Care Coordination Liaison

Stanford Children's Health | Lucile Packard Children's Hospital Stanford; Palo Alto (CA); On-site; USD 61,000 - 68,000; Full time

Job summary

Stanford Children's Health | Lucile Packard Children's Hospital Stanford in Palo Alto seeks a Care Coordination Liaison to advocate for patients and families, helping navigate medical systems and access resources. The liaison collaborates with Case Managers, Social Workers and community agencies, coordinates referrals, verifies benefits, and supports discharge planning to improve care progression.

This full-time, non-exempt role requires a Bachelor's degree and offers ongoing

Qualifications

• Bachelor's degree in a related field is required.
• Experience: None
• Licensure/Certification: None required

Responsibilities

• Collaborates with Case Managers, Social Workers and other care team members to coordinate patient care.
• Conducts assessments and makes referrals to resources as identified by treatment and utilization needs.
• Acts as a primary liaison between LPCHS and community resource agencies.
• Maintains a current resource database for the Social Work Department and updates the Case Management utilization tool.
• Verifies benefits and coordinates transportation, lodging, meals, and other needed resources.
• Participates in development and implementation of care coordination programs and communication initiatives.

Education

Bachelor's degree in a related field

Job description

Category: Social & Behavior Services

Job Type: Full time

Shift: Day - 08 Hour

Location: Palo Alto, CA

Req: P145378-3086

Employee Group: Non-Exempt/Non-Represented

Benefits Eligible: Yes

Remote Eligible: No

Department: Care Coordination and Resource

Scheduled Weekly Hours: 40

At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job ID: P145378-3086

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

The Care Coordination Liaison serves as an advocate and point of contact for assigned patients and families by assisting with navigating medical systems and available resources. The Care Coordination Liaison is responsible for assisting patients and families with access to medical care and resources throughout treatment at Lucile Packard Children’s Hospital. The goal of the liaison is to help identify barriers to medical treatment, ensure access to appropriate resources, improve patient experience and resolve issues that could impact smooth care progression. The Care Coordination Liaison is responsible for performing delegated functions related to discharge planning, utilization management and patient care coordination by communicating and collaborating with the Case Managers, Social Workers and other interdisciplinary team members. The Care Coordination Liaison is responsible for coordinating resources and referrals to community assistance programs. The liaison will communicate with utilization review organizations, home care vendors, direct care providers and other external agencies and will serve as an integral member of the patient care team.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• Collaborates with health care providers, Case Managers, Social Workers, and other key people involved in the daily activities of providing medical care to patients at LPCHS. Will attend interdisciplinary rounds, care conferences and other meetings as appropriate regarding the plan of care for the patient.
• Conducts assessments and makes referrals to appropriate resources as identified by treatment and utilization needs in collaboration with the Social Work and Case Management Teams.
• Will act as a primary liaison between LPCHS and community resource agencies.
• Will assist in maintaining a current resource database for the Social Work Department for families and maintain daily updates for the Case Management utilization tool.
• Will supervise staff of volunteer resource assistants.
• Verifies pre- and post-hospitalization benefits, placement, services and equipment.
• Coordinates transportation, lodging, meals or other needed resources and will maintain a database for monthly accounting for distributed assistance and reimbursement submitted.
• Participates in the development and implementation of new programs, operating protocols and communication initiatives related to care coordination.
• Contributes to goal setting, process improvement and achievement of desired care team outcomes.
• Serves as the liaison between the clinical staff and family. Communicates needs for education, referrals and resources to appropriate direct care providers. Generates new resources and referral options for patients and families.
• Communicates utilization review, discharge planning, psychosocial considerations, financial needs and other related information to appropriate care providers and community agencies.
• Forwards admission, concurrent and retrospective reviews under the direction of the Case Manager, reviews daily admission data and checks inpatient insurance benefits, authorized days and other related needs.
• Performs data entry related to discharge planning, utilization review, housing, transportation, patient care funds, community referrals and quality indicators in the medical record according to established guidelines.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a related field

Experience: None

Licensure/Certification: None required

KNOWLEDGE

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

• Ability to assist Care Team in assessing and addressing physical, psychological, social and resource needs of the patient and family/caregiver and provide appropriate support as needed.
• Ability to interact in a respectful, professional manner in accordance with hospital policies and procedures.
• Ability to be a resource for all employees in assigned area of specialization.
• Ability to integrate patient care with other members of the interdisciplinary health care team in assigned area of responsibility to ensure quality care.
• Ability to communicate with direct care providers and community agencies appropriate for follow up
• Respect for cultural diversity, religion and experience and an understanding of human developmental needs.
• Knowledge of computer systems and software used in functional area.
• Knowledge of current practices and standards relating to patient care and the responsibility and accountability for the outcome of your practice.
• Knowledge of basic ethics and patient privacy rights.
• Knowledge of medical terminology as pertains to your job.

PHYSICAL REQUIREMENTS

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (Hourly): $43.40 to $49.22

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.