Care Coordinator

Talentify; Urbandale (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

Community Supports Network, Inc. (CSN) seeks a supervisory healthcare professional to lead referrals, intakes and ongoing monitoring of medical supports for customers, ensuring high-quality outcomes aligned with our mission.

You will collaborate with staff, families and stakeholders to develop and adjust service plans and ensure timely documentation. The role emphasizes advocacy, person-centered supports, and strong coordination of medical, behavioral and community resources, with a focus on

Qualifications

• Bachelor’s degree in social work, psychology or related field with two years of supervisory/management experience in a health care setting.
• Valid driver’s license and auto insurance with reliable transportation.
• Background and reference checks with favorable results.

Responsibilities

• Lead referrals and intake activities, coordinate information sharing with customers, stakeholders and staff.
• Promote health and wellness through coordinating medical appointments, medication administration, and supports.
• Develop and monitor service plans, safety plans and required assessments with the team.
• Coordinate transportation and medical supports and ensure team readiness to meet needs.
• Advocate for the person supported and maintain collaborative relationships with family and team.

Skills

Supervisory experience

Management experience

Communication skills

Driver's license

Education

Bachelor's degree in social work / psychology or related field

RN/LPN licensure desired

Job description

The Community Supports Network, Inc. (CSN) supports persons, both children and adults, with mental
health needs and/or intellectual disabilities gain skills, knowledge and experience to increasingly use and benefit from the resources and settings available to all citizens in our community.

Position Purpose

To conduct referral reviews, complete intake activities and provide on-going monitoring of medical supports provided to customers to ensure fulfillment of CSN Mission and achievement of Organizational Outcomes. To deliver high quality services that support customers to learn, grow and live their best possible lives and thrive as members of their community

We offer an engagement-focused environment devoted to helping our employees develop. While using your experience, talents, and passion to fulfill our Mission, CSN will support you to learn more about your strengths and how to use them to develop personal and professional growth.

Job Duties

*Will be required to rotate in a secondary "on-call" position. One week on, one week off.*

1. Lead effective intakes by coordinating meetings and information sharing with customers,
stakeholders and employees regarding customer eligibility, service authorizations and options,
service needs and preferences. Obtains all necessary consents, completes a social history and other
agency-required forms/paperwork, records and documentation.

2. Promote health and wellness of persons supported by

• Organizing, overseeing and assisting when necessary in the delivery of personal care,
  medical appointments, medication administration, and assisting persons receiving services to
  take an active role in their health care decisions.
• Facilitates the completion of required assessments, services and safety plans, residential
  agreements, and coordinates with the individual’s team to develop service, medical and
  behavioral support protocols.
• Arranges appointments (e.g., physician, vision, dental, etc.) and provides transportation and medical
  supports (e.g., medications, medical equipment, etc.), and ensures the agency team is
  trained and ready to provide the necessary services and supports to meet the individual’s
  needs and preferences.
• Monitors to ensure that significant changes in the individual’s needs are addressed immediately, that the service plan is revised, and that gaps in services are addressed by the agency team.

3. Enhance the ability of the person supported to lead a self-determining life by providing the
support and information necessary to build self-esteem, be assertive, make decisions and gain
access to their community

4. Be a strong advocate for the person supported by being knowledgeable about the diverse
challenges facing persons supported, identify and use effective advocacy strategies to support the
person to overcome challenges they face.

5. Recognize the importance of friends, family, and community relationships and deliver specific
supports and interventions to meet the unique needs of the person supported.

6. Establish a collaborative relationship with the person supported and those who support him
or her through positive communications and cooperative interactions.

7. Preserve the dignity of persons supported by supporting them to evaluate and determine the
effectiveness, appropriateness and quality of his/her services/supports.

8. Provide Person Centered Supports by facilitating what is important to the person, which requires
continual listening and learning in alliance with the person, their family and friends.

9. Assist the person supported in reaching his/her goals by being knowledgeable about the goals,
resources and supports necessary to achieve them.

10. Implement crisis prevention and intervention techniques utilizing the skills received and matching
them to the circumstances and person supported.

11. Assures documentation is completed accurately, completely and on time through role modeling
and monitoring adherence to established procedures and documentation standards.

12. Support maintenance of high-quality food, clean and comfortable shelter to promote the health
and safety of persons receiving services, protecting their personal assets and the assets of the
company.

13. Provide Person Centered Supports by facilitating what is important to the person through a
coordinated and effective and active plan of care for each person receiving services.

14. Create a positive, productive, and successful strengths-based work culture by continually
challenging and motivating employee team members to develop and improve.

15. Make great decisions and solve complex problems based upon accurate facts, by anticipating
challenges, planning for contingencies and balancing competing interests. Coach employee team
members to overcome challenges and adversities that hinder or prevent success.

16. Participate in the life of the agency by:

• Fulfilling the mission, outcomes, policies and procedures;
• Contributing positively to our strengths-based culture through personal learn, grow, live
  development.

Minimum Requirements: Bachelor’s degree in social work, psychology or a related field with at least two years of increasingly responsible supervisory or management experience in a health care field. Must also possess a valid driver’s license and auto insurance and have reliable transportation. Must receive favorable results from background and reference checks.

Desired: Licensure as a Registered Nursed (RN) or Licensed Pracical Nurse (LPN).