Care Connections Hub RN CM - Hybrid - 141189

UC San Diego; San Diego (CA); Hybrid; USD 161,000 - 213,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

UC San Diego Health is seeking a registered nurse with case management experience to perform telephonic outreach to high‑risk patients and coordinate post‑discharge care. Strong EPIC and care port knowledge are highly valued, along with excellent communication and teamwork.

The role supports the Population Health Care Connections Hub and requires California RN licensure, a BSN or higher, and a flexible schedule including on-site one day per week and remote work as needed.

Qualifications

• Graduate from an accredited school of Nursing.
• RN license issued by the State of California.
• Minimum two (2) years of recent RN inpatient case management and ambulatory RN CM experience.
• Experience with telephonic outreach to high‑risk patients and coordination with insurance providers.

Responsibilities

• Perform telephonic outreach to high‑risk patients discharged from inpatient care.
• Assist patients with care coordination and resource linkage (DME, HH, home health, SNF).
• Collaborate with care teams using EPIC and Care Port to optimize outcomes.

Skills

Communication skills

Team collaboration

RN case management

Information Systems

Education

BSN or higher

Tools

EPIC

Care Port

Microsoft Word

Microsoft Excel

Job description

UCSD Layoff from Career Appointment: Apply by 09/21/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

This position may work a hybrid schedule, which includes a combination of working both onsite at Greenwich Drive and remote. Current department requirement is on-site one day per week.

While not required, a cover letter is highly recommended when applying to this position.

DESCRIPTION

UC San Diego Health is proud to be a four-time Magnet-designated organization and has now earned Magnet with Distinction from the American Nurses Credentialing Center (ANCC). Magnet is the gold standard for nursing excellence, achieved by only about 10% of hospitals worldwide. Magnet with Distinction is awarded to the highest-performing Magnet organizations, with only a select few earning this prestigious honor. This recognition reflects our commitment to transformational leadership, professional nursing excellence, innovation, exceptional patient outcomes, and an empowering practice environment where nurses thrive.

The Population Health Care Connections Hub consists of a team of RN with case management experience who perform telephonic outreach to high-risk patients to help prevent avoidable events. Most of these calls are for patients who discharge from an acute inpatient stay and /or it could be for internal provider referrals for our patients who may need additional help while at home. This role requires someone who has strong initiative, critical thinking skills, and previous case management experience. Previous experience with EPIC and Care Port a plus. Knowledge of community resources is critical to help patients with their care coordination needs. A strong understanding of payers, community resources, DME, HH, and skilled nursing facilities in the area is critical to being successful in this role

MINIMUM QUALIFICATIONS

• Must be a graduate from an accredited school of Nursing.

• RN license issued by the State of California.

• Minimum two (2) years of recent RN experience in inpatient case management and recent ambulatory RN CM experience.

• Proven background in managing high-risk patients post-discharge. Strong preference for experience in telephonic outreach with high-risk patient populations and working with insurance companies.

• Proficiency in Information Systems and computer programs such as Word and Excel.

• Must possess excellent interpersonal and communication skills.

• Must be able to work within a team environment.

PREFERRED QUALIFICATIONS

• BSN or Master's Degree.

• ACM and/or CCM certificate.

• Epic knowledge and experience.

SPECIAL CONDITIONS

• Must have access to high-speed internet when working remotely.
• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and a pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $161,173 - $212,558 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $77.19 - $101.80

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).