Card Services Representative I

Gesa Credit Union; Richland (WA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Holidays

401(k) Match

Tuition Assistance

Student Loan Repayment

Commuter Benefits

Volunteer Time Off

Product Discounts

Engaging Environment

Job summary

Gesa Credit Union is looking for a Card Services Representative I to join our Card Services Department in Richland, WA. You will handle day-to-day card maintenance, assist members and staff with fraud, disputes, and card transactions, and ensure accurate, timely service through multiple channels.

We value confidentiality, strong communication, and a proactive approach to improve card products and member experience while balancing risk.

Qualifications

• One year of related experience, preferably in a credit union environment.
• Proficient with standard office equipment and MS software programs.
• Ability to travel occasionally as needed.
• Strong communication and problem-solving abilities.

Responsibilities

• Perform day-to-day card-related maintenance and inquiries.
• Assist with fraud and disputes intake and documentation.
• Provide exceptional service to members and coworkers.
• Maintain confidentiality and manage sensitive data.
• Stay informed on laws, rules, and policies affecting Card Services.

Skills

Interpersonal skills

Customer service

Listening skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Take a leap and join our team!At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.Get to know us: About-Gesa Credit UnionRole Summary:Reporting to the Card Services Manager/Team Leader, the Card Services Representative I performs day-to-day operations within the Card Services Department that support a plastics product and plastics user experience that is simple, reliable, competitive in the marketplace, and provides value for members and staff, all while balancing the inherent risk of the card products. Representative I assist members, employees, and vendors with card related inquiries and actively seeks out ways to enhance the capabilities of the Card Services Team, improve the plastics products, limit risk to the credit union, and improve the plastics user experience.What You Will Be Doing:Perform day-to-day operations for card related items such as account, system, and card maintenance.Assist members, employees, and vendors with card related inquiries such as fraud/disputes, account closings, card transactions, and fees through various channels (including phone, email, service tickets, etc.).Offer exceptional service to both members as well as coworkers. Abide by performance standards for the Card Services Department including response times for various inquiries, meeting deliverable due dates for various items, accuracy in completed work, and interacting with others in a way that supports a productive, professional, and positive relationship.Assist with fraud and dispute intake and documentation for debit and credit card disputes.Actively seeks out ways to enhance the capabilities of the Card Services Team. Communicate opportunities for such enhancement recommendations to the Card Services Team Leader.Attend credit union training session for Card Services Department.Maintain an awareness of laws, rules, regulations, policies, and procedures that affect the Card Services Department, and evaluate the impact of proposed changes to existing department policies and procedures.Have a general knowledge of all service products offered by Gesa, and the ability to assist members with general Gesa questions when needed.Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism.Perform other duties as necessary to ensure the success of the Card Services Department.About You:General knowledge of the operations of Gesa Credit Union and a strong understanding of the Card Services Department, and Gesa’s debit and credit card products Understanding of the Credit Union difference.Strong interpersonal, customer service, and listening skills.Experience with Microsoft Office programs. Proficient with software applications and reporting.Effectively communicate ideas and information, both verbally and in writing.Ability to make informed decisions. Must consider multiple factors such as user experience, risk, and financial impact, to determine the best possible outcome in a given scenario.Must complete work reliably and with great accuracy to minimize negative member impact and potential risk to credit union.Ability to quickly grasp and adapt to changes in business models and new technologies.Strong knowledge of troubleshooting skills, techniques, and tools.Contribute to process improvement efforts.Strong organizational skills and the ability to adhere to schedules and project deadlines.What You Will Need:High School diploma or equivalent.One (1) year of similar or related experience, preferably in a credit union environment.Proficient with standard office equipment, MS software programs; familiarity with standard reporting programs.Some travel may be necessary to fulfill duties, career development, and training.Our Team Member Value Proposition:In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:Competitive PayMedical, Dental, Vision, and Life Insurance20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!401(k) MatchIncentive ProgramTuition Assistance and Student Loan RepaymentCommuter BenefitsPaid Time Off to Volunteer in the CommunityProduct discountsEngaging Work EnvironmentRewards and Recognition ProgramsFull Salary Range:$20.00-$29.86*While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. This approach gives room to grow within the role as your career progresses with us!\"Get wise to what’s possible with a career at Gesa. Join us!We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at [phone] or [e-mail] to request an accommodation.Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.Selected candidate(s) must be able to pass a pre-employment credit/background check.Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.Equal Employment Opportunity (gesa.com)