Capacity Manager

ASM Research, An Accenture Federal Services Company; Salt Lake City (UT); On-site; USD 78,000 - 116,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Capacity Manager to establish ITIL-aligned capacity management processes across enterprise infrastructure in a highly regulated federal IT environment. You will monitor performance, analyze trends, and forecast demand to support budgeting and technology planning.

You will collaborate with architecture, operations, and service owners to identify risks, propose scaling options, and align capacity plans with SLAs and change

Qualifications

• Bachelor's degree or equivalent relevant experience.
• 3–5 years in IT infrastructure or service management with a focus on performance analysis and capacity planning.
• Demonstrated knowledge of capacity management with strong analytical, communication, and problem-solving skills.
• Ability to work collaboratively with stakeholders across architecture, operations, and business functions.
• Current secret security clearance or higher.

Responsibilities

• Design and maintain an ITIL-based capacity management framework spanning business, service, and component capacity views.
• Collect and analyze utilization and performance metrics from monitoring tools for servers, virtualization, storage, databases, and networks.
• Build capacity forecasts and "what-if" models using historical trends and planned projects to recommend scaling strategies.
• Produce regular capacity and performance reports and dashboards for leadership and service owners.
• Collaborate with architecture, engineering, and operations to incorporate capacity into solution designs and release schedules in a regulated government environment.
• Identify and lead capacity optimization initiatives such as rightsizing, consolidation, virtualization, and cloud elasticity.
• Integrate capacity management with incident, problem, and change processes to feed long-term remediation and planning.

Skills

Security clearance (Secret)

Capacity planning

ITIL knowledge

Analytical skills

Cross-functional collaboration

Education

Bachelor's degree in Information Technology/Computer Science or related field

Tools

Monitoring tools

ITSM tools

Cloud capacity concepts

Job description

Position Overview

The Capacity Manager establishes and operates ITIL-aligned capacity management processes to ensure that enterprise infrastructure and mission-critical systems have sufficient resources to meet current and future business demand in a highly regulated federal IT environment. This role monitors performance and utilization across compute, storage, network, and application tiers, analyzes trends, and produces forecasts and reports that inform budgeting and technology planning decisions. The position partners with architecture, operations, and service owners to identify capacity risks, recommend optimization or scaling options, and align capacity plans with service level targets and change and release schedules.

Key Responsibilities

• Design and maintain an ITIL-based capacity management framework spanning business, service, and component capacity views, ensuring clear linkages between demand, performance, and infrastructure resources across the enterprise.


• Collect and analyze utilization and performance metrics from monitoring tools for servers, virtual infrastructure, storage, databases, and networks to detect bottlenecks and saturation risks before they impact mission-critical services.


• Build capacity forecasts and \"what-if\" models using historical trends, business growth assumptions, and planned projects to recommend scaling strategies, technology upgrades, or efficiency improvements.


• Produce regular capacity and performance reports and dashboards for leadership and service owners, translating technical data into actionable recommendations tied to cost, risk, and service level objectives.


• Collaborate with architecture, engineering, and operations teams to incorporate capacity considerations into solution designs, release planning, and change schedules in a highly regulated government environment.


• Identify and lead capacity optimization initiatives such as rightsizing, consolidation, virtualization, and cloud elasticity to balance performance, resilience, and cost.


• Integrate capacity management with incident, problem, and change processes so recurring capacity-related issues feed into long-term remediation and planning.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.


• 3–5 years of experience in IT infrastructure or service management roles with a primary focus on performance analysis and capacity planning.


• Demonstrated knowledge and practical experience in capacity management, with solid analytical, communication, and problem-solving skills.


• Ability to work collaboratively with various stakeholders and team members across architecture, operations, and business functions.


• Candidates must have a current secret security clearance or higher.

Preferred Qualifications

• ITIL certification (ITIL Foundation or higher) demonstrating knowledge of ITIL-based service management processes and best practices.


• Experience using enterprise monitoring and ITSM tools to automate capacity data collection, threshold alerting, and report generation for large multi-platform environments.


• Familiarity with cloud capacity concepts such as autoscaling, reserved instances, and hybrid capacity planning for mixed on-premises and cloud workloads.


• Background in federal government IT environments or highly regulated industries with experience adapting capacity processes to compliance and security requirements.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in \"Knowledge, Skills and Abilities\" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, \"light office duties' or \"lifting up to 50 pounds\" or \"some travel\" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$78,400 - $116,200

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.