Care Coordinator

Optum; United States; Remote; USD 60,000 - 107,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Job summary

Optum is seeking a patient coordination professional to welcome and orient prospective patients, coordinate delivery of health enhancement services, and act as the primary contact for the Health Enhancement/Education team across the care continuum.

The role supports remote work from anywhere in the U.S. with in-office requirements in Minneapolis or Washington, D.C. for some hires. Strong communication and multitasking skills are essential.

Qualifications

• High school diploma, GED, or equivalent.
• Proven exceptional English written and verbal communication skills.
• Healthcare experience or exposure preferred; ability to coordinate patient-centric care.

Responsibilities

• Welcome and orient prospective patients to health enhancement programs and coordinate service delivery.
• Serve as primary contact to support Health Enhancement/Education team and ensure continuity of care.
• Contact patients to participate in programs and document correspondences.

Skills

Customer service

English communication

Computer literacy

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

Responsible for welcoming and orienting prospective patients to health enhancement and coordinating delivery of quality services through appropriate data gathering and resource referrals. Acts as the primary point of contact to facilitate effective patient communication in support of the Health Enhancement/Education team to ensure continuity of care across the care of continuum and improve patient outcomes.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities

• Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each internal and external customer
• Contact patients to participate in Health Enhancement/Education programs for chronic condition management delivered by the health enhancement department, and documents correspondences
• Ensures timely outreach to patient population and serves as a primary point of contact between patient and Health Enhancement/Education team to anticipate and appropriately address patient questions and concerns
• Confirms patient understanding of programs available and provides information to patients on available tools, resources, appropriate and new services available
• Ensures ongoing coordinated management of patient care with appropriate resource allocations, referrals and notifications that are purposeful, supportive, and interconnected with team members
• Notifies the Health Enhancement/Education team of patient requests, need for referral, and facilitate referrals
• Facilitates the identification, recommendation and appropriate enrollment to health enhancement programs and other community-based assistance or support programs for a selected patient population
• Assists in care delivery through the provision of scripted health education and monitoring
• Expedites completion of referrals, confirms program scheduling, receipt of pertinent, mailed materials, coordinates, and notifies appropriate team members for follow ups
• Meets or exceeds productivity targets
• Uses, protects, and discloses Optum patients' protected health information (PHI) only in accordance with HIPAA standards
• Performs additional duties as assigned

Required Qualifications

• High school diploma, GED, or equivalent
• 1+ years and including 3+ years of experience in a healthcare setting
• Computer literate
• Health literacy and cultural awareness skills to effectively coordinate patient centric care
• Basic understanding of managed care principles
• Understanding Medicare and MediCal / Medicaid benefits
• Basic Microsoft Office skills
• Demonstrated ability to work with multiple computer platforms simultaneously
• Proven outstanding customer service skills
• Proven excellent verbal and written communication skills with ability to read, write, speak, and understand English clearly
• Proven good critical thinking skills and resourcefulness
• Demonstrated ability to solve problems effectively assist patients with issues and challenges
• Demonstrated ability to perform multiple tasks
• Demonstrated ability to manage workload and complete assigned tasks within designated timeframes
• Bilingual in English and needed language (based upon demographic needs of panel)

Preferred Qualification

• 1+ years of experience as a medical assistant or clinical administrative capacity with the organization

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

• a comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.