Car Wash Operations Leader

Links Car Wash; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) with Company Match

Paid Time Off (PTO)

Parental Leave

Career Growth Opportunities

Ongoing Training and Development

Job summary

Links Car Wash is seeking an Assistant Manager to support daily, high-volume car wash operations in Houston, TX. The role focuses on people, process, and profitability in a fast-paced environment.

You will assist with site operations, training, scheduling, safety compliance, and driving sales performance while delivering exceptional customer experiences. This position offers both full-time and part-time pathways with opportunities for growth within a nationwide network.

Qualifications

• High School Diploma or GED equivalent.
• Previous supervisory or assistant manager experience preferred.
• Experience in car wash, automotive services, retail, or related service industry preferred.
• Strong leadership, coaching, and employee development skills.
• Excellent verbal and written communication skills.
• Proficiency with POS systems, scheduling software, Microsoft Office, and basic computer applications.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Assist the Site Manager in overseeing day-to-day car wash operations to ensure efficiency, productivity, and service excellence.
• Support execution of operational procedures, company policies, and standard operating practices.
• Monitor site performance and recommend improvements to increase throughput, customer satisfaction, and revenue generation.
• Conduct routine facility inspections to ensure cleanliness, equipment functionality, organization, and operational standards.
• Assist with inventory management, including chemicals, cleaning supplies, equipment, and operational materials.
• Help coordinate employee schedules and staffing levels to ensure adequate coverage during peak business periods.
• Support achievement of operational goals, sales objectives, and KPIs.
• Deliver exceptional customer service by resolving inquiries, concerns, and service issues.
• Handle customer escalations and support resolution of claims, complaints, and service recovery opportunities.
• Promote a customer-focused culture that drives guest satisfaction, loyalty, and repeat business.
• Ensure team members consistently deliver a positive, welcoming, and professional customer experience.
• Identify opportunities to improve overall customer engagement and service quality.
• Assist with recruiting, onboarding, training, and retaining top talent.
• Train, coach, and mentor team members on operational procedures, customer service standards, safety protocols, and company expectations.
• Provide ongoing feedback and support employee development initiatives.
• Partner with Site Manager to improve team productivity, accountability, and engagement.
• Foster a positive workplace culture that promotes teamwork, respect, communication, and morale.
• Lead by example through professionalism, reliability, and strong work ethic.
• Support efforts to increase sales, memberships, upgrades, and promotional program participation.
• Educate customers on available wash packages, membership programs, and service offerings.
• Assist management in achieving monthly, quarterly, and annual revenue goals.
• Monitor opportunities to improve operational efficiency and profitability.
• Ensure compliance with company policies, safety procedures, and workplace regulations.
• Conduct regular safety inspections and identify corrective actions to minimize risks.
• Assist with safety training and reinforce safe work practices among all team members.
• Maintain documentation related to incidents, accidents, customer claims, and safety-related activities.
• Promote a culture of safety, accountability, and operational excellence.
• Assist with maintaining accurate records, reports, and operational documentation.
• Support payroll, scheduling, inventory tracking, and daily sales reporting processes.
• Help manage site expenses and monitor budget performance.
• Assist with customer claim investigations, documentation, de-escalation efforts, and approvals.
• Ensure all business and operational records remain accurate and up to date.

Skills

Leadership

Customer service

Communication

Time management

Problem solving

Tools

POS systems

Scheduling software

Job description

Links Car Wash is seeking an Assistant Manager to support daily, high-volume car wash operations in Houston, TX. The role focuses on people, process, and profitability in a fast-paced environment.

You will assist with site operations, training, scheduling, safety compliance, and driving sales performance while delivering exceptional customer experiences. This position offers both full-time and part-time pathways with opportunities for growth within a nationwide network.