Care Advocate I

Color Health; United States; Remote; USD 62,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and ADD

401k match

Monthly phone and wifi stipend

Annual ergonomic stipend

Generous vacation, holidays, and paid休

Equity eligibility

Job summary

Color Health is hiring a Care Advocate I to help patients navigate cancer care journeys, coordinate referrals, and access high-quality care across the United States. You will serve as a trusted point of contact, build relationships, and guide patients through insurance, referrals, and care coordination.

The role blends compassionate, high-touch patient support with efficient coordination, leveraging technology to improve workflows and patient outcomes.

Qualifications

• Experience in a patient-facing healthcare role, including referrals, provider networks, insurance benefits, and medical terminology.

Responsibilities

• Serve as a primary point of contact and trusted advocate for patients navigating complex healthcare journeys, including abnormal results, elevated cancer risk, active treatment, and survivorship.
• Coordinate all aspects of patient care, including identifying high-quality providers and facilities, managing referrals, scheduling appointments, and facilitating follow-ups.
• Verify insurance eligibility, benefits, and coverage, helping patients understand their options and potential costs.
• Maintain accurate patient records, documentation, and task tracking while ensuring patient privacy and confidentiality.
• Leverage technology and digital tools to streamline workflows, improve efficiency, and enhance the patient experience.

Job description

Color Health is revolutionizing cancer care with the nation's first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics.Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer. Color's goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys.

Apply to join Color and do the most meaningful work of your career. If you are not sure that you're 100% qualified but are up for the challenge - we want you to apply!

About the Role

As a Care Advocate I at Color, you will play a critical role in helping patients navigate complex healthcare journeys, ensuring they receive the care, guidance, and support they need.

You will serve as a primary point of contact and trusted partner for patients navigating cancer screening, abnormal results, elevated cancer risk, active cancer treatment, and survivorship. You will build meaningful relationships with patients, understand their individual needs, and help them overcome barriers to accessing high-quality care.

This role combines personalized patient advocacy with hands-on healthcare navigation and care coordination. You will help patients identify appropriate providers and facilities, coordinate referrals and appointments, navigate insurance and benefits, and stay on track with recommended care. You'll also provide ongoing encouragement, education, and support to help patients feel informed, empowered, and confident in their next steps.

As part of a growing health technology company, you'll need to be resourceful, tech-savvy, and adaptable. We're looking for someone who can balance compassionate, high-touch patient care with efficiency, strong organizational skills, and a continuous improvement mindset.

How You'll Contribute:

Patient Relationships & Advocacy

• Serve as a primary point of contact and trusted advocate for patients navigating complex healthcare journeys, including abnormal results, elevated cancer risk, active treatment, and survivorship.

• Build meaningful patient relationships through empathetic communication, personalized guidance, and proactive engagement.

• Help patients overcome barriers to care, make informed decisions, and stay motivated and on track with recommended care.

Healthcare Navigation & Care Coordination

• Coordinate all aspects of patient care, including identifying high-quality providers and facilities, managing referrals, scheduling appointments, and facilitating follow-ups.

• Proactively track patient progress, resolve barriers or delays, and ensure timely follow-through on care needs.

• Collaborate with Color's clinical teams and external providers to coordinate care, communicate updates, and upscale concerns appropriately.

Insurance & Benefits Navigation

• Verify insurance eligibility, benefits, and coverage, helping patients understand their options and potential costs.

• Coordinate prior authorizations, referrals, and financial assistance while troubleshooting insurance or administrative barriers to care.

Operational Excellence & Continuous Improvement

• Manage a portfolio of patients and care coordination tasks, balancing high-quality patient support with efficiency, productivity, and timely follow-through.

• Maintain accurate patient records, documentation, and task tracking while ensuring patient privacy and confidentiality.

• Leverage technology and digital tools to streamline workflows, improve efficiency, and enhance the patient experience.

• Adapt to evolving processes, tools, and business priorities, taking on new responsibilities and identifying opportunities for continuous improvement.

Our Ideal Candidate Will Have:

• A genuine passion for helping people, with a compassionate, patient-first mindset and a strong commitment to making a meaningful difference in patients' lives.

• Exceptional communication and interpersonal skills, with the ability to build trust, demonstrate empathy, and support patients navigating complex or sensitive health situations.

• Experience in a patient-facing healthcare role, including referrals, provider networks, insurance benefits, and medical terminology.

• Excellent organizational skills and attention to detail, with the ability to manage multiple patients, competing priorities, and timely follow-ups.

• Strong problem-solving skills and resourcefulness, with the ability to independently navigate challenges, remove barriers, and take ownership of patient needs.

• Tech-savviness and adaptability, with the ability to quickly learn new tools, embrace change, and thrive in a fast-paced startup environment.

• A proactive, results-oriented mindset, balancing compassionate patient care with efficiency, productivity, and continuous improvement.

Nice to Have:

• Experience supporting patients with complex medical needs, including cancer care, chronic conditions, or longitudinal care management.

• Experience with motivational interviewing, health coaching, or behavior change techniques.

• Experience working in health tech, digital health, or a startup environment.

• Bilingual in English and Spanish.

What We Offer:

• Competitive salary

• Comprehensive medical, dental, vision, life, and disability benefits

• 401k match

• Monthly phone and wifi stipend and an annual ergonomic stipend

• Generous vacation policy, paid holidays and company-wide recharge days

• Equal paid parental leave for birthing and non-birthing parents

• Free cancer screening and prevention resources for employees and their adult dependents

Base Compensation Range: $62,000 - $75,000 per year

The actual base pay is dependent upon many factors, such as: work experience, market data, skills, geographic location, and business need. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity and benefits.

Color is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations.