Car Wash Operations Manager in Training

Nouria Energy Services, Inc.; Exeter (NH); On-site; USD 48,000 - 51,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) savings plan

Paid time off

Paid holidays

Company-paid life insurance

Disability benefits

Employee assistance programs

Tuition assistance

Voluntary benefit offerings

Job summary

Golden Nozzle Car Wash, part of Nouria Energy Services, Inc., seeks a Manager in Training to learn all aspects of store leadership, people and operations management, and customer satisfaction. The MIT participates in training experiences and demonstrates increasing proficiency, preparing for the store manager role.

This paid program includes training experiences and a pathway to full-time leadership, with a weekly bonus on cars washed and monthly passes sold.

Qualifications

• Must be able to learn and apply store leadership skills.
• Strong customer service mindset and communication skills.
• Willingness to train in all aspects of store operations.

Responsibilities

• Participate in training experiences to develop managerial proficiency.
• Assist the Manager in all aspects of daily shift management.
• Resolve customer complaints and help improve store performance.

Skills

People management

Operations management

Customer service

Job description

Golden Nozzle Car Wash began in the 1970’s as a complement to a group of gas stations operating in Western Massachusetts. The name ‘Golden Nozzle’ derived from the color of the gas pump handles at the fueling stations. Since becoming part of the Nouria family in 2016, the chain has grown and expanded from seventeen (17) original locations to fifty (50) and counting! Golden Nozzle Car Wash continues to open and rebrand existing car wash facilities in five New England states. If you have a good attitude, like working with people and are ready to work hard, you have come to the right place. We are committed to hiring quality people and taking good care of them so they will take good care of our customers. Customers visit our stores for much more than a good value on gasoline and products, they come for the value of a warm smile and courteous welcome.

General Summary

The Manager in Training’s primary responsibility is to participate in training experiences, learn new skills, and to demonstrate increasing proficiency and expertise with managerial responsibilities. The management trainee program will prepare the trainee for decisions s/he will be making, and the actions s/he will be taking in the areas of people management, operations management, and resolution of customer complaints when s/he assumes the role of store manager. The MIT assists the Manager in all aspects of daily shift management by performing the following duties.

Our company offers an additional weekly bonus on cars washed and monthly passes sold and gives team members the opportunity to continue growing their skills while advancing their career within the organization.

Golden Nozzle Managers in Training average $48,000 to $51,000 annually with wages and performance-based bonus included.

Key Results

• Increasing customer satisfaction.

  The measures are:

  • Increasing the speed of vehicles through the wash (speed)
  • Decreasing the number of errors made while cleaning the vehicle (quality and safety)
  • Increasing the positive feelings of the customer for the entire experience (friendliness)
• Increasing bottom line revenue.

  The measures are:

  • Increasing the extra-service sales (dollar per car)
  • Maintaining labor percentages within acceptable ranges (human resource management)
  • Maintain budgeted operational costs (optimization)
• Developing Skills.

  The measures are:

  • Obtaining full utilization of production procedures (100%)
  • Increasing the number of tasks performed per person (cross‑training)
  • Decreasing problems with equipment and chemicals (shutdowns)

Must have your own reliable transportation and valid driver’s license. Weekend reliability – one weekend day required.

Benefits

• medical coverage
• dental coverage
• vision coverage
• 401(k) savings plan
• paid time off
• paid holidays
• company-paid life insurance
• disability benefits
• employee assistance programs
• tuition assistance
• voluntary benefit offerings

Benefits eligibility and plan provisions are subject to program terms.

Nouria Energy is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are looking to start a career or grow and develop your skills, Nouria is the perfect place to work! We want you to achieve your goals, have a defined career pather and a rewarding work environment. Whether you're looking for a part time, store management or a corporate role, we are excited that you are looking to join our team!