Care Coordinator

Person-Centered-Services; Jamestown (NY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

20 days PTO first year

13 holidays

Health insurance

401(k) matching

Life insurance & disability

Wellness hours

Professional development

Job summary

Person Centered Services is seeking a Care Coordinator to manage health and behavioral care coordination for individuals in western New York.

The role requires strong planning, communication, and collaboration with multisector teams. Travel to homes and community settings is common, with hybrid onsite-office work in the West Seneca area.

Qualifications

• Bachelor’s degree with 2 years relevant experience OR an RN with 2+ years of experience.
• Valid New York State driver’s license required; residency in bordering state acceptable for employment in NY.

Responsibilities

• Completes required assessments using person centered planning techniques.
• Develops a comprehensive Life Plan with the individual and circle of support.
• Supports the individual in decision-making and planning processes.
• Reviews the Life Plan with the interdisciplinary team at least annually.
• Coordinates all aspects of an individual’s care and services.
• Frequent travel to individuals’ homes, physician/provider offices, and other locations.

Skills

Communication skills

OPWDD services knowledge

Motivational interviewing

SMART goals

Confidentiality

Education

Bachelor’s degree in related field

Licensed Registered Nurse (RN)

Master’s degree in relevant field

Tools

Health Information Technology

Job description

Posted Monday, August 31, 2026 at 4:00 AM

Why Work For Person Centered Services?

When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own career goals.

Benefits for full-time positions include:

• 20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your second year!
• 13 Paid Holidays
• Comprehensive health insurance plans for you to choose what best fits your needs (Medical, Dental & Vision)
• 401(k) - the Company matches 50% of the first 6% up to a maximum of 3%
• Company paid benefits: basic life insurance, long-term disability, and a Lifestyle Spending Account with a benefit of up to $500 set aside for employees to spend on wellness eligible expenses!
• Employee Discount and Wellness Programs -Currently providing 3 paid hours per week for exercise, volunteering or personal wellness!
• Professional development opportunities including mentorship program options and ongoing coaching

New Employee Orientation (NEO)

• All new team members participate in NEO offered Monday - Friday both onsite and online.
• Day one includes in-person training at our West Seneca, NY office, where new team members are introduced to our culture, values, and the foundations of Care Coordination.

Hybrid Schedule

• Care Coordinators are required to attend three onsite days per week during the first 90 days to support on boarding and integration
• After successfully completing this period, team members may transition to a hybrid schedule for added flexibility. Supervisors may extend the on-site requirement if needed.

JOB SUMMARY

This caseload is located in the surrounding areas of Silver Creek, Dunkirk, Fredonia, South Dayton, Forestville, Stockton, and Mayville.

The care coordinator has an overall responsibility and accountability for coordinating all aspects of the individual’s care, including but not limited to health and behavioral healthcare, community supports, and other services required to meet the needs of the individual. For individuals who are enrolled in the health home, the care coordinator will take a holistic approach to care by utilizing the core standards of service. These include:

• Care Coordination and Health Promotion
• Individual and Family Support
• Referral to Community and Social Support Services
• Use of Health Information Technology (HIT) to Link Services

ESSENTIAL FUNCTIONS

• Completes required assessments using person centered planning techniques, as well as gathers and incorporates all other relevant assessments.
• Develops a comprehensive, person-centered Life Plan with the individual and their circle of support, as well as their entire service provider team.
• Supports the individual in the planning process to ensure that the individual directs the process to the maximum extent possible and can make informed decisions and choices.
• Reviews the Life Plan with the individual’s entire interdisciplinary team no less than annually, and every time there is a life changing event. This review must occur during a face-to-face meeting, no less than annually.
• Accountable for coordinating all aspects of an individual’s care.
• Effectively manage a tiered caseload, while tailoring services to individual needs.
• Completes program enrollment and eligibility document.
• Completes and secures consents and authorizations to share information.
• Develops and maintains appropriate records.
• Completes and reviews paperwork necessary for case files and reports.
• Completes documentation and billing in a timely manner.
• Frequent travel meeting with individuals in their homes, physician/provider offices, and other public places in order to conduct assessments and provide services.
• Accompanies individuals to appointments in accordance with Person Centered Services policy.
• Collaborates with providers and service support team members.
• Initiate incident reports and follow-up to ensure compliance with regulations.
• Monitors individual satisfaction with supports and services.
• Ensures case files are in compliance with regulation and policy.
• Provide quality driven, cost effective, culturally appropriate services.

OTHER DUTIES

• Commits to a respectful, just, and supportive environment for individuals and team members aligning with the company’s commitment to diversity, equity, inclusion and belonging.
• Other duties as necessary or assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of developmental disabilities, chronic disease, and social determinants of health.
• Strong knowledge of OPWDD funded services and supports.
• Experience with motivational interviewing.
• Experience writing SMART goals.
• Knowledge of person-centered planning regulations.
• Ability to build relationships and effectively communicate.
• Encourages community integration.
• Demonstrates cultural competence.
• Demonstrates ethical and professional responsibilities and boundaries.
• Demonstrates capacity to use Health Information Technology to link services and facilitate communication.
• Knowledge of confidentiality regulations.
• Organizational and time management skills
• Ability to prioritize.
• Proactively approaches professional responsibilities.
• Completes work in a timely manner

EDUCATION & EXPERIENCE

• Bachelor’s degree with 2 years relevant experience OR a Licensed Registered Nurse with 2 years relevant experience OR A Master’s degree with 1-year relevant experience required.
• A valid New York State driver’s license is required. If residing in a bordering state, a valid driver’s license from that state is acceptable for employment in New York.

Person Centered Services has a commitment to equal employment opportunity for all staff and applicants for employment. Employment decisions including, but not limited to, those such as staff selection, performance evaluation, administration of benefits, working conditions, staff programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical hereditary cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.