Care Coordinator

City of Lincoln; Eugene (OR); On-site; USD 38,000 - 52,000; Full time

Job summary

The City of Lincoln is seeking a Care Coordinator to manage patient care calls, direct inquiries, and assist the Medical Assistant team. The role involves handling the Care Coordination and Prescription Refill lines, entering clinical orders, and ensuring HIPAA compliance.

The position requires Oregon residency, on-site orientation in Eugene, OR, and experience in a medical office with strong phone skills. Prior CMA certification is preferred but not mandatory.

Qualifications

• Must reside in Oregon; on-site orientation in Eugene, OR.
• CMA certification preferred; not required.
• 3+ years of relevant experience in a medical office.
• Experience documenting accurate, timely and complete information in the EMR.
• Previous phone customer service experience preferred, including high call volumes.
• Knowledge of orthopedic terminology preferred.

Responsibilities

• Manage all non-urgent calls from the dedicated voicemail system for patient care.
• Answer and direct calls to appropriate department or Medical Assistant.
• Assist Medical Assistant team in facilitating questions for patients.
• Enter orders as per protocol for the clinical team.
• Return and document all calls on the Care Coordination line.
• Manage voicemails on CC and RX lines and cover breaks and lunches.
• Manage all prescriptions on the Prescription Refill line; refill or send to primary Medical Assistant as indicated.
• Provide feedback to Clinical Supervisor for process improvement.
• Work with the Triage Team as necessary.
• Strictly adhere to HIPAA rules and regulations.
• Ability to work in a fast-paced environment.
• Other duties as assigned.

Skills

Phone customer service

High call volumes

Fast-paced environment

Attention to HIPAA

Education

CMA Certification Preferred

3+ years medical office experience

EMR documentation experience

Tools

EMR systems

Job description

• Manage all non-urgent calls from the dedicated voicemail system for patient care.
• Answer and direct calls as necessary to appropriate department or Medical Assistant.
• Assist the Medical Assistant team in facilitating questions for patients.
• Enter orders as per protocol for the clinical team.
• Return and document all calls that are received on the Care Coordination line.
• Work with additional staff on the Care Coordination line to manage voicemails of the CC line, RX line, and to cover breaks and lunches.
• Manage all prescriptions that are on the Prescription Refill line. Ref ill or send to primary Medical Assistant as indicated.
• Provide feedback to Clinical Supervisor for process improvement.
• Work with the Triage Team as necessary.
• Strictly adheres to all HIPAA rules and regulations
• Ability to work in a fast paced environment.
• Other duties as assigned

Requirements

Education and Experience

• CMA Certification Preferred, but not required
• In lieu of certification, candidates with at least three (3) years of relevant experience in a medical office, or combination of both may be considered.
• Experience documenting accurate, timely and complete information in the electronic medical record is required.
• Previous phone customer service experience is preferred, including handling high call volumes profession and courteously.
• Knowledge of orthopedic terminology preferred.

Note: Applicants must reside in the State of Oregon to be considered for this position. Attendance for on-site orientation and staff meetings in Eugene, OR are required.

Summary

• Mange all non-urgent calls from the dedicated voicemail system for patient care.
• Answer and direct calls as necessary to appropriate department or Medical Assistant.
• Assist the Medical Assistant team in facilitating questions for patients.
• Enter orders as per protocol for the clinical team.
• Return and document all calls that are received on the Care Coordination line.
• Work with additional staff on the Care Coordination line to manage voicemails of the CC line, RX line, and to cover breaks and lunches.
• Manage all prescriptions that are on the Prescription Refill line. Refill or send to primary Medical Assistant as indicated.
• Provide feedback to Clinical Supervisor for process improvement.
• Work with the Triage Team as necessary.
• Strictly adheres to all HIPAA rules and regulations
• Ability to work in a fast paced environment.