Care Coordinator

Tia; Oregon; Hybrid; USD 25,000 - 28,000; Full time

Job summary

Tia is hiring a Care Coordinator I to provide compassionate, efficient support to members via phone, chat, and other channels. You will assist with inquiries, scheduling, escalations, and care coordination, partnering with clinicians and operations to ensure smooth care delivery.

The role emphasizes empathetic communication, attention to detail, and adherence to HIPAA. This is a remote US-wide position with training and growth opportunities.

Qualifications

• 1+ year of experience in customer service, patient/member support, care coordination, scheduling, call center support, or another high-touch service role.
• Comfort supporting members by phone, chat, or similar communication channels.
• Strong communication skills, with the ability to explain information clearly and compassionately.
• Strong attention to detail, documentation habits, and follow-through.
• Ability to manage multiple tasks, follow workflows, and prioritize urgent or sensitive requests.
• Comfort using technology, including Google Workspace, scheduling tools, ticketing systems, EHRs, CRMs, or similar platforms.
• Authorized to work in the United States.

Responsibilities

• Member Support: Serve as a primary point of contact for member inquiries through phone, chat, and other communication channels.
• Care Coordination: Support complex scheduling and care coordination workflows, including clinical services, specialty services, follow-up needs, and escalated member concerns.
• Urgent Requests & Escalations: Triage urgent requests, important flags, and high-touch member concerns using established workflows and escalation protocols.
• Member Experience: Build trust with members through empathetic communication, clear follow-through, and thoughtful problem solving.
• Clinical & Operational Partnership: Work closely with clinical providers, operations teams, and external partners to support seamless and safe care delivery.
• Documentation & Compliance: Accurately document member interactions in accordance with HIPAA and internal policies.
• Workflow Improvement: Identify recurring member pain points, workflow gaps, or opportunities for simplification and share insights with leadership.
• Team Engagement: Participate in team training, huddles, and performance reviews while staying current on workflow, policy, and product updates.

Skills

Customer service

Patient support

Care coordination

Scheduling

Call center support

Remote communication

Tools

Google Workspace

Scheduling tools

Ticketing systems

EHRs

CRMs

Job description

About Tia

About Tia is building a new model for women's healthcare, one that treats women as whole people, not separate conditions or life stages. By integrating primary care, mental health, gynecology, dermatology, and wellness across both in-person and virtual settings, Tia is improving outcomes, lowering costs, and creating a better experience for patients and providers alike.

About the Role

We are looking for a Care Coordinator I to provide compassionate, efficient, and high-quality support to Tia members through phone, chat, and other communication channels. In this role, you will often be one of the first voices members hear when they need help navigating care. You will support member inquiries, urgent requests, scheduling needs, escalations, and care coordination workflows while partnering closely with clinical providers, operations teams, and external partners. This role is ideal for someone who is empathetic, highly organized, calm under pressure, and energized by helping members move through complex healthcare situations with clarity and care.

Why Tia

• Opportunity to help shape and scale a new model of women's healthcare
• Mission-driven environment focused on improving care for women across life stages
• Collaborative, thoughtful team committed to patient and provider experience
• Member-facing role with meaningful impact on access, trust, and care navigation
• Remote role supporting members in a fast-moving, high-growth healthcare environment
• Opportunity to build deep knowledge of Tia's care model, workflows, and member experience standards

What You'll Do

• Member Support: Serve as a primary point of contact for member inquiries through phone, chat, and other communication channels.
• Care Coordination: Support complex scheduling and care coordination workflows, including clinical services, specialty services, follow-up needs, and escalated member concerns.
• Urgent Requests & Escalations: Triage urgent requests, important flags, and high-touch member concerns using established workflows and escalation protocols.
• Member Experience: Build trust with members through empathetic communication, clear follow-through, and thoughtful problem solving.
• Clinical & Operational Partnership: Work closely with clinical providers, operations teams, and external partners to support seamless and safe care delivery.
• Documentation & Compliance: Accurately document member interactions in accordance with HIPAA and internal policies.
• Workflow Improvement: Identify recurring member pain points, workflow gaps, or opportunities for simplification and share insights with leadership.
• Team Engagement: Participate in team training, huddles, and performance reviews while staying current on workflow, policy, and product updates.

What You'll Bring

Requirements

• 1+ year of experience in customer service, patient/member support, care coordination, scheduling, call center support, or another high-touch service role
• Comfort supporting members by phone, chat, or similar communication channels
• Strong communication skills, with the ability to explain information clearly and compassionately
• Strong attention to detail, documentation habits, and follow-through
• Ability to manage multiple tasks, follow workflows, and prioritize urgent or sensitive requests
• Comfort using technology, including Google Workspace, scheduling tools, ticketing systems, EHRs, CRMs, or similar platforms.
• Authorized to work in the United States

Nice to Have

• Healthcare, women's health, virtual care, or patient access experience
• Experience supporting scheduling, referrals, insurance-related questions, or care coordination workflows
• Familiarity with HIPAA, patient privacy, or healthcare documentation standards
• Experience working in a fast-moving, remote, startup, or high-growth environment

Work Location

US Wide

Schedule options: Monday-Friday from 12:30 to 9 pm ET (first two weeks of training are 9:00 AM - 5:30 PM ET)

Compensation & Benefits

Tia is committed to pay equity and pay transparency. Compensation for this role will be determined based on job-related factors, including experience, skills, qualifications, location, role leveling, business needs, and market conditions. The expected compensation range for this role is $18 - $20/hour .You are also eligible for benefits in accordance with Tia's benefit plans and eligibility requirements.

About Tia

Tia is on a mission to transform healthcare for women by increasing access, improving outcomes, and delivering a better care experience. Our \"Whole Woman, Whole Life\" model integrates primary care, gynecology, mental health, dermatology, and wellness across in-person care and a national virtual platform. We are a Series D, venture-backed company trusted by more than 120,000 women across four markets. Through our technology-enabled care model and partnerships with leading health systems, Tia is building one of the most comprehensive preventive care models for women.

About Tia's Culture

Tia is building a culture of excellence in people, process, and product. For us, excellence is not perfection. It is the ongoing pursuit of improvement through learning, reflection, experimentation, curiosity, grit, and care for ourselves and others. We are looking for people who are energized by building, iterating, asking why, and helping create a fundamentally better healthcare experience for women. This position may require attendance at company and team off-sites.

Equal Opportunity

Tia is an equal opportunity employer. We believe diversity of experience, perspectives, and background leads to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.If you are committed to collaborative problem solving, high-quality work, and making waves in women's healthcare, we'd love to hear from you.