Care Coordination Supervisor

Integratedservice; Mowrystown (OH); On-site; USD 64,000 - 75,000; Full time

Benefits offered by this job

Sign-on Bonus

Paid Time Off

Benefits Package

Job summary

Integrated Services for Behavioral Health (ISBH) is seeking a Care Coordination Supervisor to lead the care coordination team across Region H in Southeast and Central Ohio. The role emphasizes high fidelity wraparound model adherence, staff training, and collaboration with community partners to deliver quality, person-centered services.

The supervisor will ensure staff competency, oversee documentation to meet Medicaid standards, and promote teamwork, communication, and crisis response across

Qualifications

• Bachelor’s degree in social work or counseling; Master’s degree preferred.
• LSW/LPC required; LISW/LPCC preferred.
• Three years of experience coordinating care services.
• Previous supervisory experience preferred.
• Experience in behavioral health, preferably with multi-system youth or autism.
• Knowledge of state/federal regulations for behavioral health services.
• Familiarity with high-fidelity wraparound services (training after hire).

Responsibilities

• Supervise and oversee activities of care coordination team members through meetings, supervision, and regular communications.
• Provide training for direct care coordinators in the home and community setting.
• Provide routine training and support to staff through conferences and case analysis to improve skills.
• Promote teamwork and recognize staff excellence.
• Complete and maintain high fidelity wraparound training credential.
• Ensure documentation meets Medicaid standards and oversee care plans, assessments, and reports.
• Coordinate on-call rotation and participate in fidelity monitoring and system-of-care processes.
• Collaborate with systems and partners to ensure high-quality services with family voice and choice.
• Assess crisis needs and inform appropriate response; maintain confidentiality and compliance.
• Evaluate staff performance and participate in hiring and onboarding processes.

Skills

LSW/LPC

Supervisory experience

Behavioral health knowledge

ICC/MCC familiarity

Communication skills

Documentation accuracy

Multi-system youth experience

EHR systems

Education

Bachelor’s degree in social work or counseling

Master’s degree preferred

Tools

Electronic Health Records (EHR)

Job description

Career Opportunities with Integrated Services for Behavioral Health

Careers At Integrated Services for Behavioral Health

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We are seeking a Care Coordination Supervisor!

Highland County, OH

This role is eligible for a $5,000 sign on bonus!

Join our team!

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeast and Central Ohio with a comprehensive array of behavioral health and other services – working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual.

The Care Coordination Supervisor is primarily responsible for ensuring adherence to the high-fidelity wraparound model of care coordination, ensuring quality care for children and families/caregivers representing diverse socioeconomic, racial, ethnic, and cultural backgrounds. The supervisor has a thorough understanding of local community resources and are skilled at developing and maintaining working relationships with staff, clients, and community partners. This position will be responsible for serving Region H ( Jackson, Pike, Meigs, Gallia, Highland, Fayette, Pickaway, Ross, Hocking, Vinton, and Athens Counties ).

The salary range for this position is $64,000.00-$74,957.37, based on experience, education and licensure.

Essential Functions:

• Supervise and oversee activities of care coordination team members through various methods including but not limited to team meetings/supervision and regular communications.
• Provide training for direct care coordinators in the home and community setting.
• Provide routine training, support and assistance to staff through individual and group conferences, assistance in analyzing case problems, and in improving their skills.
• Promote an ongoing culture of team member recognition and create an atmosphere of teamwork.
• Complete and maintain high fidelity wraparound training credential.
• Ensure completion of skill and competency-based training to supervise delivery of ICC and MCC. Review, provide feedback, and approve all required documentation – ensure completion of all required care plans, initial assessments and CANS, outcomes reports, etc.
• Ensures coordination and adherence of on-call rotation
• Participate in ongoing fidelity review and monitoring system focused on consistent application of system of care principles, adherence to OhioRISE ICC/MCC planning process and service components.
• Collaborate with all relevant systems and key participants within systems pertaining to children or youth and family/caregiver being served to ensure the highest quality of services are being provided with focus on ensuring family voice and choice.
• Ability to assess needs in crisis situations and inform response.
• Respects confidential information. Ensures operations meet quality and compliance standards.
• Assures documentation meets Medicaid standards.
• Evaluates performance of staff members and recommends appropriate action to the manager.
• Participate in the review and selection of new staff, including but not limited to completion of position requisitions, applicant reviews, and interviews.
• All other duties as assigned.
• Bachelor’s degree in social work or counseling, master's degree preferred.
• LSW/LPC required, LISW/LPCC preferred.
• Three years of experience providing coordinated supportive services/care coordination services.
• Previous supervisory experience preferred.
• Experience working in the behavioral health field required, preferably experience working with multi-system youth, or individuals with autism and/or developmental disabilities.
• Working knowledge of local, state, and federal regulations for services for behavioral health, developmental disabilities, and autism.
• Knowledge of high-fidelity wraparound services preferred (training provided post-hire).
• Excellent communication skills, both oral and written, demonstrating professionalism with children, youth, families/caregivers, and colleagues, and partners.
• Excellent organizational skills with the ability to stay focused
• Ability to prioritize multiple tasks
• Demonstrated clinical knowledge of children with co-occurring developmental disorder and complex behavioral health issues
• Experience working within Electronic Health Record systems

Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package.

Benefits include:

• Medical
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

OUR MISSION

Delivering exceptional care through connection

OUR VALUES

Dignity - We meet people where they are on their journey with respect and hope

Collaboration - We listen to understand and ask how we can best support the people and communities we serve

Wellbeing - We celebrate one another's strengths, and we support one another in being well

Excellence - We demand high-quality care for those we serve, and are a leader in how we care for one another as a team

Innovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not to be construed as an exhaustive list of duties performed by the individuals in this role, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision."

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.