Captain - New Venue Opening New York

Tao Group; New York (NY); On-site; USD 30,000 - 47,000; Full time

Job summary

Tao Group Hospitality is hiring for a server/captain role at a new concept coming to a five-star Park Avenue hotel in Manhattan's NoMad district, launching early 2027. The server/captain will provide polished, high-level service, present menus, and guide guests through the dining experience.

Applicants should have a minimum of 3 years in server/captain roles and strong knowledge of cocktails and wines. Training is provided in-venue, with a focus on exceptional hospitality and teamwork in a

Qualifications

• Minimum 3 years server/captain experience.
• Minimum 3 years of food and beverage experience.
• Experience in fine dining preferred.
• Experience in a high-volume restaurant/nightclub/lounge.
• Comprehensive knowledge of classic cocktails.
• Basic familiarity with wine varietals and regions.

Responsibilities

• Actively takes orders, conducts full food/beverage service, and monitors guests’ dining experience.
• Interact with guests, team members, and supervisors in a courteous manner.
• Present menus, answer questions, and suggest items.
• Enter orders into POS accurately and handle payments.
• Ensure timely delivery of all food and beverages to guests.
• Maintain cleanliness of stations and venue; set up and close correctly.

Skills

Customer service

Communication

Teamwork

Attention to detail

Cocktail knowledge

Wine knowledge

Job description

Now hiring for a new Tao Group Hospitality concept coming to a five-star hotel on Park Avenue in Manhattan’s NoMad district, early 2027.

Actively takes orders, conducts full and complete food/beverage service, and monitors guests’ dining experience. Interacts with the dining room guests, fellow team members, and supervisors in a polite, courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Anticipate and accommodate the needs of the guests.
• Maintain general cleanliness of assigned stations and the entire venue.
• Provides professional and exceptional service.
• Presents menus, answers question and make suggestions for all food and beverage items.
• Informs guests of all food and beverage specials, with prices.
• Required to solicit any allergy or dietary restrictions from each guest.
• Accurately enter all orders into the POS system and follows proper cash/payment card procedures.
• Ensures the delivery of all food and beverage to the guests.
• Follow supervisor’s instructions, communicate with and support co-workers while being a team player.
• Possesses in-depth knowledge of all food and beverage menus and the company.
• Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
• Complies with Department of Health and company sanitation standards.
• Works as part of a team and provides help and support to all fellow team members.
• Accurately completes all end-of-shift financial procedures.
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs.
• Properly sets-up floor and other opening/closing procedures as directed by management, including:
  • Ensures all tables, chairs and banquettes are clean and free of debris
  • Sets tables with proper settings
  • Wipes down chairs, tables, and banquettes
  • Stocks side-stations with prescribed supplies
  • Completes opening duties as assigned or directed.
  • Completes closing duties as assigned or directed.
  • Reports all breakage, and damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-service meetings.
• Attends and participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members, and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.
• Assist and/ or complete additional tasks as assigned.

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue dining room server/captain training

EDUCATION/WORKING KNOWLEDGE:

• Minimum 3 years server/captain experience or equivalent related Tao Group Hospitality experience required.
• Minimum 3 years of food and beverage experience required.
• Experience in fine dining preferred.
• Experience in a high-volume restaurant/nightclub/lounge.
• Comprehensive knowledge of classic cocktails required.
• Basic familiarity with wine varietals and classic regions around the world required.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write, read, and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for Team Members, management, and guests to read
• Must be able to stand for extended periods of time
• Must be able to move quickly
• Must be able to push and lift up to 75 lbs. with or without assistance
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment