Care Coordinator

andersonhealthservices; Monroe (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Anderson Health Services in North Carolina is seeking a Care Coordinator / Case Manager to support adolescents with mental health and behavioral needs, coordinating services and facilitating communication across care teams in a structured, trauma-informed setting.

You will develop individualized service plans, lead Child and Family Team meetings, document progress, and collaborate with clinicians to ensure HIPAA-compliant, high-quality care for youth and families.

Qualifications

• Bachelor’s degree in Human Services, Social Work, Psychology, or related field.
• Minimum 2 years of experience in mental health or youth services.
• Experience in care coordination and treatment planning.
• Experience with adolescents and trauma-informed approaches preferred.
• Ability to manage multiple cases in a fast-paced setting.

Responsibilities

• Coordinate and facilitate Child and Family Team (CFT) meetings.
• Lead development and implementation of individualized service plans (ISPs).
• Provide case management and care coordination for youth and families.
• Build relationships with clients, families, and multidisciplinary teams.
• Identify needs, goals, and outcomes using a person-centered approach.
• Engage natural supports and community resources.
• Promote youth and family ownership of the Wraparound process.
• Identify strengths and integrate into treatment planning.
• Address barriers to participation and implement solutions.
• Maintain accurate clinical documentation, progress notes, and reports.
• Ensure HIPAA compliance and confidentiality.
• Educate families and providers on program services and expectations.
• Collaborate with clinicians, direct care staff, and supervisors.
• Support a safe, structured, and therapeutic environment.

Skills

Care coordination

Youth services

Team collaboration

Trauma-informed care

Documentation

Education

Bachelor’s degree in Human Services, Social Work, Psychology, or related field

Master’s degree preferred

Job description

Position Overview

Anderson Health Services is seeking a Care Coordinator / Case Manager to support adolescents with mental health and behavioral health needs, including those with a history of complex trauma. This role focuses on coordinating services, facilitating communication across care teams, and ensuring high-quality, trauma-informed care in a structured treatment environment.

The ideal candidate is organized, relationship-driven, and experienced in youth services, care coordination, and family engagement.

Key Responsibilities

• Coordinate and facilitate Child and Family Team (CFT) meetings
• Lead development and implementation of individualized service plans (ISPs)
• Provide case management and care coordination for youth and families
• Build strong relationships with clients, families, and multidisciplinary teams
• Support identification of needs, goals, and outcomes using a person-centered approach
• Engage and incorporate natural supports and community resources
• Promote youth and family ownership of the Wraparound process
• Identify strengths and integrate them into treatment planning
• Address barriers to participation and implement solutions
• Maintain accurate clinical documentation, progress notes, and reports
• Ensure compliance with HIPAA, confidentiality, and regulatory standards
• Educate families and providers on program services and expectations
• Collaborate with clinicians, direct care staff, and supervisors
• Support a safe, structured, and therapeutic environment

Qualifications

• Bachelor’s degree in Human Services, Social Work, Psychology, or related field (Master’s preferred)
• Minimum 2 years of experience in mental health, case management, or youth services
• Strong skills in care coordination, treatment planning, and team collaboration
• Experience working with adolescents, families, and trauma-informed models preferred
• Ability to manage multiple cases in a fast-paced environment

Physical Requirements

• Standing, walking, bending, and climbing stairs
• Ability to respond to behavioral crises and safety situations
• May involve physical intervention when necessary to maintain safety
• Ability to work with individuals who may display aggressive or challenging behaviors

Additional Requirements

• Must be 21 years or older
• Valid North Carolina driver’s license with good driving record
• Demonstrates effective emotional regulation and professionalism
• Must pass background check and drug screening

Why Join Anderson Health Services

• Work in a mission-driven behavioral health organization
• Be part of a growing team providing 24/7 mental health support
• Gain experience in Wraparound, case management, and youth treatment programs
• Make a direct impact on youth and families in your community