Care Coordinator

Oregon Health & Science University; Portland (OR); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Oregon Health & Science University in Portland, OR is seeking a Care Coordinator to support pediatric urology patients and coordinate clinical care across teams. You will manage orders, scheduling, lab results, and communications to ensure seamless care.

The role requires hospital clinic experience, medical terminology knowledge, EPIC proficiency, and strong patient and family communication. Flexible scheduling and team collaboration are key aspects of this position.

Qualifications

• Three years’ experience in a hospital or hospital-based clinic setting.
• High School diploma or equivalent.
• BLS certification within 30 days for on-site patient care.
• Certification options include CMA, EMT, LPN or DANB as applicable.

Responsibilities

• Coordinate and manage patients' clinical care processes.
• Assist with medication refills, orders, lab results, and scheduling.
• Communicate with patients, families, and providers; triage messages.
• Document accurately and maintain data in the system.
• Collaborate with multi-disciplinary teams and support care transitions.

Skills

EPIC

Microsoft Office

Communication skills

Time management

Customer service

Education

High School diploma or equivalent

CMA certification

EMT license (Oregon)

LPN license

Tools

EPIC

Right Fax

Job description

Department Overview

The Care Coordinator role provides a wide range of clinical support duties and is an integral part of the medical care team. The Care Coordinator independently performs clinical administrative and technical functions that is critical within the department of Pediatric Urology. This position will ensure that the patient care is seamless and that the continuity of care is achieved for every patient. The main tasks are to systematically bridge gaps between numerous services necessary for patient care such as laboratory and imaging, specialty care, primary care, social work and communicate the plan to the patient and patient’s representative. This position also supports providers daily by performing clinical administrative duties within their scope such as order entry, managing lab results, scheduling appointments and coordinating. This position will also support the clinical team by reviewing scheduled appointments and coordinating the needs prior, during and after the visit. This role will work under the clinical direction of the physicians and directly reports to the Clinic Operations Supervisor.

Function/Duties of Position

• Patient Care Management - Responsible for coordinating and managing aspects of the patient’s clinical care process. Works with the providers by providing support with medication refills, DME and provides support to the patient and family. Places lab, diagnostic and scheduling orders as directed by the physicians and coordinates with facilities and patients. Monitors the Epic In Basket messages and ensures timely response is received by patient, providers and answers messages within their scope. Monitors refill request received in Epic and from Right fax and manages this efficiently to avoid disruption in patient care. Manages Prior Authorization and processes appeals appropriately.
• Care coordination - Ensures patients follow through with outside referrals to other specialties, labs and diagnostic imaging. Supports multi-disciplinary teams such as SpinaBifida and Stone Clinic.
• Communication - Provides information and education to patients, family members, and referring physician office staffs. Acts as communication link with physicians, nurses, referring physician offices, ancillary services, and patients. Provides accurate patient information. Responds to voice mail and email messages based on priority of patient process and as triaged by the RNs. Attends MD/department team meetings as appropriate. Responds to patient questions in Mychart, phone calls, emails, and faxes in regard to scheduling or care issues within scope.
• Documentation/Data Management - Documents legibly, concisely and completely to ensure that others can accurately assess the status of patients’ progress by reviewing that documentation. Participates as assigned with database input. Initiate and implement processes to facilitate new protocol implementation and tracking tools as indicated.
• Other tasks and duties as assigned.

Required Qualifications

Three years’ experience in a hospital or hospital based clinic setting,AND

High School diploma or equivalent,AND

Positions with in person patient care: BLS certificate within 30 days of hire or prior to independent practice, whichever comes first,AND

One of the following four:

• Completion of a nationally recognized accredited medical assistant training program, including a practicum (externship) of at least 160 hours,OR
• Successful completion of a formal medical services training program of the United States Armed Forces,OR
• Current Oregon Emergency Medical Technician (EMT) license (basic or advance) and national EMT registration with the National Registry of Emergency Medical Technicians (NREMT),OR
• Current Oregon Practical Nurse LicenseOR
• For dental school hires only as an alternative to qualifications 1-4: Completion of a Dental Assistant training program and successful completion of the DANB exam

For those completing medical assistant training or formal military medical services training as referenced above in #1 and #2, the following is also required (Those qualifying under the EMT or LPN or Dental Assistant qualification are exempt from this requirement.)

MA certification received from a nationally recognized and accredited certifying body, upon hire or by the completion of the probationary period or internal job change evaluation period, as appropriate. Currently, these include:

• The American Association of Medical Assistants (AAMA), awarding the Certified Medical Assistant (CMA.)
• The American Medical Technologists (AMT), awarding the Registered Medical Assistant (R.M.A.)
• The National Center for Competency Testing, awarding the National Certified MA (NCMA.)
• The National Health Career Association, awarding the Certified Clinical Medical Assistant (CCMA.)

Any applicable certifications or licensures must be maintained for the duration of employment.

In addition to receiving the appropriate certification noted above, Medical and Dental Assistants will be required to successfully demonstrate competencies prior to completion of probation or the internal job change evaluation period, as appropriate.

Ability to work independently and as a member of the team, including leadership.

Knowledge of patient flow and back office functions. Ability to effectively and efficiently perform chart scrubbing and panel outreach activities. Demonstrated strong analytic skills, including displaying and interpreting data. Proficiency with EPIC, Microsoft Office including Excel, Word and Power Point. Ability to manage time sensitive competing demands and meet deadlines. Working knowledge of medical terminology. Strong relationship building skills, excellent communication skills, exceptional customer service skills, highly sensitive to patient needs. Demonstrated knowledge and attention to the needs of Special Needs patients and their caregivers and families.

Preferred Qualifications

• Five years of experience as a certified medical assistant in an ambulatory clinic specifically in Pediatric Urology and performing job duties that are the same or equivalent to a care coordinator.
• Bilingual
• Well versed in Epic and Care Everywhere

Additional Details

• This position works in an extremely fast-paced and hectic environment with many interruptions, multiple demands, and conflicting priorities. This position works with people at all levels of the organization and interacts with numerous internal OHSU departments and external customers (referring physician offices). When on site, the office setting is small relative to the number of staff using it. It creates the need to be able to deal with phone noise, many simultaneous conversations and frequent interruptions. There may be opportunities for remote work with this position. Work schedule is five days a week; 8 hours per day or potential for four days a week; 10 hours per day depending on the needs of the department.
• Heavy use of phone, personal computers, and OHSU's electronic medical record systems. If working remotely, must have the ability to set up a workstation at home. Requires communication in a respectful, caring and non-judgmental manner.

Why apply to OHSU?

We are Oregon's only public academic health center.

In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.

All are welcome.

OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations.

We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply.

To request reasonable accommodation, contact [e-mail]