Capacity Development Manager | Remote

ICF; Fairfax (VA); Remote; USD 90,000 - 152,000; Full time

Job summary

ICF seeks a Capacity Development Manager to lead nationwide training and technical assistance for immigration legal services. This role develops products, tools, and materials to strengthen the capacity of legal service professionals serving unaccompanied children.

The position supervises instructional designers and content developers, applies adult learning theory and AI to create engaging learning experiences, and coordinates with SMEs and partners to deliver high-quality training across the

Qualifications

• BA or higher with substantial program management experience.
• Minimum 3 years building stakeholder relationships for capacity-building projects.
• Minimum 3 years national training and technical assistance experience.

Responsibilities

• Set vision for capacity development across partner networks.
• Oversee instructional designers, content developers, and SMEs.
• Lead strategies for legal services training and TA with a comprehensive plan.
• Incorporate adult learning theories and AI to create engaging materials.
• Identify knowledge gaps and training needs across teams.
• Ensure staff orientation materials are current and effective.
• Coordinate with SMEs and partners to deliver training services.
• Collaborate with Communications on project-wide messaging.
• Coordinate with technology teams to support learning platforms.

Skills

Capacity building

Instructional design

Project management

Stakeholder management

AI in learning

Team leadership

Education

BA with 7+ years experience (supervision)

Masters with 4+ years experience

Job description

Description

ICF seeks a highly qualified candidate to serve as the Capacity Development Manager to work on a national technical assistance project. The purpose of this project is to provide legal services for unaccompanied children from Office of Refugee Resettlement (ORR) care and custody and to expand the legal community's skills and capacity to provide immigration legal support. The Capacity Development Manager is responsible for developing training, opportunities, and materials to support the development of legal services practitioners to provide immigration relief. The work includes the development of products and tools to support all facets of the legal work with a primary audience of legal service professionals, with additional materials for children and their sponsors.

Key Responsibilities

Capacity Development Manager Responsibilities Include

• Set the vision for all capacity development for the network of partners and legal service providers
• Provide oversight and guidance to the team of instructional designers, content developers, community of practice specialists, Writers, editors, and subject matter experts.
• Lead and implement strategies related to legal services training and technical assistance, including a comprehensive training plan. Ensure all learning and development deliverables are on time and of high quality.
• Assure application of the latest innovations in adult learning theories and AI to create engaging and interactive learning materials.
• Support cross-team efforts to identify knowledge gaps and training and technical assistance needs.
• Ensure that all staff orientation training materials are current and designed to best support the learning needs of incoming staff.
• Oversee product development related to legal services training and technical assistance.
• Coordinate all work with SMEs and partners in delivering training and technical assistance services.
• Work with the Communication Lead to develop all strategies related to the broad internal and external communication needs of the project.
• Engage with the technology team to support the intersection of training efforts and the Learning platforms.

Basic Qualifications

• BA with 7+ years experience or Masters with 4+ years experience managing a task or service area including personnel and deliverables in a project or contract environment
• A minimum of 3 years demonstrated ability to build and maintain strong stakeholder and partner relationships, including balancing multiple perspectives/needs, for capacity building projects.
• A minimum of 3 years experience working with national training and technical assistance to develop the capacity of particular subject matter area or profession

Preferred Skills

• Experience in project management, and instructional design
• Education and/or experience in the application of race equity, diversity, and inclusion of social justice strategies in human service settings.
• Working knowledge of the refugee, immigrant, and asylee challenges.
• Experience working for a refugee program.
• The ability to Obtain and maintain a Public Trust.

Professional Skills

• Solid team builder and team player with proven ability to manage competing priorities, perspectives and stakeholder needs.
• Exceptional project management skills, with a focus on TA project management.
• Strong analytical, problem‑solving, and decision‑making capabilities.
• Ability to deal effectively with rapid change and to prioritize work quickly in response to changing needs.
• Ability to promote and contribute to an equitable and inclusive organizational culture and environment.
• Excellent verbal, interpersonal and written communication skills.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full‑time employment is: $89,649.00 - $152,404.00

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting‑edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [e-mail] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more aboutworkplacediscriminationrights or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act. Nationwide Remote Office (US99)