Care Coordinator

StoryPoint; Grand Rapids Charter Township (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

CommonSail Investment Group seeks a dedicated Care Specialist to deliver and coordinate resident care across our communities in Michigan. The role requires leading the care team, participating in trainings, and ensuring safety and high-quality service per care plans.

The ideal candidate has a high school diploma or GED, 6 months of related experience, and CPR/First Aid certification. Proficiency in Microsoft Office and strong communication are essential to succeed.

Qualifications

• High school diploma or GED required; Care Specialist I/II training within 90 days.
• 6 months of recent care specialist experience or equivalent preferred.
• CPR/First Aid certification required within 30 days of hire.
• Proficient with Microsoft Office and company-specific software.

Responsibilities

• Provide and coordinate resident care per service plans.
• Administer medications per physician orders and policies.
• Lead care team and participate in orientation and training.
• Attend rounds with physicians and relay orders to staff and families.
• Maintain daily charting and reporting as required.
• Respond promptly to resident calls and alarms.

Skills

Oral and written communication

Professional telephone etiquette

Customer service skills

Interpersonal skills

Teamwork

Confidentiality

Organizational skills

Education

High school diploma or GED

Care Specialist I and II training within 90 days

CPR/First Aid certification

Tools

Microsoft Office

Company-specific software

Job description

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Responsible to provide and coordinate resident care to ensure quality care is delivered, as well as provide care team leadership

ESSENTIAL FUNCTIONS

• Assure that residents are treated with kindness and respect
• Protect residents from accidents and injuries
• Be responsible for the safety of residents in the case of emergency
• Participate with orientation and training for care team members
• Foster positive work environment and strong support for developing skills with other care team members
• Review, update and provide resident care as outlined in resident service plans
• Perform rounds with physicians and communicate new orders to staff and family members as required
• Assist with schedule coverage needs as necessary
• Answer resident call signals, as well as door and safety alarms promptly
• Administer/pass medications to residents according to physician orders and policies
• Review and process physician orders utilizing eMAR in conjunction with pharmacy support
• Assist with resident evaluations
• Conduct departmental reviews/audits. Provide results to Director of Resident Care
• Assure adequate medication and supply inventory for residents
• Observe and report non-emergent resident behavior and condition changes to Director of Resident Care
• Complete daily charting, documentation, and reporting as required
• Participate in or lead activities as planned by Life Enrichment. Assist and remind residents to participate in activities
• Follow and comply with infection control, safety, emergency and confidentiality policies and procedures
• Participate in the on-call rotation as assigned
• Promote positive relationships with residents, staff and visitors
• Remain awake and alert while on duty

Perform any other duties as requested within the scope of responsibility and requirements of the job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Must work to demonstrate Leisure Living Management Values:

• Live and work each day with purpose
• Accept accountability and demonstrate responsibility
• Embrace lifelong learning
• Promote mutual respect
• Display transparency
• Be thankful

SKILLS AND ABILITIES

High school diploma/GED and successful completion of Care Specialist I and II curriculum within 90 days of hire and at least 6 months of recent experience as a Care Specialist or equivalent experience is required.

Certificates and Licenses

Must have CPR/First Aid certification or obtain within thirty (30) days of hire.

Computer Skills

Must have demonstrable knowledge and experience using Microsoft Office in a Windows environment, with a capacity to master company specific software.

Other Requirements

• Ability to multi-task, prioritize and work with minimal supervision
• Effective oral and written communication skills
• Professional telephone etiquette and customer service skills
• Superior communication and interpersonal skills
• Communicate in a respectful and professional manner with residents, families, co-workers and leadership staff at the community
• Developed organizational skills
• Ability to problem solve and demonstrate good judgement
• Team oriented self-starter with demonstrated ability to accept direction and work well with supervisor
• Promote teamwork by working with coworkers in a positive and cooperative manner
• Ability to maintain a high level of confidentiality

PHYSICAL DEMANDS

• Stand Frequently
• Reach outward Frequently
• Reach above shoulder Occasionally
• Squat or Kneel Occasionally
• Bend Frequently
• Lift/Carry/Transfer
  • 10 lbs. or less Frequently
  • 11-20 lbs. Frequently
  • 21-50 lbs. Occasionally
  • 51-100 lbs. Occasionally with assistance
  • Over 100 lbs. N/A
• Push/Pull
  • 10 lbs. or less Frequently
  • 11-20 lbs. Frequently
  • 21-50 lbs. Occasionally
  • 51-100 lbs. Occasionally
  • Over 100 lbs. Occasionally

Connecting Seniors, Families and Communities

For over 37 years, our senior living communities have served seniors and their families across Michigan, Ohio, Indiana, Iowa, Kentucky, and Tennessee, with each location offering unique services including independent, enhanced, and assisted living, as well as memory care and rehabilitation and skilled nursing. Through forming authentic connections and committing to creating the absolute best experiences each day for our residents and their families, we’ve created a special culture within our communities that allows our employees to do their best work and our residents to shine every day.

Not Just Making Every Day Great. Making Every Minute Great. There are 1,440 minutes in every single day. We aspire to make each one of them an exceptional moment. This philosophy is supported by our 6 powerful, yet simple pillars: Dream Big, Have Courage, Take Initiative, Be Accountable, Give Back & Enjoy it. We strive to fulfill the aspirational yet unattainable goal of creating the absolute best experience with every person, in every interaction, every minute of every day.

It begins with empowering our employees. Every employee, at every level of the company, is expected to perform like a leader. Everyone is encouraged and expected to put the needs of each other above everything else. No one here just does their job The mission is to create the absolute best experiences. This emphasis on putting people first has helped us successfully grow for the right reasons.

We have developed an environment that attracts dreamers, adventurers, creators, givers and believers to seek career opportunities with us. We find people who believe that true happiness is only found in the service of others. We want high-performers with diverse skill-sets and big hearts. We treat each other as family and find that close collaboration creates the biggest ideas.

If you love serving others, and are looking for an opportunity to thrive, CommonSail Investment Group and our businesses is your destination.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.