Capability Manager for AI Modernization

UnitedHealth Group; Dallas (TX); Remote; USD 92,000 - 164,000; Full time

Job summary

UnitedHealth Group is seeking a strategic and execution-oriented Program Manager to join our AI Modernization efforts. This full-time role connects Marketing, Business and Technology to identify capability needs, evaluate solutions, and scale pilots across the enterprise.

The position is national remote with flexibility to work 8:00 am–5:00 pm in the US; occasional overtime may apply. You will define KPIs, manage risks, and champion modernization initiatives to drive real business value.

Qualifications

• High School Diploma or GED and 18+ years old.
• 3+ years of experience delivering project deliverables in a client-facing role.
• Experience defining and managing measurement plans, KPIs, and success indicators.
• Passion for AI, digital transformation, and modern business capabilities.
• Understanding of business processes, capability development, and technology enablement.
• Ability to effectively drive results in a dynamic, matrixed environment with ambiguity.
• Excellent communication and stakeholder management skills.

Responsibilities

• Strategic alignment with stakeholders and translate needs into requirements.
• Assess capabilities and partner with cross-functional teams to develop new capabilities.
• Lead delivery of capability initiatives within the AI Modernization framework.
• Define and maintain measurement plans and success metrics.
• Plan, manage, and support complex cross-functional projects.
• Collaborate with product, engineering, and operations to ensure deployment and adoption.
• Stay current on emerging AI technologies and modernization initiatives.

Skills

Project management

Stakeholder management

Communication

Self-starter

Team collaboration

Education

High School Diploma / GED

PMP Certification

Agile Certification

Tools

Adobe

Salesforce Marketing Cloud

ML/AI solutions

Job description

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a strategic and execution-oriented individual with strong program delivery and project management skills to join our AI Modernization efforts. This is an opportunity to join a future-forward team where innovation, impact, and collaboration drive everything we do. You'll play a key role in shaping how our organization uses AI and related capabilities to deliver smarter, more effective solutions at scale.

This specific role serves as a critical connector between multiple cross-functional areas, including Marketing, Business and Technology. This individual will identify capability needs, evaluate existing solutions, conduct pilots, and scale pilot solutions that meet enterprise objectives. The ideal candidate has a proven ability to deliver and a passion for AI, process improvement and modernization.

This position is full-time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Strategic Alignment & Stakeholder Engagement:
  • Develop a deep understanding of internal business strategies, challenges, and opportunities.
  • Build trusted relationships with internal stakeholders to uncover and prioritize capability needs.
  • Translate business needs into clear, actionable requirements.
• Capability Assessment & Development:
  • Evaluate existing capabilities for alignment with business needs.
  • Identify gaps and partner with cross-functional teams to explore or develop new capabilities.
  • Ensure alignment with enterprise architecture, scalability, and long-term strategic goals.
• Program Delivery & Execution:
  • Lead delivery of capability initiatives within the AI Modernization framework.
  • Execute against defined program objectives and strategic roadmaps.
  • Define and maintain measurement plans, including key performance indicators (KPIs) and success metrics to evaluate impact and outcomes.
  • Track progress, manage risks, and ensure accountability across teams and stakeholders.
• Project Management:
  • Plan, manage, and support complex, cross-functional projects.
  • Coordinate timelines, deliverables, and dependencies across teams.
  • Provide clear communication and updates to stakeholders at all levels.
• Product & Capability Integration:
  • Understand the product development and implementation lifecycle.
  • Identify integration points for capability enablement and ensure seamless execution.
  • Collaborate with product, engineering, and operations teams to ensure successful deployment and adoption.
• Innovation & Modernization:
  • Stay current on emerging AI technologies, digital tools, and industry trends.
  • Champion modernization and continuous improvement initiatives that drive operational efficiency and business value.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 3+ years of experience building/creating project deliverables with the ability to manage complex workstreams in a client facing role
• Experience defining and managing measurement plans, KPIs, and success indicators
• Passion for AI, digital transformation, and modern business capabilities
• Understanding of business processes, capability development, and technology enablement
• Ability to effectively drive results in a dynamic, matrixed environment with a degree of organizational change, growth, and ambiguity
• Ability to be a self-starter, fast learner, with communication skills to cater messaging and reporting to different audiences
• Communication, collaboration, and stakeholder management skills
• Ability to work full-time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• Certifications in project or program management (e.g., PMP, Agile)
• Experience in AI modernization, digital transformation, or innovation programs
• Familiarity with enterprise tools and platforms such as Adobe, Salesforce Marketing Cloud, or ML/AI solutions
• Analytical mindset and comfort working with data to inform decisions

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.