Care Coordination: Strategy & Operations Lead

Prime Care Coordination; Town of West Seneca (NY); On-site; USD 90,000 - 102,000; Full time

Benefits offered by this job

Paid time off (25 days per year)

10 paid holidays

Affordable health care starting at $10

401(K) Retirement plan

Tuition Reimbursement

Referral program

Wellness Program (up to $250/yr)

Additional benefits

Job summary

Prime Care Coordination seeks a Director of Care Coordination to lead the design and development of all care coordination services for the Care Coordination Organization/Health Home (CCO/HH). You will align strategy with PCC’s long-term vision and oversee day-to-day operations and staff in Upstate NY, ensuring compliance with OPWDD/DOH and cross-system integration.

You will partner with the Executive Director and VP of Operations, drive budget, staffing, training, and policy development while

Qualifications

• Bachelor’s Degree in Healthcare, Business or Human Services Administration required; Master’s Degree preferred.
• Minimum of five years of leadership experience with proven success in program and operations development.
• Experience and history of proven success in program development and managed care for people with intellectual and developmental disabilities preferred.

Responsibilities

• Serve as contributing member of the PCC senior leadership team offering strategic thinking, planning and execution for the organization.
• Participates in organization strategic planning and aligns department goals with overall organization strategy.
• Develops, oversees, and monitors annual budget for Care Coordination department activities.
• Assist the VP in monitoring all purchases and expenses for CC programs.
• Develops staffing plan to ensure service delivery requirements are met and participates in recruitment and development of CC management.
• Develops and oversees policies, procedures and training plans within CC programs and ensures staff are trained and adhere to policies.
• Provide supervision and support to Associate Regional Directors and empower staff to achieve goals.
• Ensure PCC meets all requirements by OPWDD and DOH and participate in quality management plan and incident management for CC services.

Skills

Budgeting

Quality management

Staff leadership

Strategic planning

Communication

Crisis management

Staff development

Education

Bachelor's Degree in Healthcare/Human Services

Master's Degree preferred

Tools

Health records software

Budgeting software

Job description

Prime Care Coordination seeks a Director of Care Coordination to lead the design and development of all care coordination services for the Care Coordination Organization/Health Home (CCO/HH). You will align strategy with PCC’s long-term vision and oversee day-to-day operations and staff in Upstate NY, ensuring compliance with OPWDD/DOH and cross-system integration.

You will partner with the Executive Director and VP of Operations, drive budget, staffing, training, and policy development while