Care Coordinator

Meridian Health Partners; Allen (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

Meridian Health Partners is seeking a Care Coordinator to perform administrative and clinical duties under a licensed healthcare provider. This non-exempt role helps facilitate communication with patients and providers and supports quality patient care.

You will review patients, schedule tele-visits, coordinate with care teams, assist with records and enrollment in Chronic Care Management, and educate patients and families while upholding CMS and HIPAA standards.

Qualifications

• Certified Medical Assistant
• High School diploma or GED
• Valid Texas Driver's license
• Must have reliable transportation
• Minimum of two years' experience in health education, patient navigation, and/or health clinic patient assistance

Responsibilities

• Review assigned patients to make timely and appropriate patient care calls.
• Schedule patients for routine tele-visits with providers.
• Communicate with providers and outside specialists involved in patient care.
• Assist in acquiring patient records and creating care plans.
• Share care plans with patients and families per CMS guidelines.
• Provide patient and family education.
• Ensure CMS Chronic Care Management compliance.
• Assist in enrolling new patients to Chronic Care Management.
• Maintain HIPAA privacy and confidentiality.
• Communicate with interdisciplinary teams (social workers, home health) for patient needs.
• Report errors or issues to supervisor promptly.
• Maintain HIPAA privacy and security of medical records.
• Escalate non-routine inquiries to appropriate level for resolution.
• Adhere to immunization/vaccination requirements at client sites.

Skills

Excellent communication

Detail oriented

Multitasking

Team player

Customer service

MS Office proficiency

English proficiency

HIPAA knowledge

Compassionate care

Compassion for diverse populations

Education

Certified Medical Assistant

High School diploma or GED

Valid Texas Driver's license

Minimum two years' health education/patient navigation experience

Tools

MS Office Suite

Electronic Health Records (EHR)

Job description

POSITION SUMMARY

The Care Coordinator at Meridian Health Partners performs administrative and clinical duties under the direction of a licensed healthcare provider. This non-exempt position helps facilitate communication with patients and providers and provides quality patient care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Consistently review assigned patients to make timely and appropriate patient care calls.
• Schedule patients for routine tele-visits with providers.
• Communicate with providers, including any outside specialists involved in patient care.
• Assist in acquiring patient records.
• Creating and maintaining care plans based on provider approved care plans for patient centered care.
• Ensures care plans are shared with patients and families based on CMS guidelines.
• Provides patient and family education.
• Ensures compliance with CMS guidelines for Chronic Care Management.
• Assists in enrolling new patients to the Chronic Care Management program.
• Communicate with interdisciplinary teams, such as social workers and home health for patient needs.
• Reports errors or issues promptly to supervisor.
• Maintains security of medical records and patient’s health information according to HIPAA standards.
• Follows through with patient inquiries, requests and complaints. Forwards difficult and non-routine inquiries or requests to appropriate level for resolution.
• Additional duties may be required by the care coordinator.

QUALIFICATIONS

Knowledge, Skills, Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Excellent analytical, organizational, and verbal/written communication skills
• Detail orientation
• Ability to manage multiple priorities with varying levels of complexity.
• Works efficiently in a team environment.
• Strong customer service orientation
• Proficiency with MS Office applications and the internet
• Ability to read, write and speak English proficiently
• Knowledgeable of and maintains HIPAA standards of privacy and confidentiality. Ability to use discretion appropriately and maintain confidentiality
• Strong listening skills and ability to show compassion for a diverse patient population and their families.

Education / Experience:

Include minimum education, technical training, and/or experience preferred to perform the job.

Required:

• Certified Medical Assistant
• High School diploma or GED equivalent
• Valid Texas Driver's license
• Must have reliable transportation

• Minimum of two years' experience in health education, patient navigation, and/or health clinic patient assistance field

Preferred:

• Associates or Bachelor's Degree
• Bilingual (Vietnamese, Chinese, Arabic and/or Spanish with English) is preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer-based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Light to moderate lifting 20-25 pounds
• Ability to uphold the stress of assisting patients of diverse backgrounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually low
• Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
• Meridian Health Partners is a smoke free workplace in compliance with federal guidelines.
• Position will need to adhere to any immunization, vaccination, or other requirements in place at our client sites in accordance with their policies and procedures.

TRAVEL

• Local travel to main office in Allen, Texas.

The company is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age, race, religion, nationality, sexual orientation, gender identity or expression, disability, or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds, experiences, and abilities and believe that the unique experiences of our team drive our success.