Care Coordinator

Progressive Life Center; Baltimore (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Progressive Life Center, Inc. (PLC) seeks a dedicated program assistant to support the Adolescent Clubhouse and other youth services in the District of Columbia and Maryland regions.

The role focuses on linking adolescents and families to recovery supports, coordinating services among agencies, and ensuring accurate data entry in the ETO system. A Bachelor's degree or relevant experience is required, along with training in NTY and Seven Challenges within specified timelines.

Qualifications

• Bachelor's degree in behavioral or social science or equivalent experience with adolescents.
• Experience working with adolescents with substance use disorders and families.
• Ability to communicate effectively with street-smart youth.
• Certification in NTY Service Delivery Model within 1 year of hire.
• Completion of Seven Challenges training within 3 months.
• Cultural sensitivity to PLC's service population.
• Ability to partner with team members.
• Ability to set limits and maintain helping role.
• Ability to drive and transport as needed.

Responsibilities

• Identify and access services for program participants aged 12-17 with substance use disorders.
• Coordinate services across multiple agencies.
• Develop contacts with agencies to generate referrals.
• Obtain permission to access records.
• Collect participation records from agencies.
• Provide recovery supports and life skills activities.
• Supervise participants on field trips and activities.
• Assist in transportation when necessary.
• Enter and maintain data in the ETO system.
• Other duties as assigned.

Skills

Effective communication

Cultural sensitivity

Team collaboration

Driving ability

Education

Bachelor's degree in behavioral or social science

High school diploma with relevant experience

Job description

Progressive Life Center, Inc. (PLC) is a Black-led organization, providing culturally-sensitivity human services to children, youth and families in the District of Columbia and surrounding Maryland, throughout Greater Philadelphia, and in most of Delaware. PLC's array of community-based services includes foster care and adoption, independent living for youth aging out of foster care, family preservation, juvenile diversion, and parenting skills training. For more than two decades, PLC has earned accreditation from the prestigious Council on Accreditation (COA) for its demonstration of excellence in the delivery of services and achievement of outcomes. Learn more at plcCommunity.org .

PROGRAM OVERVIEW

The Adolescent Clubhouse provides recovery support for adolescents, age 12-17, who have either completed or are currently engaged in substance abuse treatment. The Adolescent Club House provides customized support for recovery in ways that traditional adolescent addiction treatment programs cannot. By combining a recovery-support model with evidence-based programs that are designed to attract young people, the Clubhouse will provide opportunities for socializing with others in recovery, while offering assistance with education, employment and other needed services. By strengthening youth engagement in both substance abuse treatment and other important systems, the clubhouse aims to enrich positive adolescent development through schools and families.

POSITION RESPONSIBILITIES

• Identify and access services for program participants who are adolescents with substance use disorders.
• Coordinate services provided by multiple agencies to program participants.
• Develop and maintain contacts with agencies in Baltimore ROSC to generate referrals to the Adolescent Clubhouse.
• Obtain required permission to access records from agencies providing services to program participants.
• Collect participation records from agencies providing services to program participants.
• Provide recovery supports such as educational/vocational, family activities, life skills, and social/recreational activities in the Clubhouse and at other locations, as needed.
• Supervise participants on field trips and other activities outside of the Clubhouse, as needed.
• Assist in transportation of clients when necessary.
• Enter and maintain accurate data into the ETO system.
• Other duties as assigned.

Additional Selection Criteria:

• Sensitivity to and competence in the cultural differences that are present among service population.
• Ability to forge a mutually respectful partnership with persons served and their families in which they are helped to gain the skills and confidence to address any issues and problems they face.
• Conviction about the capacity of people to grow and change.
• Ability to work in partnership with other team members.
• Ability to set limits and maintain the helping role of the practitioner and to intervene appropriately to meet the needs of the persons served or other family members.
• Ability to drive vehicle to perform several of the essential functions of this position.

QUALIFICATIONS

• Bachelor's degree in behavioral or social science from an accredited college or university or high school education and commensurate successful work experience with adolescents with substance use disorders and families.
• Demonstrated success working with adolescents with substance use disorders and their families.
• Ability to communicate effectively with street-wise youth.
• Certificate in NTY Service Delivery Model within one (1) year of hire.
• Completion of Seven Challenges training within three months of hire.
• Sensitivity to and competence in the cultural differences that are present among PLC's service population.
• Ability to forge a mutually respectful partnership with persons served and their families in which they are helped to gain the skills and confidence to address any issues and problems they face.
• Conviction about the capacity of people to grow and change.
• Ability to work in partnership with other team members.
• Ability to set limits and maintain the helping role of the practitioner and to intervene appropriately to meet the needs of the persons served or other family members

PHYSICAL DEMANDS

Physical Demands (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

• Must be able to remain in a stationary position 50% of the time.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery (i.e., a calculator, copy machine, mobile device and computer printer); Manual dexterity needed for using a mobile device, calculator and computer keyboard.
• Must be able to position self to stoop, kneel, crouch, or crawl.
• Must have ability to navigate stairwells.
• The person in this position frequently communicates with employees/customers/clients; and must be able to exchange accurate information by perceiving the nature of sound, near and far vision, depth perception, providing oral and written information.
• Must be able to detect funnel clouds from long distances.
• Frequently move files weighing up to 20 pounds throughout the office space.
• Must be able to participate in fire drills or other drills during an emergency situation.
• Must be available on call and often respond to situations during off hours which can disrupt normal sleep patterns and cause fatigue
• Must also be able to physically restrain children when required and protect him/her in physically confrontational situations.
• Must be able to face a significant amount of emotional stress which can cause related physical stress on muscles as well as other physical symptoms such as headaches and fatigue.
• In cases of child relocation, the incumbent may be required to assist the child by carrying belongings and must often lift, carry and/or comfort small children.

WORK ENVIRONMENT

• Normal office environment or residential facility, but also may travel locally to visit clients within their homes, meet with service providers, and/or attend meetings:
• Schools, hospitals, mental health clinics, private practices, prisons, corporations, and numerous public and private agencies.
• Specialize in one or more of over 40 practice areas - including Disaster Relief, Child Welfare Services, and Homeless Family Assistance, among many others.

Equal Opportunity Employer

PLC is an equal opportunity employer. PLC does not discriminate in employment on account of race, sex, color, religion, sexual orientation, parental status, national origin, age, disability, genetic information, political affiliation, military status, or other non-merit-based factors