Care Coordinator

University of Minnesota; Minneapolis (MN); Hybrid; USD 57,000 - 61,000; Full time

Benefits offered by this job

Tuition Benefit Program

Employee wellbeing program

Excellent retirement plans

Paid holidays and time off

Job summary

University of Minnesota is seeking an academic professional/administrative staff member to support Care Team services with non-clinical case management for students in distress. The role involves direct student support, resource referrals, and collaboration with campus partners in a hybrid work environment.

The position is full-time (100%), 12-month with annual renewal. Requires BA/BS with experience or a master’s degree with experience; strong communication and crisis-support skills are

Qualifications

• BA/BS with 4+ years of relevant experience or a master's degree with 2+ years.
• Experience with diversity, equity, and inclusion work.
• Experience with conflict management or conduct processes.
• Experience with people in crisis or distress.
• Strong verbal, written, and interpersonal skills.

Responsibilities

• Provide follow-up support to faculty, staff, and student reporters involving distressed students.
• Develop detailed action plans and interventions for students in distress.
• Coordinate with University departments, faculty, staff, and community agencies.
• Record and review all facts using Maxient database.
• Provide referrals to campus and community support services.
• Follow up on prior cases to ensure recommendations are followed.
• Collaborate with CSAS leadership on case assignments.
• Support data analysis and budgeting tasks as needed.
• Engage in risk assessment and threat-related activities.

Skills

Crisis intervention

Verbal communication

Written communication

Interpersonal skills

Diversity & inclusion

Nonclinical case management

Education

BA/BS + 4 years relevant experience

Master's degree + 2 years relevant experience

Tools

Maxient

Job description

About the Job

This is a full-time (100%), 12 month, annual renewable academic professional/administrative staff appointment.

This is a new position that will support Care Team services, specifically with brief, non-clinical case management. Work will involve student cases at varying risk levels with the opportunity to progressively take on more complex work with experience and comfortability. The Coordinator utilizes a student development approach in supporting the students they work with.

The successful candidate must be interested in providing support to students managing stress or experiencing crises through offering direct student support and resource referrals.

The successful candidate will support students through matters including but not limited to death or serious illness of a family member; medical illness/injury/hospitalization; mental health related concerns; financial hardship/distress; increased stress or other unexpected difficulties; and more.

Finally, the successful candidate will work well with a team of other non-clinical case managers through positive relation building, effective team collaboration, and creative problem-solving.

Work may be completed in a hybrid environment, with direction from OSA leadership. Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

Job responsibilities

Non-clinical Case Management (70%)

• Provide follow-up support to faculty, staff, and student reporters involving students in distress
• Conduct outreach and develop detailed action plans and/or interventions for students in distress
• Provide effective communication and organized collaboration amongst key University departments, faculty, staff, community agencies, and facilities
• Collect, evaluate, and record all facts pertaining to students' cases, utilizing the Maxient database
• Provide referrals to support services within the University as well as community agencies
• Follow up on prior cases to ensure compliance with recommendations
• Collaborate closely with Coordinators, Assistant Directors, and Director of Care and Student Advocate Services on case assignments
• Other duties as assigned

Administration (20%)

• Review and analyze data for Care and Student Advocacy Services in close collaboration with the Director
• Prepare for Student Service Fee annual requests in close collaboration with the Director
• Schedule and manage meetings and/or hearing schedules with students
• Create and maintain confidential and private case files using Maxient
• Assist with annual budgeting and presentation process
• Assist with marketing and outreach to student groups and campus partners
• Provide feedback on unit growth and development
• Participate in shared work or individual project work, as needed
• Other duties as assigned

Threat Assessment (10%)

• Participate in threat assessments for students exhibiting threats to themselves or others in the community
• Write thorough threat assessment reports that capture detailed information used to determine student safety & wellness outcomes
• Engage in conversations with Care Team, Behavioral Consultation Team, and campus partners on de-escalating strategies to reduce threats to self or others
• Other duties as assigned

Qualifications

Minimum

• BA/BS plus at least 4 years of relevant experience OR master's degree plus at least two years of relevant experience
• Demonstrated experience with diversity, equity, and inclusion work or working with diverse populations of people
• Demonstrated experience with conflict management or conduct processes
• Demonstrated experience with people in crisis or distress
• Strong verbal, written, communication, and interpersonal skills

Preferred

• Master's degree in student affairs, counseling, higher education, or related field
• Experience with Title IX in higher education
• Highly organized, proactive, strong ability to assist others in navigating through complex situations
• Nonclinical case management experience
• Client intake and management experience
• Conflict resolution & de-escalation experience
• Experience with database management, specifically Maxient
• Ability to prioritize college student development
• Ability to plan, monitor, evaluate, and manage multiple priorities
• Demonstrated ability to partner and collaborate with campus faculty and staff

About the Department

The Office for Student Affairs' (OSA's) Care and Student Advocate Services (CSAS) Unit supports students navigating the University through offering support and resource/process navigation. For students navigating stress and hardship, CSAS meets with students to identify priorities, address needs, and offer compassion along the way. For students suspected of misconduct, CSAS balances due process rights with fostering developmental outcomes. Formally two separate units, (Care Team and Student Advocacy Services), these units were combined in 2024 for greater collaboration, cross-training opportunities for staff, visibility, flexibility in resource allocations, and potential for synergy.

Pay and Benefits

Pay Range: $56,546 - $61,164; depending on education/qualifications/experience

Time Appointment: 100% Appointment, 12 month

Position Type: P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About University of Minnesota

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.