Care Coordination Assistant

aah; Concord (NC); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts

Retirement plans with employer match

Educational Assistance

Job summary

Advocate Health is seeking a full-time Care Management Assistant in Concord, NC to support case managers with care coordination and data gathering. You will assist with information collection, member and physician communications, and preparation of documents for care planning.

You will generate reports, prepare presentations, and help maintain department files while coordinating meetings and ensuring timely workflows.

Responsibilities

• Assist case managers with care management activities, including information gathering and correspondence with members and physicians to facilitate timely services.
• Under direction of Care Manager, investigates and documents follow-up of complaints.
• Coordinates and issues necessary letters, notifications and documents related to Care Management.
• Prepare for department meetings and maintains minutes.
• Contacts members and physician offices to gather needed information with direction of Care Manager.
• Generate necessary correspondence to members and providers.
• Schedule and arrange meetings and/or appointments with multiple attendees; adjust supervisor's/staff's schedules to accommodate meetings and appointments.
• Assist with data collection for projects related to Care Management.
• Create specialized reports and perform analyses of data; produce charts and other graphics.
• Create advanced data presentations, PowerPoint materials, and formatted reports.
• Gather and organize data from multiple sources in support of management decision-making.
• Works with PHO staff to file, prepare correspondence, data entry, system documentation and other medical management activities.
• Works with care manager in educating physician office staff on case management procedures and benefits.
• Communicate positively with various health care professionals to promote member satisfaction and quality services.
• Maintain records and filing systems within the department/unit.

Job description

Department:

11200 Carolinas Rehabilitation: NorthEast - Case Management

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday-Friday 8-4:30.

Pay Range:

$22.90 - $34.35

Major Responsibilities

• 1)To assist the case managers with care management activities, including information gathering and correspondence with members and physicians in order to facilitate quality and timely services.
• 2)Under direction of Care Manager, investigates and documents follow-up of complaints
• 3)Coordinates and issues necessary letters, notifications and documents related to Care Management
• 4)Prepare for department meetings and maintains minutes
• 5)Contacts members and physician offices to gather needed information with direction of Care Manager
• 6)Generate necessary correspondence to members and providers
• 7)Schedule and arrange meetings and/or appointments with multiple attendees. Make decisions regarding revision of supervisor's/staff's schedule to accommodate meetings and appointments.
• 8)

Data collection, analysis, and report production

• 1)Assist with data collection for projects related to Care Management
• 2)Create specialized reports and perform analyses of data.
• 3)Produce charts and other graphics (bar charts, pie charts, pivot tables, etc.)
• 4)Create advanced data presentations
• 5)Create advanced Power Point presentations
• 6)Create and format correspondence and various other documents-reports, policies, etc.
• 7)Gather and organize data from multiple sources in support of management decision-making

Participate in education and referral related activities

• 1)Works with PHO staff to file, prepare correspondence, data entry, system documentation and other medical management related activities.
• 2)Works with care manager in the education of physician office staff on case management procedures, AdvocateCare policies and procedures and benefit plan limitations.
• 3)Communication with case manager, supervisor, manager, director, other health care professionals, and various staff in a positive fashion in order to promote member satisfaction, quality services delivered and resolution of issues.
• 4)Identifies and maintains appropriate communication with supervisor involving problems and observations in course of daily operations.

Maintenance of department files

• 1)Maintain records and files within the department/unit.
• 2)Create and set up filing systems for department/unit.
• 3)Retrieves files and faxes and distributes them as requested
• 4)Photocopies materials, as requested.

Preparation and dissemination of correspondence

• 1)Compose correspondence from notes and/or discussions with supervisor and/or staff
• 2)Assembles and prepares material for department mailings, as requested.
• 3)Type letters, memoranda, reports, and other types of correspondence from rough drafts or provided copy

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

• Compensation
  • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance
• Benefits and more
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.; please ask a Recruiter for more information during an interview).

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged