Care Coordinator 1

Rogers Memorial Hospital; Town of Oconomowoc (WI); In loco; USD 42.000 - 68.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, and vision insurance

401(k) retirement plan

Employee share program

Life/disability insurance

Flexible spending accounts

Tuition reimbursement

Health and wellness program

Employee assistance program

Descrizione del lavoro

Rogers Memorial Hospital is seeking a care coordinator to act as a patient advocate and primary contact from care recommendation through treatment. You will partner with admissions, site operations, leaders and medical staff to ensure each patient receives exceptional support across the continuum of care.

Responsibilities include coordinating admissions paperwork, relaying program information to families, answering questions, and maintaining timely follow-up while ensuring smooth inter-site

Competenze

• Bachelor's degree preferred; high school diploma required.
• Two years of customer service experience, preferably in healthcare.
• Experience with computers and EMR software.

Mansioni

• Advocate for patients and serve as a primary contact throughout care.
• Relay program recommendations to patients and families.
• Coordinate admissions appointments and paperwork.
• Answer patient/family inquiries with timely, empathetic communication.
• Maintain open communication with patients, families and care teams.
• Support transfers between Rogers sites and ensure follow-up.

Conoscenze

Customer service

Communication

Empathy

Formazione

Bachelor's degree preferred

High School diploma required

Strumenti

EMR systems

Descrizione del lavoro

Summary:

The care coordinator serves as a patient advocate and point of contact when a recommendation for care is received. The care coordinator works closely with many other disciplines, including admissions staff, site specific operations, leaders, and medical staff to ensure patients have the highest level of support and care from recommendation for services to treatment.

Job Duties and Responsibilities:

Program Coordination

• Support patient experience preadmission and throughout the continuum of care.
• Relay recommendations of programs/services to patients/families.
• Provide program information to patients/families.
• Coordinate admissions appointment and coordinate completion of paperwork.
• Assist with patient/family member/guardian inquiries/questions.
• Perform weekly check-in with patients waiting for treatment.
• Confirm insurance verification; collaborate with PFS.
• Ensure timely follow-up with patients/families.
• Maintain an open line of communication with patients and/or guardians.
• Facilitate internal transfers between sites.
• Receive internal referrals and send for review.
• Relay recommendations to the referring treatment team.
• Communicate all pertinent information and follow-up to ensure seamless internal transfer.
• Develop working relationships with interdisciplinary team members to ensure open line of communication regarding a patient's care.
• Be available and punctual for all shifts, rotating on-call weekend and holiday coverage as scheduled.
• Apply good practice principles to job duties.
• Use good communication skills and tact to deal effectively with third-party carrier representatives, all staff members, and external customers. Demonstrate excellent customer service by providing a friendly tone and empathic statements whenever appropriate. Follow scripting when it is provided.
• Use common sense in situations and respond appropriately in all communication modes (body language, verbal) to each patient/guardian, regardless of their behavior.
• Maintain a calm attitude and create a conducive atmosphere in difficult situations. Work cooperatively and supportively with all staff.
• Remain courteous and respectful to others during work interactions and be willing to work out problems on a one-on-one basis.
• Complete assignments and documentation on time.
• Meet or exceed performance metrics.
• Complete other duties as assigned.
• Promote a team atmosphere by treating individuals with respect and honesty and by using direct communication and active listening skills.
• Be open to change and actively support change.
• Be open to others' ideas and points of view.
• Evaluate employees objectively and provide employees with periodic feedback.
• Promote department goals as well as the mission of Rogers.
• Communicate goals to fellow staff members.
• Maintain department policies and procedures.
• Include requirements and guidelines from external agencies (i.e., Joint Commission, State of Wisconsin).
• Demonstrate acceptance and training of student interns in the department, as directed.
• Conduct self in a professional manner.
• Demonstrate organizational skills that promote timely response to all inquiries and to task completion.
• Communicate with all individuals in a positive and professional manner.
• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
• Communicate concerns and provide solutions for same.
• Project a professional image by wearing appropriate, professional attire.
• Ability to influence departments within Rogers and provide technical guidance.

This includes but is not limited to:

• Inpatient, PHP/IOP, Outpatient, Residential Admissions and Patient Access departments.
• Outpatient operations.
• Business Development.
• Utilization Review.
• Patient Financial Services.
• Health Information Management.

Additional Job Description:

Education/Training Requirements :

• Bachelor's degree preferred. High School diploma required. Two (2) years of customer service and relevant experience required, preferably in a healthcare setting.
• Experience with computers and demonstrated proficiency with software platforms and EMRs.
• Knowledge of medical/psychiatric/chemical dependency diagnosis, treatment process, managed care, Joint Commission, preferred.
• Oconomowoc Only: Valid driver license preferred and must be granted insurable status by the Rogers insurance policy.
• Basic Life Support BLS - NSE, Nonviolent Crisis Intervention NCI - NSE

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (