Card Operations Associate - Payment Operations

WesBanco Bank Inc.; Bowie (MD); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

PTO 17 days

STD 5 days

11 paid holidays

Floating holiday

401(k) with employer match

Medical, dental, and vision benefits

Job summary

WesBanco Bank Inc. in Bowie, MD is seeking a Card Operations Associate to support daily card processing, respond to inquiries, and enter data across multiple payment systems. The role emphasizes accuracy, adherence to bank policies, and collaboration with peers to streamline operations.

The position requires a high school diploma (GED acceptable) and banking experience is preferred. The successful candidate will be professional, organized, and capable of meeting deadlines in a regulated

Qualifications

• High School Diploma or GED required.
• Banking experience preferred.
• Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
• Clear, concise written and oral communication skills.”
• Ability to interact effectively within a team and with customers they service.

Responsibilities

• Ensures accurate and timely processing of debit card, commercial credit card, and other card related functions.
• Reviews reports and responds to banking center inquiries via telephone or email.
• Performs data entry in various task related electronic systems.
• Processes debit card requests, maintenance, research, and customer or banking center initiated requests.
• Performs transactions within compliance and bank guidelines.
• Analyzes transactional risk and reasonableness in accordance with bank guidelines.

Skills

Communication skills

Team player

Organizational skills

Prioritization

Attention to detail

Education

High School Diploma or GED

Job description

SUMMARY:

The Card Operations Associate is responsible for performing various operational support duties relating to the WesBanco debit card, commercial credit card, other card related functions. Performs a variety of daily tasks; reviews reports; provides assistance via telephone or email in response to banking center inquiries; processes data entry information through various task related electronic systems; and performs other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensures accurate and timely processing of debit card, commercial credit card, and other card related functions.
• Collaborates with peers and leaders effectively.
• Demonstrates a willingness to change processes and technological capabilities.
• Willingness to learn new systems and processing in order to streamline and scale work.
• Performs work within customer service level expectations and key vendor processing timelines.
• Performs daily work as defined with accuracy.
• Reviews and processes debit card requests, maintenance, research, and customer or banking center initiated requests through various payment processing systems.
• Performs transactions within associated compliance and requirements.
• Analyzes transactional risk and reasonableness in accordance with bank guidelines.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

• Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
• Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
• Ability to interact effectively within a team and with customers they service.
• Demonstrated ability to manage priorities and meet critical deadlines as defined.
• Strong organizational and prioritization skills.
• Team player with a positive outlook.

ADDITIONAL INFORMATION:

The wagerangefortheHuman Resources Specialistposition isbetween$18.00 - $20.00hourly. The position includes17 Days of PTO (Paid Time Off),5 days of STD (Short Term Disability),11 annual paid holidays, and 1 floating holiday.

WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access tovoluntarybenefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, andother ancillary benefit products. WesBanco also offers 401(k) with employeematch.

High School Diploma or General Education Degree (GED) required.

Banking experience preferred.