Care Coordination Daytime Supervisor (RN or LCSW.)

American Geriatrics Society; Austell (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

WellStar Health System is seeking a Care Coordination Daytime Supervisor (RN or LCSW) to lead the hospital's care coordination efforts at Cobb Hospital. The role focuses on initial assessments, transitional care planning, patient advocacy, and effective collaboration with the multidisciplinary team to ensure timely discharge and high-quality outcomes.

The supervisor will guide QA and performance improvement, oversee staffing, and provide education to staff while maintaining strong relationships

Qualifications

• Bachelor's Degree (BSN) from an accredited school of nursing.
• Master's Degree in Social Work (MSW) from an accredited school of social work.
• LCSW/LMSW/MSW or RN licensure options listed in the job requirements.

Responsibilities

• Coordinate care with CC Manager and other leaders to ensure discharge planning.
• Oversee daily staffing assignments and workload distribution.
• Coach and mentor team members on standard practice.
• Ensure documentation is complete and timely in the medical record.
• Engage community resources to support transfers and follow-up care.

Skills

Strong interpersonal skills

Case management knowledge

Verbal and written communication

Crucial conversations

Community resources knowledge

Organizational skills

Multitasking in fast-paced environment

Independent and self-directed

Education

Bachelor's Degree (BSN)

Master's Degree in Social Work (MSW)

Job description

Overview

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well‑being of every person we serve.

Work Shift

Day (United States of America)

Position: Care Coordination Daytime Supervisor (RN or LCSW.)

FT Days – Cobb Hospital.

Job Summary

The Care Coordination Supervisor assists with coordination of patient care across the continuum during the patient's acute hospitalization. The CC Supervisor supports initial assessments, transitional care planning, patient advocacy, complex issue resolution, and monitoring performance for defined quality outcomes resulting from the care coordination services provided. The CC Supervisor supports the CC Manager or Director and collaborates with all team members to provide an efficient and effective coordination of care. The CC Supervisor provides expert guidance in the following areas:

• Comprehensive assessment and discharge (transition) planning
• Facilitative collaboration with multidisciplinary care team
• Effective and timely communication with care team and patient/family
• Challenging conversations with patients/families
• Engagement with community agencies to ensure timely transfers and hand‑off of patient care
• Patient/family education and counseling regarding medical recommendations of their conditions
• Advance directives and eligibility processes for private and public, local, state and federal resources
• Community resource information and financial needs assessment for patients in need of assistance for follow‑up care
• Support patient care inclusive of cultural or religious beliefs
• Monitoring and resolving avoidable hospital days
• Continuous performance improvement

Disposition Planning

• Oversight and guidance of team members
• Implementation of an effective and efficient discharge plan to include Plan A, B, and C
• Effective collaboration with multidisciplinary care team to streamline throughput and timely care delivery
• Engagement with community agencies to ensure timely transfers and hand‑off of patient care
• Provision of education and counseling to patient/family regarding medical recommendations of care
• Responsiveness to referrals from hospital staff, physician offices, community and family to provide resource information
• Financial needs assessment for patients in need of assistance for follow‑up care throughout the continuum

Leadership Duties

• Coordinate care with CC Manager/Director and other healthcare team leaders
• Oversee daily staffing assignments, evaluating daily work distribution regarding levels and demands of staff
• Coach and mentor team members on general practice
• Manage QA & PI activities
• Provide guidance during new team member orientation and onboarding
• Provide objective input and feedback for yearly performance assessment

Assessment

• Oversight and guidance of team members: quality of initial care coordination assessments for appropriate discharge planning
• Assessment of insurance and financial ability to participate in community care after discharge
• Identification of issues and barriers related to patients' appropriateness of hospital stay and discharge needs

Documentation

• Oversight and guidance of team members: initial psychosocial/functional assessment completed and documented in medical record
• Complete chart notes accurately and timely per departmental protocol
• Ensure all records are up‑to‑date and legible
• Track and share avoidable days
• Identify and provide training opportunities and continuous performance improvement for staff

Trust/Engagement (Mandatory Content)

• Builds a culture of trust and engagement as reflected in the Great Place to Work Trust Index Survey at a direct report, workgroup and hospital/entity level
• Holds leaders accountable for behaviors that create trust and engagement
• Performs all duties and responsibilities of the position in a manner that reflects the values of WellStar
• Maintains and strengthens relationships with physicians and assures their involvement in developing systems to assure the growth of the service and the cost‑effective delivery of quality patient care that fosters patient and employee satisfaction

Results Oriented Leadership (Mandatory Content)

• Sets challenging and productive goals for the team
• Holds team accountable for actions while providing leadership and motivation
• Provides resources and support
• Uses checkpoints and data to track progress, setting up systems and processes to measure results

Collaboration and Partnership (Mandatory Content)

• Works collaboratively and as a team member with hospital leadership
• Partners with Human Resources to achieve desired organizational culture, staffing and workforce metrics
• Fosters positive working relationships between staff and physicians across the health system
• Fosters a culture that focuses on patient satisfaction, safety, customer service, staff participation, collaboration, motivation and effective communication

Performs other duties as assigned.

Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education

• Bachelor's Degree (BSN) from an accredited school of nursing
• Master's Degree in Social Work (MSW) from an accredited school of social work

Required Minimum License(s) and Certification(s)

• LCSW – Licensed Clinical Social Worker (GA) or LMSW – Licensed Master Social Worker (GA) or MSW – Master Social Worker or RN – Registered Nurse (Single State) or RN‑COMPACT – RN (Multi‑state Compact)
• BLS – Basic Life Support or BLS‑I – Basic Life Support Instructor
• CCM – Certified Case Manager (Preferred) or ACM – Accredited Case Manager (Preferred)

Required Minimum Experience

• Minimum 3 years of recent experience in hospital care coordination, working with patients/clients in transitional care services

Required Minimum Skills

• Strong interpersonal skills
• Knowledge of Case Management processes
• Excellent verbal and written communication skills
• Competency and confidence with crucial conversations in high‑stress environments
• Knowledgeable in utilizing screening criteria in review of clinical data relative to patients/clients' needs for health care
• Ability to effect change, perform critical analysis, and promote client/family autonomy
• Ability to plan and organize effectively across the continuum of care
• Independent and self‑directed
• Ability to multitask and work in a fast‑paced environment – a must
• Expert knowledge of community resources, payor rules and regulations