Care Coordination leadership and team members.
• Conduct case analysis and data evaluation sessions to identify trends, gaps, strengths, and opportunities to improve the community’s coordinated response to CSEY.

Organizational and Administrative Responsibilities

• Respond appropriately to allegations of abuse, including youth-to-youth sexual activity, by taking all allegations seriously, following applicable mandatory reporting requirements, and immediately notifying the Care Coordination Program Director as required.
• Complete all required Unbound Now training within established time frames.
• Submit expense documentation accurately and within required time frames in accordance with Unbound Now expense policies and applicable Ramp Monthly Closeout procedures.
• Submit travel reimbursement documentation in accordance with Unbound Now travel policies and established timelines.
• Submit timesheet hours and grant allocations accurately and within required time frames in accordance with organizational and grant requirements, as applicable.
• Perform other duties related to Care Coordination program implementation and service delivery as assigned.

*This position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The scope of the position may change as necessitated by organizational demands.

Desired Outcomes

• Youth and their families are consistently served with professionalism, compassion, and a trauma-informed approach.
• Care Coordination services are implemented in alignment with the expectations of the Texas Office of the Governor’s Child Sex Trafficking Team (CSTT), applicable grant requirements, Unbound Now policies and procedures, and established county protocols.
• Strong, collaborative, and effective working relationships are developed and maintained with county community partners.

• Care Coordination meetings, case activities, referrals, service plans, and other required documentation are entered accurately and promptly into the electronic case management system to support service delivery, program evaluation, and reporting requirements.
• Community partners understand the purpose, role, and services of Unbound Now’s Care Coordination program and how to access Care Coordination when a youth is identified or recovered.
• Advisory Councils and Care Coordination Teams demonstrate effective collaboration, communication, accountability, and shared commitment to strengthening the community’s coordinated response to CSEY.
• Care Coordination is represented professionally through presentations, trainings, meetings, written materials, and other community engagement opportunities.

Working Relationships

Supervisor: Care Coordination Program Director

Works with: Assistant Care Coordination Program Director, other CSEY Care Coordinators, Unbound Now staff, Advisory Council members, Care Coordination Team members, and county community partners.

Experience and Education

Required Qualifications

• Bachelor’s degree in Social Work, Criminal Justice, Psychology, Sociology, Human Services, or a related field; or an equivalent combination of education and professional experience.
• Deep knowledge of trauma-informed, youth-centered, and strengths-based practices, with direct experience supporting youth and families impacted by trauma, abuse, exploitation, or complex circumstances.
• Demonstrated experience collaborating with multidisciplinary teams (MDTs), community partners, and youth-serving systems to build relationships, engage diverse stakeholders, navigate differing perspectives, achieve consensus, and facilitate collaborative decision-making.
• Demonstrated ability to facilitate meetings, group discussions, community presentations, or professional trainings.
• Excellent verbal and written communication skills in sensitive environments, with the ability to respond effectively and professionally during crises.

• Strong organizational skills to manage competing priorities, maintain timely and accurate documentation, work independently, and exercise sound professional judgment.

Preferred Qualifications

• Experience working directly with commercially sexually exploited youth (CSEY), survivors of human trafficking, or youth at high risk of exploitation, backed by relevant specialized training.
• Experience within child welfare, children’s advocacy centers, juvenile justice, law enforcement, victim services, or coordinated community responses/MDTs.
• Experience facilitating or developing interagency protocols, procedures, or collaborative agreements.
• Experience using electronic or cloud-based case management systems.

Job Requirements

• Active mature Christian faith, as evidenced by participation in a local church, and commitment to abiding by all Unbound Now policies.
• Pass employment eligibility verification, provide three references (supervisor, professional, personal), and clear all required criminal background, DFPS history, and abuse/neglect registry checks.
• Strong interpersonal and verbal communication skills, including cultural competency, effective consensus-building, and public presentation skills (in-person and online).
• Excellent organizational abilities, creative problem-solving skills, strict commitment to confidentiality, and the flexibility to operate in both structured and unstructured settings.
• Timely submission of daily time-sheets/grant allocations, daily travel reimbursements, and monthly expense documentation following company guidelines.
• Willingness to travel regionally using a reliable personal vehicle with a valid driver's license and insurance, and prompt completion of all required staff training.

Physical and Driving Requirements

• Demands include sitting for long periods at a computer and frequent video calls. Repetitive hand motions from frequent keyboarding.
• Must possess a valid driver’s license, maintain proper insurance coverage, and be able to operate a personal vehicle as needed for work-related travel.
• Demands sometimes require the ability to lift loads of up to 50 pounds.
• Ability to enter documentation into a case management software system.

• Frequent demands require close visual attention to detail and prolonged periods of mental concentration.

Equal Employment Opportunity & Faith Statement

Unbound Now is an equal opportunity employer. As a faith-based non-profit organization, Unbound Now exercises its legal right under Section 702 of Title VII of the Civil Rights Act of 1964 to hire individuals who align with our Christian faith, mission, and core values.