Care Coordinator

Elliott Physical Therapy; Hanover (MA); On-site; USD 23,000 - 32,000; Part time

Job summary

Elliott Physical Therapy in Hanover, MA is seeking an administrative professional to join our team and enhance the patient experience. You will work with clinical staff to schedule, check in patients, process payments, and maintain accurate records in a fast-paced outpatient setting.

We value exceptional communication, organization, and teamwork. In this role you will support daily clinic operations, attend meetings, and represent the clinic in the local community.

Qualifications

• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Ability to deal effectively with diverse individuals at all organizational levels.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Proficient in Google Suite.
• Proven ability to handle multiple projects and meet deadlines.
• Good judgment with the ability to make timely and sound decisions.

Responsibilities

• Greets all visitors and creates a welcoming environment.
• Directs incoming calls in a courteous manner.
• Checks in patients and collects copayments, coinsurance and deductible payments.
• Reconciles daily balances and deposits; updates deposit log daily.
• Schedules daily appointments and manages changes.
• Obtains new patient information to create patient charts and schedule evaluations.
• Follows HIPAA guidelines to protect patient privacy.
• Prepares reports and correspondence as needed.
• Maintains office supplies and inventory.
• Performs general clerical duties including scanning, faxing, copying, and mailing.
• Coordinates with Authorization & Verification Coordinator for patient visits.
• Coordinates scheduling with Clinical Manager and PTs according to Plans of Care.
• Collaborates with Office Manager and Clinical Manager to meet clinic goals.
• Attends monthly clinic meetings.
• Represents Elliott Physical Therapy in the community.
• Shares clinic cleanliness duties with PTs, CM, and OM.
• Performs other related duties as assigned by management.

Skills

Customer service

Interpersonal skills

Written communication

Teamwork

Organizational skills

Attendance/Punctuality

Multitasking

Decision making

Tools

Google Suite

Job description

At Elliott Physical Therapy, we believe in investing in YOU. We are dedicated to providing you with mentorship, cutting edge resources and opportunities that empower you to reach your full potential. With flexible hours, competitive benefits, and a culture that celebrates both professional and personal growth, we’re more than just an employer—we’re your partner in success. Take on a role that grows with you, join us today!

We are a FAMILY owned physical therapy company with nine clinic locations. Celebrating over 10 years in business, we are proud to lead the way in delivering exceptional patient care, advocating for the physical therapy profession, and continuously building outstanding teams of talented professionals. We’re deeply rooted in our communities, and we’re passionate about supporting education, giving back, and uplifting local businesses.

SUMMARY:

Works within an administrative team and alongside a clinical team to produce an outstanding patient experience and a productive clinic at Elliott Physical Therapy.

32 hours a week

DUTIES AND RESPONSIBILITIES:

• Greets all coming through the door and creates a warm, welcoming environment.
• Responsible for directing incoming calls in a courteous manner.
• Checks in patients and collects copayments, coinsurance and deductible payments.
• Reconciles daily balances and deposits. Updates clinic deposit log daily.
• Schedules daily appointments, moving, cancelling or deleting appointments as appropriate.
• Obtains new patient information necessary to create patient charts and schedule initial evaluations.
• Follows HIPAA guidelines to respect patients’ privacy and confidentiality of patients’ medical records.
• Prepares reports and correspondence as needed.
• Keeps track of office supplies and inventory.
• Performs general clerical/administrative duties as needed including, but not limited to, scanning, faxing, copying, and mailing.
• Works with the Authorization & Verification Coordinator to ensure all patients are authorized and verified for visits.
• Works with Clinical Manager and Physical Therapists to maintain patients’ scheduling according to their Plans of Care.
• Works with Office Manager and Clinical Manager to reach clinic goals and expectations.
• Attends monthly clinic meetings.
• Represents Elliott Physical Therapy within our community and understands the importance of community involvement.
• Shares clinic cleanliness duties with PTs, CM, and OM.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Ability to deal effectively with diverse individuals at all organizational levels.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Proficient in Google Suite.
• Proven ability to handle multiple projects and meet deadlines.
• Good judgment with the ability to make timely and sound decisions.

COMPETENCIES:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Written Communication -Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Organizational Support --Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand
• Occasionally required to walk
• Occasionally required to sit
• Frequently required to utilize hand and finger dexterity
• Continually required to talk or hear

The pay range for this role is:

20 - 20 USD per hour (Elliott Physical Therapy- Hanover )