Capping Specialist

CEI Fleet Collision and Safety; Owings Mills, Northern (MD, KY); Hybrid; USD 76,000 - 104,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Tuition reimbursement

Job summary

Element Fleet Management is hiring a Capping Specialist in Owings Mills, MD to manage complex vehicle acquisition documents, invoices, taxes, and billing for at-risk and top-tier clients. The role emphasizes accuracy, compliance, and a white-glove client experience.

Ideal candidates have 3+ years in accounts payable or related fields, strong analytical abilities, and excellent communication skills. Base salary ranges with comprehensive benefits; remote work is not indicated for this posting.

Qualifications

• 3+ years in accounts payable, accounting, finance, fleet operations, capping operations, or related field.
• Experience resolving complex financial, billing, reconciliation, or operational discrepancies.
• Strong analytical, problem-solving, prioritization, and organizational skills.
• Strong verbal and written communication, including presenting complex issues to stakeholders.
• Ability to provide high-touch service while handling sensitive, urgent, or escalated client situations.
• Proficient in Microsoft Office and business systems.

Responsibilities

• Review, audit, and reconcile complex or high-priority vehicle acquisition documents, vendor invoices, taxes, fees, and billing transactions for at-risk and top-tier clients, ensuring accurate cap calculations, compliance, and timely completion.
• Lead research and resolution of escalated payment, billing, VIN, registration, tax, and account reconciliation discrepancies; perform root-cause analysis and communicate status and next steps.
• Provide white-glove support for assigned at-risk and top-tier clients by coordinating with internal teams and external partners to prevent service disruptions.
• Serve as a capping SME by identifying trends, supporting process improvements, and mentoring associates with complex transactions.
• Maintain systems and documentation, ensure adherence to internal controls and policies.

Skills

Accounts payable

Finance

Analytical skills

Communication

Microsoft Office

Education

College/University degree

Tools

ERP/ Billing systems

Job description

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. About the Role We’re looking for a strong collaborator to join our team as Capping Specialist. In this role, you will manage complex and high-priority capping activities for at-risk and top-tier clients, ensuring accurate, timely, and compliant processing while delivering a white-glove client experience. You will serve as a subject-matter resource for escalated capping, billing, taxation, payment, and vehicle acquisition issues. You will proactively identify risks, resolve exceptions, and coordinate across internal teams and external partners to protect client satisfaction and financial integrity.

What You’ll Do

• Own the review, audit, and reconciliation of complex or high-priority vehicle acquisition documents, vendor invoices, taxes, fees, and billing transactions for at-risk and top-tier clients, ensuring accurate cap calculations, compliance, and timely completion.
• Lead research and resolution of escalated payment, billing, VIN, registration, tax, and account reconciliation discrepancies; perform root-cause analysis, recommend solutions, and proactively communicate status, risks, and next steps.
• Provide white-glove support for assigned at-risk and top-tier clients by partnering closely with FPS, Acquisitions, Title & Registration, Accounting, vendors, and client-facing teams to anticipate needs, coordinate resolutions, and prevent service disruptions.
• Serve as a capping subject-matter resource by identifying trends and control gaps, supporting process improvements, sharing best practices, and assisting associates with complex transactions or exceptions.
• Maintain systems and documentation, ensure adherence to internal controls and policies, and perform other operational duties as assigned.

Basic Qualifications

• 3+ years of experience in Accounts Payable, Accounting, Finance, Fleet Operations, Capping Operations, or a related field.
• Demonstrated experience resolving complex financial, billing, reconciliation, or operational discrepancies.
• Strong analytical, problem-solving, prioritization, and organizational skills.
• Strong verbal and written communication skills, including experience communicating complex issues to internal stakeholders or clients.
• Ability to provide high-touch service while managing sensitive, urgent, or escalated client situations.
• Proficiency in Microsoft Office and business systems.

Preferred Qualifications

• Education: College/University degree preferred
• Fleet management, vehicle acquisition, or capping experience.
• Experience supporting strategic, top-tier, or at-risk client accounts.

Location: 10200 Grand Central Ave, Owings Mills, MD

Compensation

The hiring base salary range for this position is $75,500 - $103,840 annually. This range represents the Company's good-faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors, including the successful candidate's qualifications, knowledge, skills, experience, internal pay equity, and relevant market data. In addition to base salary, eligible employees may participate in annual incentive programs, including bonuses, commissions, or other incentive compensation, as applicable to the role. Element also offers a comprehensive benefits package, which may include health insurance, tuition reimbursement, and retirement savings plans.

What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws.

Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [e-mail] or call [phone].

Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.

Know Your Rights: Workplace discrimination is illegal Element Fleet Management (TSX: EFN) is the largest publicly traded pure-play automotive fleet manager in the world. As a Purpose-driven and client-centric company, we deliver value through scalable, sustainable, and technology-enabled fleet and mobility solutions. Through the Element-Arval Global Alliance, we operate in over 50 countries, supporting clients across North America, Australia, New Zealand, Ireland, and beyond. Our global reach is further extended by Autofleet, our technology platform accelerating the modernization of our digital capabilities. Element delivers end-to-end solutions to our clients—from vehicle acquisition and maintenance to EV integration, route optimization, risk management, and remarketing. Our People Drive Our Success At Element, our success begins with you. Inspired by our Purpose to Move the world through intelligent mobility—and guided by our Values: We are always a force for good, We are experts defining the future of mobility and We are driven by client success. Everyday, our team members deliver on our Purpose and our Values for each other, our communities and our clients. It’s our commitment to how we work, grow and put our clients at the heart of everything we do.