Care Coordinator

Victory-Programs-Inc; Boston (MA); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Health and dental insurance

Disability insurance

Life insurance

Paid time off

Holidays

Job summary

The Victory Programs Care Coordinator will assist clients in obtaining needed services through information, referral coordination and follow-up at Women’s Hope in Jamaica Plain.

This on-site role supports residents in a year-long program for women with co-occurring disorders, requiring a Bachelor’s degree (Master’s preferred) and strong organizational and communication skills, plus experience in residential settings and a commitment to compassionate, culturally competent care.

Qualifications

• Bachelor's degree required; may substitute 3 years' residential experience, preferably with a co-occurring population; Master's preferred.
• Strong organizational and record keeping skills.
• Ability to work independently and as part of a professional team.
• Ability to relate to clients in an instructive, firm yet compassionate manner.
• Knowledge of addiction recovery or mental health, or willingness to learn within 6 months.
• Experience with homelessness and diverse client groups is valued.
• Proficiency in Word and Excel.
• CPR certification may be obtained upon hire; TB screening may be obtained upon hire.
• Three work references, at least 2 from manager or supervisor.

Responsibilities

• Assist clients in obtaining needed services through information, referral coordination and follow-up.
• Develop and connect with resources addressing substance use and mental health disorders.
• Coordinate medical and behavioral health services offered through health insurance.
• Coordinate MAT and psychiatric services; assist in aftercare.
• Maintain therapeutic milieu and ensure policy adherence.
• Make emergency referrals (detox, hospital, aftercare).
• Work with staff to provide individualized services.
• Attend weekly supervision with Clinical Director or designee.
• Maintain caseload as appropriate.
• Act in accordance with Standards of Excellence, ethics, confidentiality and strength-based practice.
• Ensure services delivered per agency standards and contractual requirements.
• Perform other duties as directed.

Skills

Organizational skills

Written and verbal communication

Cultural competency

Independent work

Multitasking

Education

Bachelor's degree

Master's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Description

The Care Coordinator is responsible for assisting clients to obtain needed services by providing information, referral coordination and follow-up. The Care Coordinator reports to and is supervised by the Clinical Director or his/her designee for weekly supervision and programmatic assignments.

Location: Women's Hope in Jamaica Plain, provides residential treatment programs for 16 women with co-occurring substance use disorder and mental health. The program is up to a year long and provides enhanced services for the residents with complex mental health concerns, as well as chronic health conditions.

Essential Functions:

• Assist clients in obtaining needed services by providing information, referral coordination, and follow-up.
• Develop and connect with resources that address both substance use and mental health disorders.
• Coordinate medical and behavioral health services offered through health insurance
• Coordinate MAT (Medication Assisted Treatment) and psychiatric services while clients are in the program as well as assisting in the aftercare.
• Provide milieu coverage, including: monitoring and assessing the integrity of the program’s therapeutic milieu; empowering clients to act in accordance with the guidelines of the program; assisting clients in self-administration of medications; conducting controlled substance counts; taking clients on fresh air breaks; answering phones and the front door.
• Make emergency referrals (e.g. detox programs, DTA, hospital and after care placement).
• Work collaboratively with all staff to provide individualized services to all clients.
• Attend weekly supervision with the Clinical Director or his/her designee.
• Maintain caseload if appropriate and/or necessary.
• Act in accordance with Victory Programs, Inc.'s Standards of Excellence & Philosophy Care at all times, including maintaining professional ethics, boundaries and client confidentiality and working from a strength based perspective using evidence based practices (MI,CBT, Harm Reduction etc.)
• Ensure that all services are delivered in compliance with agency standards and contractual requirements.
• Ensure all policies and procedures of Victory Programs, Inc. are being followed.
• Perform other duties or tasks that may be requested by a Supervisor or other designated personnel.

Qualifications:

• Bachelor’s degree required. May substitute for 3 years’ experience working in a residential setting, preferably with a co-occurring population. Master’s preferred.
• Strong organizational and record keeping skills.
• Ability to work independently and cooperatively as a member of a professional team.
• Ability to relate to clients in an instructive, directive, firm yet compassionate manner.
• Knowledge of the addiction recovery process and/or mental health conditions, or a willingness to acquire it within the first six months of employment.
• Experience working with those experiencing homelessness.
• Demonstrated ability to work successfully in multicultural settings with diverse client groups.
• Proficient computer skills, including the use of Microsoft Word and Excel.
• Strong organizational, writing and communication skills.
• Must be CPR certified (may be obtained upon hire)
• Completed TB screening (may be obtained upon hire)
• Three work related professional references; at least 2 from manager or supervisor.

Position Type: Full-time (40 hours) Monday-Friday 9am-5pm. On-site

Rate: $26.00/hr

Victory Programs values a diverse workforce, as we collectively seek to create welcoming, inclusive and accessible environments for our employees and the people we serve. We strive to sustain healthy, functioning communities that respect and celebrate different experiences, identities, cultures and ideas.

Victory Programs has helped individuals and families in crisis for over 45 years. Thousands turn to us yearly for shelter, sustenance, recovery, care, and professional, compassionate support. Most struggle with homelessness, substance use and mental health, and many live with HIV/AIDS. Our team of more than 300 staff across over 30+ programs works with people to develop and execute creative, safe solutions to the very real challenges our clients face.

Our benefit program includes a 75% health and 25% dental employer premium contribution, 100% employer paid disability and life insurance. Victory Programs offers a generous paid time off package to all employees including vacation, sick, and personal time as well as holidays. Upon hire, all staff are entitled to up to: 4 personal days, 160 sick hours, 10 holidays and 3 1/2 weeks of vacation. These figures adjust based on full time or part time status and allocated vacation time increases with length of employment.