Card Ops Program Administrator (1151439)

The Judge Group; La Riviera (CA); Hybrid; USD 70,000 - 72,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The Judge Group in La Riviera, CA is seeking a Card Operations Program Administrator to lead card-related projects, coordinate with IT and vendors, and ensure successful delivery of strategic initiatives. Direct experience in a Card Operations/Card Services environment is required.

The role supports planning, enhancements, and operational improvements across card processing systems, with a strong emphasis on risk management and data-driven decision making. Hybrid work schedule applies.

Qualifications

• Bachelor's degree in Business, Finance, or a related field.
• 5+ years of project management, project coordination, or project support experience.
• Direct experience in a Card Operations/Card Services environment.
• Experience working with card processing platforms and credit/debit card systems.
• Strong project management and organizational skills.
• Excellent analytical, problem-solving, and process improvement capabilities.
• Ability to manage multiple priorities and work independently.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Lead and support Card Operations projects from planning through implementation.
• Coordinate with IT, project management teams, vendors, and business partners on system enhancements and process improvements.
• Define project scope, objectives, timelines, resource requirements, and success metrics.
• Track project progress, manage risks and issues, and provide regular status updates to leadership.
• Participate in project meetings and maintain project documentation.
• Administer card processing and servicing platforms, including user access management and security permissions.
• Perform system audits, user maintenance, and access reviews.
• Support testing, validation, and implementation of system enhancements and new functionality.
• Partner with technical teams to define business requirements and ensure successful deployment of card-related initiatives.
• Conduct research and analysis to support card portfolio growth, operational improvements, and promotional initiatives.
• Develop recommendations based on data analysis and business needs.
• Track and report on key performance metrics, project outcomes, and promotional results.
• Resolve issues related to card operations initiatives and provide recommendations for improvement.
• Create and maintain operational procedures, communications, FAQs, and departmental documentation.
• Support process improvement efforts and identify opportunities to enhance efficiency and member/customer experience.
• Assist with development and maintenance of operational controls and best practices.
• Serve as a liaison between Card Operations, vendors, processors, and external partners.
• Monitor vendor performance and service level agreements.
• Assist with RFP responses, cost-benefit analyses, and vendor evaluations.
• Collaborate with cross-functional stakeholders to ensure alignment on business objectives and project priorities.
• Ensure adherence to applicable federal and state regulations and internal policies.
• Support compliance initiatives related to card operations, fraud prevention, security, and operational controls.
• Maintain awareness of industry trends, regulatory requirements, and card services best practices.

Skills

Project management

Analytical thinking

Problem solving

Communication

Education

Bachelor's degree in Business/Finance

Tools

Microsoft Office

Card processing platforms

Job description

Location: La Riviera, CA

Salary: $70,400.00 USD Annually - $72,000.00 USD Annually

Card Operations Program Administrator

Location: Hybrid (3 days onsite per week)

Schedule: Monday to Friday, 8:00 AM - 5:00 PM

Salary: $70,400 - $72,000 annually

About The Role

We are seeking a Card Operations Program Administrator to support Card Operations leadership in the planning, execution, and management of card-related projects, product enhancements, system improvements, and operational initiatives. This role serves as a key liaison between Card Operations, IT, Project Management, vendors, and business stakeholders to ensure successful delivery of strategic objectives and operational excellence.

Important: Direct experience within a Card Operations/Card Services environment is required and non-negotiable. Candidates should have recent, hands-on experience supporting card products, card processing systems, or card servicing operations within a financial institution.

Responsibilities

Project & Program Management

• Lead and support Card Operations projects from planning through implementation.
• Coordinate with IT, project management teams, vendors, and business partners on system enhancements and process improvements.
• Define project scope, objectives, timelines, resource requirements, and success metrics.
• Track project progress, manage risks and issues, and provide regular status updates to leadership.
• Participate in project meetings and maintain project documentation.

Card Operations & Systems Administration

• Administer card processing and servicing platforms, including user access management and security permissions.
• Perform system audits, user maintenance, and access reviews.
• Support testing, validation, and implementation of system enhancements and new functionality.
• Partner with technical teams to define business requirements and ensure successful deployment of card-related initiatives.

Analysis & Reporting

• Conduct research and analysis to support card portfolio growth, operational improvements, and promotional initiatives.
• Develop recommendations based on data analysis and business needs.
• Track and report on key performance metrics, project outcomes, and promotional results.
• Resolve issues related to card operations initiatives and provide recommendations for improvement.

Documentation & Process Improvement

• Create and maintain operational procedures, communications, FAQs, and departmental documentation.
• Support process improvement efforts and identify opportunities to enhance efficiency and member/customer experience.
• Assist with development and maintenance of operational controls and best practices.

Vendor & Stakeholder Management

• Serve as a liaison between Card Operations, vendors, processors, and external partners.
• Monitor vendor performance and service level agreements.
• Assist with RFP responses, cost-benefit analyses, and vendor evaluations.
• Collaborate with cross-functional stakeholders to ensure alignment on business objectives and project priorities.

Compliance & Risk Management

• Ensure adherence to applicable federal and state regulations and internal policies.
• Support compliance initiatives related to card operations, fraud prevention, security, and operational controls.
• Maintain awareness of industry trends, regulatory requirements, and card services best practices.

Minimum Qualifications

• Bachelor's degree in Business, Finance, or a related field, or equivalent combination of education and experience.
• 5+ years of project management, project coordination, or project support experience.
• Direct experience in a Card Operations/Card Services environment.
• Experience working with card processing platforms and credit/debit card systems.
• Strong project management and organizational skills.
• Excellent analytical, problem-solving, and process improvement capabilities.
• Ability to manage multiple priorities and work independently.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Experience within a credit union, banking, or financial services environment.
• Exposure to process improvement methodologies.
• Experience with project management tools and software.
• Knowledge of card servicing, payment processing, fraud operations, or card portfolio management.
• Experience supporting vendors, processors, and third-party service providers.

Contact: [e-mail]