Care Coordinator

NeuLife; Frankfort (KY); On-site; USD 42,000 - 65,000; Full time

Job summary

NeuLife in Frankfort, KY seeks a Care Coordinator to manage Medicaid authorizations, medical appointments, case coordination, and interdisciplinary communication across residential, ADT, and community-based services. You will be the central contact ensuring medical needs and care continuity for all served individuals.

The role covers authorization management, scheduling, transportation, and collaboration with the RN Executive Director to support medication management and clinical operations.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Experience in healthcare coordination, case management, or Medicaid authorization preferred.
• Knowledge of Medicaid waiver programs (ABI Waiver experience a plus).
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficiency with healthcare documentation systems.
• Ability to supervise and coordinate team activities.
• Detail-oriented with strong follow-through capabilities.

Responsibilities

• Medicaid & Authorization Management: All State Medicaid and ABI Waiver authorizations, submissions, and tracking.
• Medical Coordination: Scheduling and completion of all medical appointments.
• Case Management: Primary point of contact for case managers and guardians on all cases.
• Team Supervision: Oversight of ADT Team operations.
• Clinical Support: Coordination with RN Executive Directors on medication management and program support.
• Transportation Logistics: Arrangement and scheduling of medical transport.
• Provider Follow-Up: Tracking of provider recommendations and pending documentation.
• Communication Hub: Medical updates across all departments and stakeholders.
• Record Accuracy: Medical coordination and authorization documentation.

Skills

Organization

Multitasking

Communication

Documentation systems

Team supervision

Attention to detail

Medicaid knowledge

Healthcare coordination

Case management

Education

Bachelor's degree preferred

Associate's degree preferred

High school diploma required

Job description

Care Coordinator

Reports To: RN Executive Director

FLSA Status:Exempt

Position Summary

The Care Coordinator is responsible for comprehensive management of Medicaid authorizations, medical appointments, case coordination, and interdisciplinary team communication across residential, ADT, and community-based services. This role serves as the central point of contact ensuring medical needs, regulatory compliance, and care continuity for all persons served.

Scope of Responsibility

• State Medicaid POC and authorization management
• ABI Waiver Medicaid POC and authorization management
• Medical appointment scheduling and coordination
• Medication management coordination with RN Executive Director
• ADT Team supervision
• Case management and guardian communications
• Provider communication and follow-ups
• Interdisciplinary team coordination

What This Role Owns

• Medicaid & Authorization Management: All State Medicaid and ABI Waiver authorizations, submissions, and tracking
• Medical Coordination: Scheduling and completion of all medical appointments
• Case Management: Primary point of contact for case managers and guardians on all cases
• Team Supervision: Oversight of ADT Team operations
• Clinical Support: Coordination with RN Executive Directors on medication management and program support
• Transportation Logistics: Arrangement and scheduling of medical transport
• Provider Follow-Up: Tracking of provider recommendations and pending documentation
• Communication Hub: Medical updates across all departments and stakeholders
• Record Accuracy: Medical coordination and authorization documentation

Core Accountabilities

• Medicaid authorization compliance and timeliness
• Medical appointment coordination and completion
• ADT Team performance and workflow
• Provider and guardian communication
• Interdisciplinary team collaboration
• Tracking and follow-up systems
• Documentation accuracy and audit-readiness

Key Responsibilities

Medicaid & Authorization Management

• Manage all State Medicaid Plan of Care (POC) and authorization processes
• Oversee ABI Waiver Medicaid POC and authorization management
• Ensure timely submission, tracking, and renewal of all authorizations
• Maintain compliance with Medicaid requirements and deadlines

Medical Appointment Coordination

• Schedule and track all medical, dental, and specialty appointments
• Coordinate transportation and logistics for all medical appointments
• Communicate appointment details to staff and ensure attendance
• Track missed appointments and reschedule promptly
• Ensure provider recommendations are communicated to nursing and leadership
• Maintain comprehensive logs of appointments, follow-ups, and outcomes

Clinical Collaboration

• Work directly with RN Executive Director on medication management for residential homes
• Provide coordination and support to RN Executive Director #2 for Frankfort program operations
• Ensure clinical protocols are followed across all service locations

Case Management & Communication

• Serve as primary Point of Contact for all case managers and guardians
• Manage all case-related emails and interdisciplinary team communications
• Facilitate coordination between clinical, residential, ADT, and community teams
• Follow up on pending medical documentation or provider responses

Team Supervision

• Supervise ADT Team
• Coordinate workflow between ADT Team, transport personnel, and ADT PRN staff
• Ensure seamless patient transitions and transfers

Documentation & Compliance

• Ensure all records are organized, accurate, and accessible for audits
• Maintain tracking systems for authorizations, appointments, and follow-ups
• Support documentation needs across departments

Other Duties

• Perform other duties as assigned by RN Executive Director

Performance Metrics

• Authorization submission and approval timeliness
• Appointment completion rate
• Missed appointment rate and resolution time
• Timeliness of provider follow-ups
• Accuracy of tracking logs and documentation
• Communication effectiveness with stakeholders
• ADT Team performance indicators
• Case manager/guardian satisfaction

Minimum Qualifications

• High school diploma required; Associate's or Bachelor's degree preferred
• Experience in healthcare coordination, case management, or Medicaid authorization preferred
• Knowledge of Medicaid waiver programs (ABI Waiver experience a plus)
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Proficiency with healthcare documentation systems
• Ability to supervise and coordinate team activities
• Detail-oriented with strong follow-through capabilities

Preferred Qualifications

• Experience with ABI (Acquired Brain Injury) populations
• Previous supervisory experience
• Familiarity with interdisciplinary team coordination
• Knowledge of transportation coordination for medical services