Care Center Manager

Hopscotchprimarycare; Brevard (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay and quarterly bonus potential

Medical, dental, and vision coverage

401(k) retirement savings opportunities

Opportunities for growth and development

Job summary

Hopscotchprimarycare in Brevard, NC is seeking a Care Center Manager to lead daily clinic operations and ensure exceptional patient experiences. This full-time, in-office role involves managing a team and collaborating with physician leaders to drive clinical and operational outcomes.

You will be responsible for fostering a positive work culture, ensuring quality care delivery, and meeting compliance standards. Ideal candidates possess supervisory experience in healthcare and have a passion for mission-driven care.

The position offers competitive pay, excellent benefits, and opportunities for professional growth within an inclusive work environment.

Qualifications

• 2+ years of experience in a supervisory role within a clinical setting.
• Experience managing operational and financial performance metrics preferred.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Oversee daily clinic operations ensuring smooth care delivery.
• Manage, coach, and mentor multidisciplinary teams.
• Ensure compliance with HIPAA and other regulatory requirements.

Skills

Leadership

Communication

Problem-solving

Team management

Operational efficiency

Education

Bachelor’s degree preferred

Tools

PC and technology skills

Job description

About the Role

As a Care Center Manager, you will play a key leadership role in overseeing daily clinic operations and supporting both clinical and non-clinical staff. You’ll help drive operational excellence, support a strong clinic culture, and ensure an outstanding experience for patients and providers alike. Successful managers are collaborative, hands‑on leaders who thrive in fast‑paced environments and are passionate about delivering exceptional care.

This position is based in Brevard, NC and is a full‑time, in‑office position Monday–Friday, 8 AM–5 PM.

What You’ll Do

Specific responsibilities for this role will include, but are not limited to:

Provide leadership and foster collaboration across team members in Hopscotch clinics to deliver best‑in‑class patient care, support care teams and achieve goals around clinical outcomes, quality, operational and financial performance:

• Manage, coach, and mentor multidisciplinary teams of 5‑10+ professionals at a single location
• Partner with physician leaders to enable successful clinical, operational, and financial outcomes and ensure they have the appropriate support needed
• Collaborate with teams across the company to share clinic information, identify/resolve/escalate issues and concerns, and support ongoing training and development
• Advocate for patients and team members and foster a patient‑centered, positive and supportive work culture

Lead day‑to‑day operations at the clinic, ensuring robust processes are being followed to support quality care and operational efficiency:

• Oversee daily clinic operations to ensure smooth and efficient care delivery
• Support staffing, scheduling, workflow management, and clinic operations
• Coordinate clinic facility and maintenance needs as needed
• Help oversee wraparound patient services, including transportation and field‑based support when applicable
• Ensure a positive patient experience both inside and outside the clinic
• Support care delivery for a growing patient population while maintaining high standards of quality and service
• Assist the Director of Clinic Operations with budgeting requests and operational planning as assigned
• Lead scheduling and billing workflows to ensure efficiency and alignment with operational standards
• Support execution of operational and strategic initiatives across the clinic

Support achievement of key clinical, financial, and quality goals across the clinics:

• Assist with clinic financial reporting and operational performance tracking as assigned
• Monitor key clinic metrics and support performance improvement efforts
• Ensure compliance with HIPAA, CLIA, OSHA, and other regulatory requirements
• Identify opportunities to improve workflows, processes, and clinic performance

Serve as an ambassador for your clinic in the community and support the culture and mission of Hopscotch:

• Build and maintain strong community relationships and partnerships
• Support clinic growth initiatives and community outreach efforts
• Step in to support operational and customer service functions when needed

About You

You would be a great fit for this position if you have experience managing large multidisciplinary teams in healthcare, a proven record of accomplishment of delivering financial and operational results, and are passionate about delivering superb care to those who need it the most. Supervisory experience in a clinical setting is required.

A great candidate for this role has:

• 2+ years of experience in a supervisory role within a clinical setting, managing teams both remotely and in person
• Experience managing operational and financial performance metrics preferred
• Passion for team‑based, mission‑driven healthcare delivery
• An understanding of the communities we serve and a commitment to delivering compassionate, high‑quality care
• Strong leadership, communication, and problem‑solving skills
• A proactive, flexible, and team‑first approach

A track record of:

• Applying sound judgment, critical thinking, and problem‑solving skills
• Improving processes and driving operational outcomes

  Additional skills and requirements for the role:

  • Bachelor’s degree preferred
  • Strong interpersonal and communication skills, verbal and written
  • Proven reliability, organization, and dependability
  • Proficient PC and technology skills
  • US work authorization

  From a cultural perspective, you are:

  • Adaptable and thoughtful in fast‑paced, evolving environments
  • Solutions‑oriented, with a positive and proactive mindset
  • Accountable, collaborative, and supportive of team growth
  • Willing to roll up your sleeves and jump in where needed
  • Clear, reliable, and communicative
  • Patient‑ and provider‑focused, with a passion for mission‑driven care

  Why Hopscotch?

  We’re building a different kind of healthcare experience — one centered on relationships, community, and whole‑person care. Our teams are deeply connected to the patients and communities we serve, and we’re committed to creating an environment where both patients and team members can thrive.

  When you join Hopscotch, you’ll have the opportunity to:

  • Make a meaningful impact in underserved and rural communities
  • Work alongside collaborative, mission‑driven teams who genuinely care about one another
  • Help shape and improve clinic operations in a growing organization
  • Grow your leadership skills in a fast‑paced, supportive environment where your ideas and contributions matter

  Perks & Benefits

  • Competitive pay and quarterly bonus potential
  • Excellent medical, dental, and vision coverage
  • Life and disability insurance
  • Employee Assistance Program (EAP) support
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) options
  • 401(k) retirement savings opportunities
  • Employee discount programs and wellness resources
  • Opportunities for growth and development within a mission‑driven organization

  At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.