Captain

The Knox, Auberge Collection; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

The Knox, Auberge Collection in Dallas seeks a Captain to lead a designated dining room section, delivering refined, personalized service in a formal, team-based environment. You will supervise Back Servers and Runners, coordinate with kitchen and bar, and ensure every guest experiences meticulous hospitality in line with The Knox standards.

Ideal candidates have fine-dining or luxury restaurant leadership experience, a deep knowledge of food and drinks, and the ability to manage multiple tasks

Qualifications

• Prior fine-dining or luxury restaurant service experience required; Captain or lead-server experience preferred.
• Strong command of formal service etiquette, course sequencing, and dining room standards.
• Advanced knowledge of food, wine, spirits, cocktails, and thoughtful pairing recommendations.
• Excellent communication, leadership, and guest-recovery skills.
• Ability to organize a section and direct Back Servers and Food Runners effectively.
• Polished professional presentation, discretion, and exceptional attention to detail.
• Ability to multitask and collaborate closely with culinary and beverage teams.
• Flexible availability for evenings, weekends, and holidays.
• Must meet legal minimum age requirements for alcohol service.
• Ability to obtain and maintain required food-handler and alcohol-service certifications.

Responsibilities

• Lead service for an assigned section, serving as the primary guest contact from greeting through farewell.
• Introduce menus and guide guests confidently through food, wine, cocktail, and special selections.
• Take accurate orders, confirm preferences and allergies, and enter details promptly in the POS system.
• Direct assigned Back Servers and Food Runners, delegating tasks and setting priorities throughout service.
• Coordinate with the kitchen, bar, and runners to manage course timing, table readiness, and presentation.
• Oversee formal table service, including proper sequence, synchronized delivery, clearing, and resetting.
• Anticipate guest needs and discreetly tailor the pace and style of service to each table.
• Address guest concerns promptly and professionally, involving management when appropriate.
• Present accurate checks, process payments, and ensure a polished conclusion to the experience.
• Maintain detailed knowledge of menus, ingredients, allergens, preparation, and beverage pairings.
• Ensure section readiness, table presentation, and service stations meet luxury dining standards.
• Uphold food safety, sanitation, responsible alcohol service, and all property service procedures.
• Coach and communicate with Back Servers and Food Runners during service to maintain consistency.

Skills

Fine-dining service

Leadership

Wine knowledge

Guest relations

Communication

Multitasking

Evenings weekends

Food safety

Job description

Company Description

In the heart of Knox Street, a bold new way of life is taking shape. A revolutionary destination that will transform Dallas forever,

Company Description

In the heart of Knox Street, a bold new way of life is taking shape. A revolutionary destination that will transform Dallas forever, The Knox, Auberge Collection will debut in 2026 as the city’s most captivating new address, a tapestry of bold design envisioned by the internationally acclaimed Martin Brudnizki Design Studio. The hotel offers 140 artfully imagined guest rooms and suites, each layered with texture, glamour, and character. Guests drift between four distinctive dining and drinking venues, from an all-day salon and terrace to the magnetic hum of a hidden cocktail lounge and lively pool garden. A collection of beautifully appointed event spaces each designed for intimate gatherings and grand celebrations alike— offers an elegant backdrop to host the city’s most memorable moments. The hotel will introduce a signature Wellbeing by Auberge concept, where skin-health rituals meet cutting-edge therapies in a convivial yet serene setting.

For more information: https://auberge.com/the-knox/

Follow The Knox on Instagram @theknoxauberge

Job Description

The Captain leads a designated dining room section and delivers refined, personalized service in a formal, team-based restaurant environment. As the primary point of contact for guests, the Captain directs assigned Back Servers and Food Runners, coordinates the pace and sequence of service, and ensures each table receives seamless hospitality consistent with The Knox standards.

• Lead service for an assigned section, serving as the primary guest contact from greeting through farewell
• Introduce menus and guide guests confidently through food, wine, cocktail, and special selections
• Take accurate orders, confirm preferences and allergies, and enter details promptly in the POS system
• Direct assigned Back Servers and Food Runners, delegating tasks and setting priorities throughout service
• Coordinate with the kitchen, bar, and runners to manage course timing, table readiness, and presentation
• Oversee formal table service, including proper sequence, synchronized delivery, clearing, and resetting
• Anticipate guest needs and discreetly tailor the pace and style of service to each table
• Address guest concerns promptly and professionally, involving management when appropriate
• Present accurate checks, process payments, and ensure a polished conclusion to the experience
• Maintain detailed knowledge of menus, ingredients, allergens, preparation, and beverage pairings
• Ensure section readiness, table presentation, and service stations meet luxury dining standards
• Uphold food safety, sanitation, responsible alcohol service, and all property service procedures
• Coach and communicate with Back Servers and Food Runners during service to maintain consistency

Qualifications

• Prior fine-dining or luxury restaurant service experience required; Captain or lead-server experience preferred
• Strong command of formal service etiquette, course sequencing, and dining room standards
• Advanced knowledge of food, wine, spirits, cocktails, and thoughtful pairing recommendations
• Excellent communication, leadership, and guest-recovery skills
• Ability to organize a section and direct Back Servers and Food Runners effectively
• Polished professional presentation, discretion, and exceptional attention to detail
• Ability to multitask and collaborate closely with culinary and beverage teams
• Flexible availability for evenings, weekends, and holidays
• Must meet legal minimum age requirements for alcohol service
• Ability to obtain and maintain required food-handler and alcohol-service certifications

Additional Information

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.