Care Coordination Manager - Hybrid- Norwich

Southern Tier Connect; City of Norwich (NY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid time off

401k match

Hybrid work model

Flexible hours

Job summary

Southern Tier Connect is seeking a Care Coordination Manager (CCM) to provide comprehensive care coordination for people with intellectual and developmental disabilities (I/DD) in New York State. The CCM oversees a caseload, develops Life Plans, and coordinates medical, behavioral health, and community services with a person-centered approach.

The position is Monday–Friday with flexible hours and a hybrid work model (in office, field, and from home).

Qualifications

• Bachelor’s or Master’s degree with required experience.
• RN license with relevant experience.
• Valid driver’s license and willingness to travel by personal vehicle.
• Professional verbal and written communication skills.

Responsibilities

• Complete comprehensive assessments.
• Develop and review Life Plans via person-centered planning.
• Co-identify interdisciplinary team; schedule team meetings.
• Understand member needs to promote independence and potential.
• Ensure Medicaid eligibility and benefits for services.

Skills

Communication

Professionalism

Cultural competence

Time management

Education

Bachelor’s degree with two years of relevant experience

Master’s degree with one year of relevant experience

Registered Nurse license

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Position Summary

The Care Coordination Manager (CCM) provides comprehensive care coordination to people with intellectual and developmental disabilities (I/DD) within small, local regions of New York State. CCMs oversee a caseload of people with I/DD, acting as a main support to each member, their families, and advocates. The CCM coordinates and monitors all aspects of a member’s life including medical, behavioral health, and community service options. Ensuring access to services and informed choice are essential components in the provision of care coordination.

The core responsibility of a CCM is to develop and help oversee a Life Plan with each member. The Life Plan is a person-centered plan that puts the aspirations and desires of each member at the forefront of every decision that impacts a member’s life. Care managers ensure that individualization, integration, independence, and productivity are emphasized in all aspects of life for Southern Tier Connect members.

This position is Monday-Friday with allowance for flexible hours to accommodate for employee family and personal life. STC’s CCM positions are hybrid with a combination of in office, in the field, and work that can be done from home. STC offers a competitive salary with generous paid time off; receive great benefits including a 401k match up to 5% and make a difference in the lives of people with I/DD.

The Care Coordination Manager must meet the requirements of the Care Coordination Organization/IDD Health Home, including 6 core areas of Health Home requirements and skill building areas.

Primary Duties and Responsibilities:

• Complete comprehensive assessments
• Development and continual review of an individualized plan of care (Life Plan) through a person centered planning process
• Co-identification of interdisciplinary team; contact and scheduling team meetings
• Understand each caseload member’s interests, needs, and desires so that each person has the opportunity to reach their potential for independence.
• Ensure eligibility for Medicaid and all other identified benefits for applicable services (Behavioral, Medical, HCBS etc.) are maintained.
• Utilize CQL/ Personal Outcome Measures interview techniques and processes to inform interdisciplinary team and Life Plan.
• Comprehensive and continuous linkage to OPWDD, behavioral, health and community supports and services.
• Monitor health and safety of the person and ensure 624/633 and subpart 635-9 is followed.
• Work with families, advocates, and individuals as appropriate so that they are fully informed of choice and given opportunity for input in all aspects of care being provided.
• Emphasize consumer satisfaction at all stages of program planning and review.
• Provide accurate, thorough, and timely documentation according to OPWDD and CCO Policies and Procedures.
• Ensure enrollees’ rights are honored and that individualization is a priority.
• Utilize a variety of electronic systems to maintain documentation and communication.
• Ensure records are compliant, and all documentation and service standards are met, including the timely completion of activity notes and Life Plans
• Ensure required training hours are completed.
• All employees must adhere to all HIPAA and IT Security policies.
• Other duties as assigned

Qualifications, Skills and Knowledge Requirements:

• Bachelor’s degree with two years of relevant experience, or
• A Master’s degree with one year of relevant experience.
• License as a Registered Nurse with two years of relevant experience
• A valid Driver’s License
• Must be able to work a flexible schedule and use personal vehicle for business travel purposes.
• Ability to work with diverse populations and treat all people with dignity and respect
• Duties require professional verbal and written communication skills.

Proficiency in or knowledge of using a variety of computer software and e-mail applications, especially Microsoft Excel, Outlook and Word; have the aptitude to learn other computer software as necessary.