Care Coordinator

brightonhealthplansolutions; Chapel Hill (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Brighton Health Plan Solutions is seeking a detail-oriented Care Coordinator to support utilization review and case management for workers’ compensation claims. You will collect data, enter demographics, and communicate with nurses, employers, and claimants to ensure timely information flow.

The role emphasizes accuracy, organization, and the ability to work independently or as part of a team, with opportunities to contribute to process improvements and standalone projects.

Qualifications

• Bachelor's degree or equivalent experience required.
• At least 1 year of experience in the medical field.
• Strong communication and organizational skills required.
• Bilingual preferred but not required.
• Familiarity with workers' compensation and insurance claims is a plus.

Responsibilities

• Collect data from claimant representatives, physicians, or hospitals and verify case status.
• Set up cases in the system per workflows and policies.
• Assist Nurse Case Reviewers with non-clinical tasks like requesting information from providers.
• Enter required case demographics and transcribe clinical information.
• Handle incoming calls from employers, employees, physicians, and adjusters to gather medical status and care needs.
• Schedule medical appointments with in-network facilities and coordinate attendance.
• Maintain and update activity trackers within designated timeframes.
• Verify claimant cases and manage correspondence/document uploads.
• Follow QA standards and company policies.
• Report concerns to supervisor; maintain a kind, caring attitude.
• Perform ad-hoc projects and support department initiatives.

Skills

Communication skills

Excel

Organization

Professional demeanor

Teamwork

Independent work

Education

Bachelor's degree or equivalent experience

1+ years medical field experience

Job description

About The Role

MagnaCare provides Utilization Review/ Case Management/ Medical Management/Claims Review services to its clients. Care Coordinators facilitate care management and utilization review by performing data collection & data entry, and effectively communicating with Nurse Case Reviewers/Managers, employers and claimants in regards to claimants’ workers’ compensation cases. Provide claims processing for the Workers’ Compensation and No Fault lines of business.

The successful candidate will be afforded an opportunity to help further structure this team. This team is a critical component to the delivery of quality healthcare services.

Primary Responsibilities

• Collect data from claimant representative, physician, or hospital; verify claimant case status and provider network status.
• Set up cases in system in accordance with departmental workflows, policies and procedures.
• Assist Nurse Case Reviewers with non-clinical issues tasks such as requesting clinical information from providers, obtaining necessary forms, and confirming work status.
• Enter required case demographics and transcribe clinical information
• Handle incoming group phone calls and interact with employers, employees, physicians and insurance adjusters to gather information about medical status, and/or type of care needed in a timely manner.
• Schedule medical appointments for members with in-network facilities and providers and coordinate/verify member attendance at the appointment.
• Maintain and update all activity trackers within designated timeframes.
• Verify and ensure the accuracy of claimant cases; create, scan, fax, mail, and upload correspondence and documentation as needed.
• Follow established quality assurance standards and all policies and procedures.
• Report and document any concerns, complaints and/or issues with direct supervisor.
• Demonstrates a kind, caring, sympathetic and positive attitude with all customers and fellow employees.
• Perform Ad-Hoc projects and support departmental initiatives as needed.

Essential Qualifications

• Superior oral and written communication skills
• Strong PC skills (Excel is a must)
• Excellent organizational skills
• Ability to maintain professional demeanor under pressure
• Ability to work independently and as a team player
• Minimum of one years’ experience in the medical field
• Bachelor's degree or equivalent experience
• Bilingual preferred, but not required
• Previous experience in case management handling insurance claims a plus.
• Strong skills in medical record review.
• Familiarity with medical terminology
• Current knowledge of workers compensation and legislative issues a plus.

About

At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion, and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all your unique abilities.

Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes, and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions.

Come be a part of the Brightest Ideas in Healthcare.

Company Mission

Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners.

Company Vision

Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways.

DEI Purpose Statement

At BHPS, we encourage all team members to bring your authentic selves to work with all your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing, and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level.

We are an Equal Opportunity Employer.