Cardio-Thoracic Practice Operations Lead

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 60.000 - 75.000; Vollzeit

Zusammenfassung

University of Pittsburgh Physicians seeks a full-time Practice Coordinator for the Department of Cardio Thoracic Surgery. This role supports registration, scheduling, coding and billing functions across centralized and decentralized sites, ensuring efficient patient access and accurate revenue cycle activities.

The coordinator will monitor benchmarks, assist in policy development, provide staff training, and collaborate with Information Services and management to optimize operations and

Aufgaben

• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (template management for timely patient access).
• Analyze staff development needs and initiate training programs with Education and Training.
• Assist management in development and implementation of policies to support Registration/Scheduling and Patient Business Services operations.
• Provide backup coverage to support daily processes during peer vacations/absences.
• Develop and maintain a patient-centric culture aligned with consumerism initiatives.
• Communicate with Information Services on practice management system enhancements and training.

Jobbeschreibung

University of Pittsburgh Physicians is hiring a full-time Practice Coordinator for the Department of Cardio Thoracic Surgery. This position will work Monday-Friday 8-4:30 with free onsite parking.

Purpose:
Coordinate and supervise the processes in both the centralized and decentralized practice sites for: registration, scheduling, coding, charge and cash posting. Complete financial analysis, projects, evaluations and needs assessments of operational policies and procedures, practices, and computer systems. Provide support, training, development, guidance to CBO staff in their daily activities including reimbursement trends, billing follow up and fiscal calculations. Interact with personnel from Information Services, the CBO, physicians, administrators and the practice plan to ensure that all operational and revenue needs are met. Analyze, prepare and present relevant revenue data to CBO management, practice managers/administrators and physicians. Develop solutions to operational problems, create and implement action plans, as well as day-to-day operational revenue management.

Responsibilities:

• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Analyze staff development needs and initiates training programs with Education and Training to meet those needs. Schedule employee orientation and staff development training.
• Assist management in the formation of quarterly and yearly goals, and in the development and implementation of policies and procedures to support Registration/Scheduling and Patient Business Services operations.
• Provide backup coverage to support daily processes performed during peer vacations, absences, etc.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Engage in open communications with UPP Management regarding information systems, third party payer and regulatory updates and/or enhancements and ensures appropriate training is provided to staff. Develops and maintains detailed policies and procedures with coordination of CBO management.
• Communicate with and assist Information Services in the development, implementation and training of practice management system enhancements. Provide analysis and initiate documentation for the enhancements to the practice management system as required to support the revenue cycle processes, billing and reimbursement of claims and regulatory changes.
• Investigate, analyze and recommend actions and solutions for registration, financial counseling, coding, charge entry, cash collection, posting and balancing problems.
• Perform accounts receivable trending on payors and denials, including calculation for days in accounts receivable and financial analysis on gross and net collections.
• Participate in the recruitment and evaluation of personnel under direct supervision of the Department Manager. Provide timely performance evaluations.
• Perform random audits of staff work to monitor performance and quality. Monitor quality and performance issues; follow up with UPP Management with findings. Investigate staff issues and provides feedback as appropriate on resolution.