Car Wash Attendant/Sales

Ontario Trillium Foundation; Norco (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Ontario Trillium Foundation is looking for a Customer Service Attendant in Norco, California, to provide a safe and friendly experience to car wash customers. The role involves checking vehicles for safety issues, maintaining cleanliness, performing routine equipment maintenance, and delivering excellent customer service. Candidates should have strong communication skills, be reliable, and have transportation. This is a hands-on position that may require lifting and performing tasks in varying temperatures.

Qualifications

• Ability to communicate in English.
• Legally eligible to work in the United States.
• Reliable transportation to work.

Responsibilities

• Ensure customers' vehicles have no visible safety issues before entering the car wash.
• Clean all areas of the car wash to ensure a pleasant experience.
• Perform routine maintenance on the car wash equipment.

Skills

Customer service skills

Communication skills (oral and written)

Retail sales experience

Job description

Purpose

The purpose of the CSA (Customer Service Attendant) is to provide a safe, speedy, clean, friendly experience to the car wash customer.

Key Activities

1. Check every customer’s vehicle before they enter the car wash to ensure that the vehicle does not have any visible safety issues.
2. Facilitate the speedy processing of customers’ vehicles by following the correct procedures for every vehicle through the car wash.
3. Continually clean all areas of the car wash to ensure that customers see a clean, attractive facility, as well as all of the surrounding property.
4. Smile at customers whenever they are in eye contact and give them the thumbs‑up sign when they place their car in neutral.
5. Learn about and perform routine maintenance on the car wash equipment. The first key to producing a good customer experience is to ensure that the equipment performs its intended function and does not cause damage or break down while the customer is in the tunnel.
6. Perform good customer service whenever a customer asks a question or makes a comment. Positive contact with a CSA is important to customers’ overall experience.

Minimum Requirements

• Ability to communicate (orally and in writing) in English
• Capable of being at work as scheduled to relieve prior shift employees
• Experience in retail sales preferred
• Legally eligible to work in the United States
• Reliable transportation to and from the store

Willingness To

• Ask customers if they are interested in purchasing additional items (suggestive upselling)
• Greet customers with a friendly welcome and be helpful to customers, vendors and coworkers
• Work alone and with others
• Follow Company policies, as well as State and Federal laws
• Work with minimum direction and follow instructions given by supervisor(s)
• Complete other duties as assigned

Physical Ability – The Employee Must Have the Ability To

• Be exposed to cold or hot temperature extremes performing in the walk‑in cooler, freezer and/or outdoors
• Bend at waist with some twisting during the workday
• Clean interior/exterior areas (trash disposal, bathrooms, spills, etc.); grasp, reach and manipulate objects with hands continuously throughout the day (requires eye‑hand coordination, may occasionally require climbing a ladder to store/retrieve materials or place/remove signs)
• Occasionally lift and/or carry up to 60 pounds from ground to waist (to replenish fountain syrups, ice, etc.); push/pull with arms up to a force of 20 pounds (utilizing a hand‑truck, sweep and mop the floors, etc.)
• Routinely lift and/or carry up to 30 pounds from ground to overhead (stocking/maintaining inventory levels on the shelves, in the cooler and freezer, etc.)
• Stand, stoop and/or walk for an entire shift

Mental Capabilities

• Accurately complete daily paperwork
• Properly ring up all sales on a cash register, accurately count back change, handle money, checks and other types of payment received for products sold

Key Results

1. Reduce incident reports from customers below 1% of gross revenue (Safety)
2. Maintain mystery shop scores above 90% (Cleanliness)
3. Increase the number of smiles recorded from customers (Friendliness)
4. Reduce the number of equipment malfunctions to below current levels (Continuous Improvement)
5. Grow member and gross car count by upselling monthly plans and giving good customer service

Safety

• Follow Company Loss Prevention and Safety Procedures, such as wearing suitable clothing for safety purposes, and not working outside at night, etc.

Note

This job description may change periodically as required by business necessity, with or without consent or advance notice to employees.