Care Coach

Humana; United States; Remote; USD 59,000 - 81,000; Full time

Job summary

Humana is seeking a Care Coach 2 to support South Carolina Medicaid members by assessing health and social needs, developing plans, coordinating services, and connecting members with resources for better health and independence.

You will conduct field-based assessments, plan interventions, and monitor progress across care settings with the South Carolina care management team, reporting to the Manager, Care Management. This is a remote, field-based role requiring ~50% regional travel.

Qualifications

• Must reside in South Carolina and have relevant bachelor’s degree.
• Two or more years in care coordination, case management or related fields.
• Experience documenting interactions and outcomes and coordinating resources.
• Strong written and verbal communication and organizational skills.

Responsibilities

• Conduct telephonic and face-to-face assessments of health, function, environment and social needs.
• Develop and maintain individualized care plans reflecting goals and preferences.
• Coordinate services and monitor progress using data and conversations.
• Identify barriers and facilitate collaboration with providers and care teams.
• Travel to member homes and facilities to support transitions and care.

Skills

Verbal communication

Written communication

Organization

Critical thinking

Problem solving

Time management

Travel readiness

Education

Bachelor's degree in health and human services

Master's degree in health and human services

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Become a part of our caring community

The Care Coach 2 supports South Carolina Medicaid members by assessing health and social needs, developing individualized plans, coordinating services, and helping members and families connect with resources that promote optimal health, independence, and well-being. Working in partnership with the South Carolina care management team, this role provides field-based assessment, transition support, resource navigation, and ongoing monitoring across care settings.

Assignments are varied and frequently require interpretation, independent judgment, and selection of the appropriate course of action. The Care Coach 2 works with minimal direction, seeks guidance when needed, follows established guidelines and procedures, and understands how daily responsibilities support departmental, segment, and organizational strategies.

You will report to the Manager, Care Management.

Responsibilities:

• Conduct telephonic and face-to-face assessments to evaluate each member’s health, functional, environmental, psychosocial, and support needs.
• Develop and maintain individualized, member-centered care plans that reflect identified needs, personal goals, preferences, and the least restrictive appropriate care setting.
• Plan and implement interventions, coordinate services, and monitor progress using assessment findings, available data, member conversations, and active care planning.
• Identify and resolve barriers that may hinder effective care, engagement, transitions, or achievement of desired outcomes.
• Guide members and families to appropriate clinical, community, social, and payer resources, and facilitate collaboration with providers, interdisciplinary teams, and others involved in the member’s care.
• Support safe and effective transitions across care settings and provide additional transition support when business needs require.
• Visit members in their homes, assisted living facilities, long-term care facilities, and other care or community settings throughout the assigned South Carolina service area.
• Document assessments, care plans, interventions, member interactions, referrals, and outcomes accurately and timely in required systems.
• Apply independent judgment in occasionally ambiguous situations, adapt work methods and assignments to changing business needs, and follow established guidelines and procedures.

Use your skills to make an impact

Required Qualifications:

• Must Reside in South Carolina
• Bachelor’s degree in a health and human services field.
• Two or more years of relevant experience in care coordination, case management, health and human services, or a related field.
• Experience assessing needs, developing service or care plans, coordinating resources, and documenting member interactions and outcomes.
• Intermediate to advanced proficiency with Microsoft Word, Excel, and Outlook.
• Strong verbal and written communication, organization, critical-thinking, and problem-solving skills.
• Ability to manage varied assignments, meet tight deadlines, work independently with minimal direction, and adapt to changing priorities in a fast-paced environment.
• Ability to travel to meet with South Carolina Medicaid members in homes, assisted living facilities, long-term care facilities, and other care or community settings.
• This patient-facing role is part of Humana’s Tuberculosis screening program. The selected candidate will be required to complete TB screening.
• A dedicated home office with a door that can be locked to maintain continuous privacy and protect member information.

Preferred Qualifications

• Master’s degree in a health and human services field.
• Applicable state license in the candidate’s field of study.
• Certified Case Manager credential.
• Experience with InterQual or MCG guidelines.
• Experience supporting Medicare or Medicaid populations.
• Experience with electronic case-note documentation and multiple computer applications or systems.
• Experience with health promotion, coaching, wellness, community health, social service agencies, and community resources.

Additional Information

Workstyle: This is a remote, field-based position serving members throughout an assigned South Carolina service area. The role requires a dedicated workspace that protects member privacy and complies with PHI and HIPAA requirements.

Travel: This role requires at least 50% regional travel for face-to-face meetings and field-based interactions with enrollees, their families, providers, and staff. Occasional travel to a Humana office for training or meetings may also be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$59,300 - $80,900 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.