Care Advocate Lead

Prominence Health; McAllen (TX); Presencial; USD 32.000 - 45.000; Jornada completa

Descripción de la vacante

Prominence Health is a value-based care organization seeking a compassionate customer service advocate to assist members with benefits, appointments, and billing questions. You will coordinate scheduling, explain coverage, and help arrange transportation.

Join a team focused on improving patient experience and outcomes. A high school diploma is preferred; strong communication and problem-solving skills are essential in a fast-paced environment.

Formación

• Minimum high school diploma with a preference for associate degree or higher.
• Strong customer service foundation with empathy and communication skills.
• Ability to listen actively and solve problems with teamwork.
• Comfort with basic medical terminology and health care processes.
• Proficiency with standard office software and web-based programs.

Responsabilidades

• Advocate for members' care with a compassionate, rapid response.
• Explain benefits, schedule appointments, and navigate bills.
• Assist with transportation arrangements as needed.
• Collaborate with providers and health systems to improve access.

Conocimientos

Customer service

Empathy

Active listening

Problem solving

Teamwork

Office software

Attention to detail

Communication skills

Flexibility

Growth mindset

Educación

High school diploma

Associate degree or higher (preferred)

Herramientas

Office software

Descripción del empleo

Responsibilities

Prominence Health is a value-based care organization bridging the gap between affiliated health systems and independent providers, building trust and collaboration between the two. Prominence Health creates value for populations and providers to strengthen integrated partnership, advance market opportunities, and improve outcomes for our patients and members. Founded in 1993, Prominence Health started as a health maintenance organization (HMO) and was acquired by a subsidiary of Universal Health Services, Inc. (UHS) in 2014. Prominence Health serves members, physicians, and health systems across Medicare, Medicare Advantage, Accountable Care Organizations, and commercial payer partnerships. Prominence Health is committed to transforming healthcare delivery by improving health outcomes while controlling costs and enhancing the patient experience.

Job Summary

A dedicated team of health care professionals who compassionately and quickly advocate for our member’s care. We go the extra mile, provide an understanding of benefits, schedule the appointment, navigate bills, and arrange the ride.

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Qualifications

Qualifications and Requirements:

• Minimum High school Diploma with a preference of associates degree or higher.
• A basic understanding of medical and health care terms and processes is preferred.
• A strong foundation of customer service skills including empathy, active listening, resourcefulness in problem solving and teamwork.
• Technical proficiency as it relates to software navigation, attention to detail, web-based program organization, and a clear understanding of office program.
• A demonstrable organization methodology that drives performance and accountability.
• Strong communication skills both written and verbal.
• Flexibility to meet the changing demands of the business.
• Appetite for growth, learning and working in a fast-paced, challenging environment.
• An unwavering positivity and compassion for our members.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.