Car Wash Team Member: Customer Experience & Ops

Take 5 Car Wash; Dallas (TX); On-site; USD 26,000 - 32,000; Full time

Job summary

Take 5 Car Wash in Dallas is seeking a friendly Team Member to deliver exceptional customer service and support efficient wash operations. This hands-on role includes guiding vehicles through the wash, owning membership activities, and maintaining cleanliness and safety standards to provide a top-tier experience for customers.

You will guide vehicles through the wash, manage member accounts, upsell memberships, maintain cleanliness and safety, and collaborate with the team to ensure a top-tier

Qualifications

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation and identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with teammates and management about operational issues.
• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations and plan changes.
• Stock and organize detail centers; maintain accessibility and inventory accuracy.
• Empty trash cans and maintain clean work areas.
• Maintain vacuum stations and empty canisters.
• Perform general site upkeep for a clean and safe environment.
• Maintain professional conduct and uniform standards.
• Perform opening and closing duties for smooth operations.
• Clean and maintain the tunnel to ensure safety and efficiency.
• Prepare towels and materials to support daily operations.

Responsibilities

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.
• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.

Job description

Take 5 Car Wash in Dallas is seeking a friendly Team Member to deliver exceptional customer service and support efficient wash operations. This hands-on role includes guiding vehicles through the wash, owning membership activities, and maintaining cleanliness and safety standards to provide a top-tier experience for customers.

You will guide vehicles through the wash, manage member accounts, upsell memberships, maintain cleanliness and safety, and collaborate with the team to ensure a top-tier